Be Careful of Fraudulent Emails and Phone Calls to Be from ANA Group
Thank you for flying ANA.
We've recently seen an increase in fraudulent emails and phone calls that are deceptively using the names of ANA and our group companies. These scams aim to trick you into revealing personal information. It's important to know that these messages are being sent to a wide range of people, not just ANA Mileage Club members or those who have booked flights with us.
How These Scams Work:
Fraudulent Emails: Scammers often imitate our official email addresses to send fake messages. These emails will typically try to create a sense of urgency or concern, prompting you to click on a link and enter personal details.
Please remember:
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While we do send legitimate emails about reservations, services, or promotions, we will never send emails designed to scare you or pressure you into immediate action.
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ANA staff will never ask you for your PIN or password over the phone or via email.
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If you receive an email about changing your email address for an ANA service you don't remember signing up for, please delete it immediately without clicking any links. These links often lead to fake websites designed to steal your information.
[Examples of Fraudulent Phone Calls]
We've received reports of suspicious phone calls from individuals pretending to be from the ANA Group. These callers use false claims like "terms of service violations" or "malicious flight cancellations" to make you anxious. They might even threaten to suspend your passport or social security number (like Japan's My Number system) to pressure you into giving them your personal information.
If you receive such a suspicious call, please hang up immediately. Do not engage with them or provide any information.
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"Multiple terms of service violations have been confirmed on your account. Your passport and My Number usage rights may be temporarily suspended in two hours."
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"We're calling about a malicious flight cancellation. You've been fraudulently using a credit card for bookings on external websites and repeatedly canceling flights. If you ignore this, you'll be unable to use any airlines in the future. We need some information to verify your identity."
[Example 1 of Fraudulent Emails]
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These emails often look like they're from legitimate ANA domains, such as "@ana.co.jp."
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Subject lines might try to alarm you with phrases like "Security Alert" or "Account Problem."
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The email body will then ask you to enter sensitive information, such as your "customer number," "web password," or even "credit card information."
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Sometimes, they include attached PDF files that contain suspicious links.
[Example 2 of Fraudulent Emails]
Beware of emails with subjects like "Notice of ANA Mileage Club Special Bonus Miles." These emails often promise you bonus miles and encourage you to complete a survey or click a URL. The website you're directed to may then try to trick you into providing your personal information.
[Example 3 of Fraudulent Emails]
The sender is pretending to be an official.
If you click on the URL in this e-mail, it will lead you to a fake site pretending to be our company, so please do not click on it. Even if you do click on the link, do not enter any personal information such as passwords or credit card information.
If you receive any e-mail using the name of our company or our group companies that you do not recognize or whose contents are suspicious, please delete it.
October 2, 2025
ANA Holdings, Inc.
All Nippon Airways Co., Ltd.
