Changes and refunds for International Tickets in expansion of COVID-19

Updated February 19, 2024

We will accept changes to your ticket or refunds without any fees due to the expansion of COVID-19 If :

  • The itinerary is affected by suspension or time changes

For tickets purchased through travel agencies or airlines other than ANA , please contact the location through which you made your purchase. For paid services directly purchased through ANA, refunds can be requested free of charge via the ANA International Reservation and Customer Service Center.

Ticket Refunds

Customers with applicable tickets may request a refund. (Cancellation fees will not apply.)
For further details, please see Paid Tickets or Flight Awards.
Requests can be made up to 1 year and 30 days from the travel start date (or the ticket issuance date if prior to travel.)

1. Eligible Tickets

  • International tickets issued by ANA for which the applicable flight has been reserved (whose number starts with 205)
  • EMD issued by ANA (whose number starts with 205) for which you have applied for the service associated with the applicable flight.

2. How to Request a Refund

Tickets Purchased via the ANA Website, ANA Reservation and Customer Service Center or at an Airport Counter

If the "Cancel" button is displayed on the ANA website reservation confirmation screen, you can apply for a refund on the ANA website without any fees.

  • Please call ANA to request a refund if you purchased your tickets via the Mexico site.
  • It currently takes us approximately several months to process refunds unless we are required to do otherwise in accordance with the relevant country's laws and regulations.
    We will email you a refund statement once your request has been processed.
Flight Awards

Please apply from Refund request form for your miles (including those which have expired) to be refunded to your latest mileage balance. (Handling fees paid in mileage will not apply.)

When you cannot complete the procedure on the website, handling fees will not apply when calling ANA to request a refund.

The refund request periods are as follows.

Before Starting the Itinerary

One year and 30 days from ticket issuance

After Starting the Itinerary

One year and 30 days from the start of travel

Passengers who have purchased a paid service (e.g., Paid Exclusive Dining)

  • Your paid service purchase will be canceled if you cancel your flight.
  • Service fees for unused flight sectors will be refunded.

Even if your original departure date has passed, you will still be able to request a refund over the telephone without having to pay handling fees if your ticket is eligible for special handling and you do so during the refund request period.

  • For paid services directly purchased through ANA, refunds can be requested free of charge via the ANA International Reservation and Customer Service Center.

3. Inquiries

When Calling from Japan

ANA International Reservation and Customer Service Center
0570-029-333 (24 hours a day, available year round)

When Calling from Outside Japan

Please contact the ANA International Reservation and Customer Service Center for your country.


Change of boarding date

Change of boarding date is allowed "Once" to new boarding date  with an applicable ticket.

  • It must also be within the ticket validity.
  • Depending on the type of fare you purchased, some seats may not be available.

1. Eligible Tickets

  • International revenue or award tickets issued by ANA for which the applicable flight has been reserved (whose number starts with 205)
  • EMD issued by ANA (whose number starts with 205) for which you have applied for the service associated with the applicable flight.
  • Including Japan Domestic routes connecting from or to international flights.

2. How to Change Your Departure Date

If the "Select Another Flight(s)" button is displayed on the ANA website reservation confirmation screen, you can apply for a change on the ANA website without any fees.

  • In case the "Select Another Flight(s)" button is not displayed, please contact ANA by phone instead.

Changes can be made up to 3 hours prior to departure.

Passengers who have purchased a paid service (e.g., Paid Exclusive Dining)

  • Your paid service purchase will be canceled if you change your flight.
  • If you would still like to use the EMD for the paid service after changing your flight, you must make another request for the service.

3. Inquiries

When Calling from Japan

ANA International Reservation and Customer Service Center
0570-029-333 (24 hours a day, available year round)

When Calling from Outside Japan

Please contact the ANA International Reservation and Customer Service Center for your country.


All Nippon Airways Co., Ltd.

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