Customers usually using Autoinjectors (Injection Needles) and portable medical devices such as Insulin Pumps on board

Although a Medical Information Form (MEDIF) is not necessary and there are no restrictions for carrying medication on board, it is recommended to bring documentation such as a medical prescription or certificate to enable smooth boarding procedures.

Japan Domestic Flights
International Flights

The icons named Japan Domestic or International indicate differences in service for Japan domestic and international flights. Content not marked with an icon applies to both, Japan domestic and international flights.

Carry-on of Autoinjectors, Insulin pumps and Continuous glucose measurement system (CGMS)

Insulin syringes, autoinjectors such as for epinephrine (eg; EpiPen) and injection needles, insulin pump or Continuous glucose measurement system (CGMs) for prescribed medicine can be carried and used on board. It’s not necessary to notify us in advance or submit a Medical Information FORM (MEDIF).
Please inform ANA Disability Desk of the manufacturer, type and model of the device in advance if you have an insulin pump or CGMs (inc. self-injection needles).
Please inform the security inspector at the security checkpoint that you have an autoinjector, insulin syringes, insulin pump or CGMs (inc. self-injection needles).

Security Checks

Please inform the security inspector at the security checkpoint that you have an autoinjector (injection needles).
We recommend you to prepare a document explaining the content and purpose (medical prescriptions, certificate from doctor, diabetic patient ID card, etc.) to go through the security check smoothly.

Diabetic patient ID cards are issued by the Japan Association for Diabetes Education and Care.
Please visit the website of the Japan Association for Diabetes Education and Care (Japanese only) for details.

Customers who use medical equipments, such as insulin pump or CGMs, and who are anxious about any influence for your medical equipments can inform of the security inspector prior to security screening.
It will be conducted pat-down inspection instead of the security screening by metal detector and body scanner.

International Flights
  • If you are using an airport outside Japan, it is recommended to have certification in English.
  • Since the rules and regulations may differ depending on the country, please consult the embassy of your destination country in advance.

Points to Note

  • The cabin attendants are not allowed to take charge of or refrigerate your medication on board. Please prepare an insulated container, etc., for your medication in advance.
    For more information on restricted carry-on items, please refer to Baggage (Japan Domestic Flights / International Flights).
  • It is recommended that customers who carry-on cooling packs (liquid) for medication on an international flight select cooling packs whose packaging clearly indicate their intended use to cool medication, or bring a certificate (in English) issued by a medical institution describing that the medication needs to be kept cool during transport.
  • Please take your used syringes and needles with you when you leave the aircraft and discard of them in the prescribed way.
  • If you are carrying and using a blood glucose meter on board, please refer to Customers Carrying Medical Equipment on Board.
  • It will be some devices which emit radio wave in some insulin pumps and CGMs. Please remind to switch off or change to airplane mode (a mode not emitting radio wave) upon using in aircraft cabin.
  • Our cabin attendants are trained in first aid, but they are not permitted to perform any medical treatment including administer injections, give medication, or operate medical equipment. Necessary treatment must be performed by the customer or their escort.

Codeshare flights

International Flights

For codeshare flights operated by our partner airlines, the regulations of the relevant partner airline will apply. For details, please contact the partner airline operating the flight directly.

Frequently asked questions about Customers usually using Autoinjectors (Injection Needles) and portable medical devices such as Insulin Pumps on board

If you have any questions or concerns please contact the ANA Disability Desk.