Information About the Flight System Outage Period & Usage Limitations
ANA's website will be renewed April 2015 to enhance customer usability. Please note that the website will be unavailable during some time and/or limited in terms of use. Time we announce below might be changed due to system reason. Latest information can be found ANA Website top page.
We apologize for any inconvenience and thank you for your understanding.
- [April 11 20:00 - April 12 9:00 (Japan time)]
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- - Functions related to booking and boarding for international flight tickets and overseas tours will be unavailable during this time
Flight availability, booking, purchase, reservation confirmation, changes, cancellation/refund, optional services, and Online Check-in will not be available.
- - Functions related to booking and boarding for international flight tickets and overseas tours will be unavailable during this time
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- * Our reservation centers will operate as scheduled.
Overseas reservation centers operating during this time will not be able to assist with booking and ticketing.
- * Our reservation centers will operate as scheduled.
- [April 12 midnight 0:00 - 3:30 (Japan time)]
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- - Functions related to booking and boarding for domestic flight tickets and domestic tours will be unavailable during this time
Flight availability, booking, purchase, reservation confirmation, changes, cancellation/refund, optional services will not be available.
- - Functions related to booking and boarding for domestic flight tickets and domestic tours will be unavailable during this time
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- * On Sunday, April 12 between 0:00 and 3:00, the auto check-in function for Japan domestic flights connecting from international flights will not be available. Please note boarding procedures will need to be done at the airport on the day of departure.
- [Other]
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- - April 6 - 11 Cash payment for International ticket at a convenience store or via bank transfer is unavailable.
- - For Online Check-in for flights on April 12 and 13, it will not be possible to search with the reservation number and/or proceed from the Reservation Confirmation page.
Please proceed from the home page by clicking "Online Check-in" and searching by ticket number. - - Please also check Terminated/Restricted functions and Changes to International Award Tickets on/after April 2015.
Update March 20th, 2015
All Nippon Airways Co., Ltd.