Trouble Logging In?

I forgot my AMC membership number.

The ANA Mileage Club membership number is the 10-digit number that is indicated on the front of the card.

ANA Prepaid Card ANA Mileage Club Card ANA Card

*Please note that the ANA Mileage Club membership number is different from the credit card number.

If You Do Not Have Your Card on Hand

 I forgot my AMC membership number.

Customers who have forgotten their membership number and whose main card is an ANA Mileage Club Card (including digital card) or ANA Mileage Club Edy Card should select Retrieve Membership Number below to carry out the necessary procedures.
If you have lost your card, it will be replaced.

ANA Mileage Club Card

For security reasons, we are unable to provide membership number notification for ANA Cards (credit cards) or partner cards.
Please contact the card issuer if you have lost your card.

If You Have Forgotten Your Web Password

If you have forgotten your password, press Retrieve Password and then perform the necessary procedures.

Differences Between the Web Password and 4-digit AMC Password

Web Password


The web password is required to access services on the ANA website.
*If you do not have a web password, or have reset your password and received your password notification postcard, you must log in with your 4-digit AMC password and set up your web password.

4-digits AMC Password


The ANA Mileage Club Password is required when:
・Making inquiries by phone to the ANA Reservation and Customer Service Center and ANA Mileage Club Service Center.
・Using self-service check-in machines at airports to complete various procedures.
Please manage your web password and AMC password with care.

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