Customers Carrying Medical Equipment on Board

We will confirm whether your equipment is allowed for air transport. Please inform us about the battery type in advance.

The icons named Japan Domestic or International indicate differences in service for Japan domestic and international flights. Content not marked with an icon applies to both, Japan domestic and international flights.

Reservations

Please notify the ANA Disability Desk about the medical equipment you wish to use on board, its manufacturer, product name, model, size, battery type, etc.
Certain medical electronic devices can be used on board. Since some medical electronic devices may emit radio waves when in use or their battery type may be classified as dangerous goods, we need to confirm in advance if your device is eligible for carry-on and usage on board. When notifying us, please use the Medical Electronic Equipments Sheet.

Please note that we may check your equipment again at the airport before departure.

Customers who will be carrying a portable oxygen concentrator (POC) or an artificial respirator on board need to submit ANA’s designated Medical Information Form (MEDIF).

If you bring medical equipment in a size that cannot be stowed under the seat in front of you, you will need to purchase a ticket for another seat. For more information on baggage size allowed on-board,please refer to Baggage (Japan Domestic Flights / International Flights).

  • If an AED, etc., contains scissors, the scissors are not allowed to be carried on board.

Since the equipment below is not categorized as dangerous goods, the following cases do not require advance notification.

  • Bringing and using insulin syringes (injection needles) or epinephrine autoinjectors, etc., on board
  • Wearing cardiac pacemakers or metal implants inside the body
  • Wearing ostomy equipment
  • Using devices powered by dry or button batteries such as thermometer or pulse oximeter, etc.

Batteries

Please prepare necessary batteries by yourself. Since some types and capacities of batteries are not allowed to be used on board or checked in, please notify us in advance.
Please note that medical devices are not allowed to be used with the electric power outlet of aircraft seats as they do not provide a stable flow of electric power.

We recommend customers who are going to use a portable oxygen concentrator (POC) or an artificial respirator on board to prepare batteries for a time equivalent to 150% of the expected flight time.

Seat Preferences

Please note that for safety reasons emergency exit row seats are not available for customers who need assistance.

  • Your assigned seat may be changed without prior notice due to changes in aircraft type and other unavoidable reasons.
  • Some Japan domestic fares are not eligible for online advance seat reservation.

Codeshare flights

For codeshare flights operated by our partner airlines, the regulations of the relevant partner airline will apply. Special assistance on such flights may differ from that offered by ANA. For details, please contact the partner airline operating the flight directly.

International Flights

Customers who need to use a portable oxygen concentrator (POC) or an artificial respirator on board an ANA-operated flight need to reserve the flight with an ANA flight number.

Boarding

Please arrive early at the airport in order to have leave enough time for necessary procedures.

Approximate Time of Arrival to the Airport

Please note that we may check your medical equipment at the check-in counter even if you have notified us in advance.

Japan Domestic Flights

60 minutes prior to the departure time

International Flights

120 minutes prior to the departure time

Pre-boarding Service

Pre-boarding service is available for passengers who need assistance.
If you wish to use the pre-boarding service, please inform the staff at the boarding gate. Once the aircraft preparations have been completed, you will be allowed to board first. Please note that depending on the flight status, this service may not be apply.

Arrival

If you have requested assistance for disembarkation, please remain seated until our staff comes to your seat to escort you off the aircraft. Our staff will escort you to the arrival lobby or to the person meeting you for pickup. Please feel free to ask.Please request this service upon making your reservation or contact the ANA Disability Desk to request it instead.

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If you have any questions or concerns please contact the ANA Disability Desk.