Updated at 17:00 on Monday, June 18, 2018
Handling of Tickets for Domestic Flights in Response to the Earthquake That Hit the Kinki Region
We express our deepest condolences to all who have been affected by the earthquake that hit the Kinki region.
In response to this earthquake, the change and refund of ANA tickets for domestic flights will be subject to the special handling as described below.
For passengers who will use the routes departing from/arriving at Itami, Kansai, or Kobe Airport
If you request change or refund of reserved tickets for the following flights as well as tickets for itineraries related to the reserved tickets (including award tickets), we will accept change (transfer) or refund of reserved flights free of charge regardless of the actual operation condition.
- (1) Boarding date
- Monday, June 18 to Thursday, June 21, 2018
- (2) Date of purchase of tickets
- Tickets purchased by Monday, June 18, 2018
- ■Reservation change (transfer)
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No cancellation charge or refund charge will be incurred for reservation change (transfer).
Please follow the procedure within 10 days from the scheduled date of departure of the reserved flight.-
Arrangements to change reservation can be made on ANA’s website.
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Note: A reservation change (transfer) is accepted for a flight with seats available within 30 days from the scheduled date of departure of the reserved flight.
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Note: We may not be able to handle requests in some cases.
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Note: Regarding international tickets for domestic flights, please contact ANA International Flights Reservation and Information Center.
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Note: Regarding group tours, please consult with your travel agency.
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For more information about transfer, click here.
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■Refund-
No cancellation charge or refund charge will be incurred for refund.
Arrangements for refund can be made on ANA’s website.-
Note: We may not be able to handle requests in some cases.
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Note: Regarding international tickets for domestic flights, please contact ANA International Flights Reservation and Information Center.
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Note: Regarding package tours and group tours, please consult with your travel agency.
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For contact information by telephone, click here.
Contact information
- ANA Mileage Club Service Center (for inquiries about domestic flights in general and award tickets)
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Navi Dial (flat rate across Japan)
0570-029-709 0570-029-709and select [1]. Open: 6:30-22:00
Regarding international tickets for domestic flights, please contact ANA International Flights Reservation and Information Center.-
Navi Dial (charged)
0570-029-709 0570-029-709 and select [2]. Open: 24hours
June 18, 2018
All Nippon Airways Co., Ltd.