Inquiries regarding Lost Items, Damaged and Lost Baggage [Domestic Japan Flights]

Please contact the destination airport Lost and Found by "e-mail" or "phone" if you have left something on board the aircraft, or regarding damaged or lost baggage.
Items found in an airport facility and not in the cabin may be stored by the airport managing company or at a police station. 
Please inquire after confirming who you should contact.  

Contact us by "e-mail"

For left behind on board, we will also accept ANA website.

■International flights
*Customers travelling on an international flight should check Left behind items / Delayed baggage / Damaged baggage Contact number for Customers.

Contact us by "Phone"

Business Hours: 9:00AM-6:00PM, open daily*

  • *Except for the following airports
    Rishiri 9:00AM-5:00PM, Wakkanai 9:00AM-5:40PM, Monbetsu 9:00AM-5:00PM, Nakashibetsu 8:10AM-5:50PM, Shizuoka 9:00AM-5:00PM,
    Noto 9:00AM-5:30PM, Hachijojima 9:00AM-5:30PM, Saga 9:00AM-6:50PM, Hagi-Iwami 9:00AM-6:45PM, Odate Noshiro 9:00AM-6:05PM

Phone Numbers

*Please make sure of the phone numbers.
*We will only accept inquiries concerning lost items and baggage that has been picked up.

Airport Phone Numbers
Sapporo (Chitose) 0123-45-5112
Rishiri 0163-82-1770
Wakkanai 0162-27-2121
Mombetsu 0158-26-2051
Memanbetsu 0152-74-4617
Asahikawa 0166-83-4700
Nakashibetsu 0153-72-4866
Kushiro 0154-57-3895
Obihiro 0155-64-2988
Hakodate 0138-57-8181
Aomori 017-771-5959
Odate Noshiro 0186-62-5520
Akita 018-886-3354
Shonai 0234-92-4195
Sendai 022-383-4106
Fukushima 0247-57-1200
Tokyo (Haneda) 03-6428-3799
Tokyo (Narita) 0476-33-2300
Airport Phone Numbers
Hachijojima 04996-2-3823
Shizuoka 0548-29-2710
Nagoya (Chubu) 0569-38-8610
Niigata 025-275-2454
Toyama 076-495-3001
Komatsu 0761-22-3711
Noto 0768-26-2500
Osaka (Itami) 06-6856-9137
Osaka (Kobe) 078-303-2911
Osaka (Kansai) 072-456-7466
Okayama 086-294-2300
Hiroshima 0848-86-8800
Iwakuni 0827-29-3800
Yamaguchi Ube 0836-31-8131
Tottori 0857-28-1205
Yonago 0859-45-6138
Hagi-Iwami 0856-23-7700
Takamatsu 087-879-7255
Airport Phone Numbers
Tokushima 088-699-3815
Matsuyama 089-973-0611
Kochi 088-864-3151
Fukuoka 092-611-0934
Kitakyushu 093-473-8613
Saga 0952-46-1112
Tsushima 0920-54-3396
Iki 0920-44-6177
Goto Fukue 0959-72-2955
Oita 0978-67-1161
Kumamoto 096-232-2221
Nagasaki 0957-52-5112
Miyazaki 0985-53-5311
Kagoshima 0995-58-2221
Okinawa (Naha) 098-859-5223
Miyako 0980-73-3201
Ishigaki 0980-84-4334
  • *For flights operated by IBEX Airlines, AIR DO, Solaseed Air, StarFlyer and Oriental Air Bridge, please contact the applicable airline.