Frequently Asked Questions
List of Frequently Asked Questions
A : Each passenger needs to have a negative test result.
A : If all of the information specified by the Ministry of Health, Labour and Welfare is not filled out correctly and completely, you may be denied boarding or entering into Japan.
A : As a general rule, please find a way to print your test certificate. If certain circumstances prevent you from obtaining a paper copy of your test certificate, you may show an electronically issued copy of the test certificate (e.g., a PDF file, image, photograph, email attachment, dedicated app) instead. In this instance, your test certificate will only be deemed valid if the information thereon is visible to the naked eye. However, please be aware that mediums on which you could edit the information (e.g., Word/Excel file, email body) and test certificates whose validity is questionable due to the requisite items (e.g., identity details, specimen, test method) being unclear will be deemed as invalid.
Please note that foreign nationals, who are permitted to land in Japan due to special circumstances, are required to print and submit the test certificate. For details, please check the Ministry of Justice website.
A : It refers to the name of the institution that conducted the test. As for the specified format provided by the Ministry of Health, Labour and Welfare, either the signature of the doctor or imprint of a seal of the medical institution is required.
A : It is counted from the scheduled departure time of the first flight in your itinerary.
- When connecting from a flight operated by an airline other than ANA to an international flight operated by ANA
If you intend to leave the airport or stay at an accommodation facility outside the airport when at a transit point, you must take your test within the 72 hours prior to the departure time of your connecting flight.
- The symbol "⇒" indicates the destination.
Toronto / departure- (international flight) -Los Angeles / entry & departure, 72-hour starting point- (international flight) -Haneda / entry
If you are transiting simply to connect to another flight and remain inside the airport while at the transit point (Los Angeles), the scheduled departure time of the Toronto to Los Angeles flight is the starting point of the 72 hours.
Denver (Domestic) -Los Angeles / transit and departure, 72-hour starting point- (international flight)-Haneda / entry
If you are transiting simply to connect to another flight and remain inside the airport while at the transit point (Los Angeles), the scheduled departure time of the Denver to Los Angeles flight is the starting point of the 72 hours.
If you have an itinerary in which you travel from Denver to Haneda via Los Angeles and then connect to a Japan domestic flight after arriving at Haneda, and if you leave the airport or stay at an accommodation facility outside the airport when at the transit point (Los Angeles), the Los Angeles to Haneda flight is the starting point of the 72 hours.
- If you do not enter Japan and transfer to another country or region, the requirements of those each country or region will apply.
For details, please refer to here (Link to travelling overseas from Japan).
A : It is required to carry a smartphone and install all required apps advised by the Ministry of Health, Labour and Welfare for all passengers over the age of 13. If you do not have a smartphone, you will be asked to rent a smartphone at the arrival airport.
However, if the passenger is 12 years old or younger and does not have a smartphone, they do not need to rent it and will be managed under the supervision of his or her parent/guardian. (If the passenger is 12 years old or younger but still has their own smartphone, they need to register the required apps.)