Customers Using a Portable Oxygen Concentrator (POC)

Please note that among the portable oxygen concentrators (POC) available for medical purposes, some may not be used on board aircraft. If you wish to use a portable oxygen concentrator, please submit ANA’s designated Medical Information Form (MEDIF).

Japan Domestic Flights
International Flights

The icons named Japan Domestic or International indicate differences in service for Japan domestic and international flights. Content not marked with an icon applies to both, Japan domestic and international flights.

Reservations

Using a Personal Portable Oxygen Concentrator

The medical portable oxygen concentrators (POC) listed below are allowed to be carried and used on board.

However, medical equipment which may affect the customer’s health condition is not allowed to be used with the electric power outlet of aircraft seats as they do not provide a stable flow of electric power.

Please prepare batteries for your portable oxygen concentrator (POC)for a time equivalent to 150% of the expected flight time.

Notes
  • Since batteries are categorized as dangerous goods, external batteries (particularly batteries not explicitly recommended by the manufacturer) need to meet the standards stipulated by the Ministry of Land, Infrastructure, Transport and Tourism of Japan to be allowed to be carried on board aircraft.
    If you wish to carry on a battery not explicitly recommended by the manufacturer, please bring the Safety Data Sheet (SDS) with you or inform the ANA Disability Desk about the manufacturer, model number, etc., in advance.
    For details regarding dangerous goods in carry-on and checked baggage, please refer to the website of the Ministry of Land, Infrastructure, Transport and Tourism (Japanese only).
  • Please contact the ANA Disability Desk in advance if you wish to use a portable oxygen concentrator (POC) on board.

Portable Oxygen Concentrators (POC) Allowed on ANA Flights

  • AIR WALK AW-1 (Fukuda Denshi)
  • EasyPulse (Precision Medical)
  • ECLIPSE Oxygen System Model 1000 (SeQual)
  • ECLIPSE2 Oxygen System Model 1000A (SeQual)
  • ECLIPSE3 Oxygen System (SeQual)
  • ECLIPSE5 Oxygen System (SeQual)
  • eQuinox Model 4000 (SeQual)
  • EverGo Model 900 (Fuji Respironics)
  • FreeStyle (AirSep)
  • FreeStyle 5 (AirSep)
  • Focus (AirSep)
  • LifeStyle (AirSep)
  • iGo (DeVilbiss Healthcare)
  • Inogen One (Try-Med)
  • Inogen One G2 (Inogen)
  • Inogen One G3 (Inogen)
  • Inogen One G4 (Inogen)
  • LifeChoice (IBC)
  • LifeChoice Activox (Inova Labs)
  • LifeChoice Activox 4L (Inova Labs)
  • LifeChoice Activox PRO (Inova Labs)
  • LifeChoice Activox SPORT (Inova Labs)
  • OXYLIFE Independence (OXYLIFE)
  • OxyTec 900(OxyTec Medical)
  • Oxywell Model 4000 (SeQual)
  • RS-00400 (Delphi Medical Systems)
  • SAROS (SeQual)
  • SimplyGo (Phillips Respironics)
  • SimplyGo Mini (Phillips Respironics)
  • Solo 2 (Invacare Corporation)
  • Trooper (VBOX)
  • XPO 2 (Invacare Corporation)
  • XPO 100 (Invacare Corporation)
  • 306 DS (DeVilbiss Healthcare)
  • Hi-Sanso Portable α (Teijin Pharma)
  • Care Sanso Focus (Chart Japan)
  • Care Sanso FreeStyle (Chart Japan)
  • Care Sanso FreeStyle 3 (Chart Japan)
  • Care Sanso FreeStyle 5 (Chart Japan)
  • Care Sanso Eclipse (Chart Japan)
  • eQuinox Model 4000 (Chart Japan)
  • Oxywell Portable (Taiyo Nippon Sanso Corporation)

Devices other than those listed above may be used on board if attached with a label indicating in*that FAA (Federal Aviation Administration) requirements are met as in the statement below.
(However, the specifications of the batteries need to be confirmed separately.)

  • "The manufacturer of this portable oxygen concentrator has determined this device conforms to all applicable FAA requirements for portable oxygen concentrator carriage and use on board aircraft."

It is a requirement from the viewpoint of safe usage of the equipment on board to observe the following points.

  • No smoking; no open flames within 10 feet (3 m)
  • Keep oil, fat and oil substances, and petroleum products away, and ensure that the oxygen concentrator works properly.
  • Stow the equipment under the seat in front of you, etc., and be seated where other passengers’ evacuation routes are not obstructed.
  • Sitting in an emergency exit row seat is not permitted.
  • Either the customer or their escort must be familiar with device operation and possible failures, and able to respond to malfunction, etc., appropriately.
  • Ensure that spare batteries are insulated (short-circuit protected) to prevent short-circuiting.
  • Bring fully charged batteries for a time equivalent to 150% of the expected flight time.
    (In consultation with your physician, please calculate the necessary amount of batteries for your POC model to be able to generate the required amount of oxygen "as specified on ANA’s designated Medical Information Form (MEDIF)" during the flight.)
Notes
  • If you bring medical equipment that cannot be stowed under the seat in front of you, you will need to purchase a ticket for an adjacent seat.
    Please note that some of the models listed above may not be stowed under the seat in front of you due to their shape and size.

Required Documents

ANA’s designated Medical Information Form (MEDIF)

Codeshare flights

For codeshare flights operated by our partner airlines, the regulations of the relevant partner airline will apply. Special assistance on such flights may differ from that offered by ANA. For details, please contact the partner airline operating the flight directly.

Japan Domestic Flights

The use of personal portable oxygen concentrators (POC) is allowed on board all codeshare flights.

International Flights

For codeshare flights operated by our partner airlines with ANA flight numbers, the regulations of the operating partner airline will apply.
For details, please contact the partner airline operating the flight directly.
(Please note that on most codeshare flights, ANA included, relevant services are not available when the ticket is reserved with the codeshare partner airline’s flight number and not the flight number of the operating airline.)

Seat Preferences

Please note that for safety reasons emergency exit row seats are not available for customers who need assistance.

  • Your assigned seat may be changed without prior notice due to changes in aircraft type and other unavoidable reasons.
  • Some Japan domestic fares are not eligible for online advance seat reservation.

Boarding

Please arrive early at the airport in order to have leave enough time for necessary procedures.

Approximate Time of Arrival to the Airport

Please note that we may check your medical equipment at the check-in counter even if you have notified us in advance.

Japan Domestic Flights

60 minutes prior to the departure time

International Flights

120 minutes prior to the departure time

Pre-boarding Service

Pre-boarding service is available for passengers who need assistance.
If you wish to use the pre-boarding service, please inform the staff at the boarding gate. Once the aircraft preparations have been completed, you will be allowed to board first. Please note that depending on the flight status, this service may not be apply.

On Board

Our cabin attendants are not permitted to assist customers with handling and operating portable oxygen concentrators (POC) as these are considered medical treatment. We kindly ask the customer or escort to handle and operate the POC.

As the equipment will be stowed under the seat in front of you, it must be of a size that will fit under the seat in front. Also, please prepare a tube with a sufficient length.
You may be asked to remove the carrier from the device.

  • Please note that for safety reasons emergency exit row seats are not available for customers who need assistance.
  • If you bring medical equipment that cannot be stowed under the seat in front of you, you will need to purchase a ticket for an adjacent seat.

Oxygen cylinders loaded on board are for emergency purposes only and are not available for customers for ordinary usage.

Arrival

If you have requested assistance for disembarkation, please remain seated until our staff comes to your seat to escort you off the aircraft. Our staff will escort you by an airport wheelchair to the arrival lobby or to the person who will meet. Please request this service upon making your reservation or contact the ANA Disability Desk to request it instead.

Frequently asked questions about Customers Using a Portable Oxygen Concentrator (POC)

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If you have any questions or concerns please contact the ANA Disability Desk.