Temporarily Suspend Service on Select Routes Due to the Novel Coronavirus (COVID-19)

Update April 4 2020

Thank you very much for your continued and loyal support of ANA.

The Japanese government is making additional efforts toward the drastic bolstering of border security measures against the novel coronavirus (COVID-19), and various other countries are bolstering their own measures against the virus as well. In light of this and with passenger demand falling, we have decided to make changes to some of our international routes and/or the number of flights that we plan to operate.

  • The symbol "=" indicates the locations between which the route is operated.
  • The symbol "⇒" indicates the destination.
Information
  • We will provide further information as soon it is decided regarding the operation of these flights on and after April 25.
  • Changes have been made to theroutes under Affected Routes (South East Asia). (Update April 4 2020)

Affected Routes

Sector Flight No. Date Details
Tokyo(Narita)  =  Shenyang NH925/NH926 February 10 - April 24 Suspended *1
Tokyo(Narita) = Beijing NH955/NH956 February 10 - April 24 Suspended *1
Tokyo(Narita) = Beijing NH1909/NH961/NH962 March 29 - April 7 Suspended *2
Tokyo(Haneda) = Beijing NH961/NH962 April 8 - April 24 Suspended
Tokyo(Haneda) = Beijing  NH963/NH964 February 10 - April 24 Suspended *1
Osaka(Kansai) = Beijing NH979/NH980 March 3 - April 24 Suspended
Tokyo(Narita) = Dalian NH903/NH904 March 29 - April 24 Suspended
Osaka(Kansai) = Dalian NH945/NH946 February 10 - April 24 Suspended
Tokyo(Narita) = Qingdao NH927/NH928 March 29 - April 24 Suspended *1
Tokyo(Haneda) = Qingdao NH949/NH950 March 29 - April 24 Suspended
Osaka(Kansai) = Qingdao NH977/NH978 February 10 - April 24 Suspended
Tokyo(Narita)  =  Wuhan NH937/NH938 January 23 - April 24 Suspended *1
Tokyo(Narita) = Chengdu NH947/NH948 February 18 - April 24 Suspended *1
Tokyo(Narita) = Shanghai(Pudong) NH919/NH920 March 29 - April 24 To comply with the CAAC's request, this will be the only flight ANA serves to China. (Sun.)
Tokyo(Narita) = Shanghai(Pudong) NH959/NH960 March 2 - April 24 Suspended
Tokyo(Narita) = Shanghai(Pudong) NH921/NH922 February 10 - April 24 Suspended *1
Tokyo(Haneda) = Shanghai(Pudong) NH967/NH968 March 8 - April 24 Suspended *1
Tokyo(Haneda) = Shanghai(Pudong) NH971/NH972 February 10 - April 24 Suspended *1
Osaka(Kansai) = Shanghai(Pudong) NH973/NH974 March 2 - April 24 Suspended
Osaka(Kansai) = Shanghai(Pudong) NH975/NH976 February 10 - April 24 Suspended
Tokyo(Haneda) = Shanghai(Hongqiao) NH969/NH970 February 20 - April 24 Suspended
Tokyo(Narita) = Hangzhou NH929/NH930 February 10 - April 24 Suspended
Osaka(Kansai) = Hangzhou NH951/NH952 March 1 - April 24 Suspended
Tokyo(Narita) = Xiamen NH935/NH936 March 29 - April 24 Suspended
Tokyo(Narita) = Guangzhou NH933/NH934 March 29 - April 24 Suspended *1
Tokyo(Haneda) = Guangzhou NH923/NH924 March 9 - April 24 Suspended
Tokyo(Haneda) = Shenzhen NH965/NH966 Route launch postponed New launch date not yet confirmed.
Notification to be provided once launch date is decided.
Tokyo(Narita) = Hong Kong NH・NQ811/812 March12 - April 24 Suspended *1
Tokyo(Narita) = Hong Kong NH1929/NH1930 March 29 - April 24 On March 31 and Mon., Wed., Fri., Sun. will operate, but will be suspended on April 3, April 5.
Narita 09:50 ⇒ Hong Kong 13:40
Hong Kong 14:55 ⇒ Narita 20:15 *3
Tokyo(Haneda) = Hong Kong NH859/NH860 March 9 - April 24 Suspended
Osaka(Kansai) = Hong Kong NH873/NH874 February 17 - April 24 Suspended
Tokyo(Narita) = Taipei(Taoyuan) NH823/NH824 March 20 - April 24 Suspended *1
Tokyo(Haneda) = Taipei(Songshan) NH851/NH852 March 29 - April 24 Reduction (from 7 flights to 3 flights per week)
Mon., Wed., Fri. will operate.
Suspended on April 3.
Tokyo(Haneda) = Taipei(Songshan) NH853/NH854 March 24 - April 24 Suspended
Tokyo(Haneda) = Seoul(Gimpo) NH861/NH864 March 9 - April 24 Suspended
Tokyo(Haneda) = Seoul(Gimpo) NH865/NH868 March 9 - April 24 Suspended
Tokyo(Haneda) = Seoul(Gimpo) NH867/NH862 March 8 - April 24 Suspended *1
  • *1.Return flights bound for Japan will be subject to this policy from the following date.
  • *2.The Japanese government’s “New measures to drastically strengthening border control” was implemented on March 9 and has been restricting the arrival airports to Narita International Airport or Kansai International Airport. Due to this measure, from March 29 until April 7, ANA planned to serve only NH962 and change the destination from Haneda to Narita. However, in order to comply with CAAC’s request, ANA have decided to suspend NH962 as well.
  • *3.These plans are based on the premise that we receive permission from the relevant authorities. The aircraft for the flight is subject to change depending on the status of operations on the departure date.
Sector Flight No. Date Details
Tokyo(Narita) = Bangkok NH807/NH808 March 26 - April 24 Suspended *1
Tokyo(Narita) = Bangkok NH805/NH806 April 2 - April 24 Suspended *1
Tokyo(Haneda) = Bangkok NH849/NH848 April 2 - April 24 Suspended
Tokyo(Haneda) = Bangkok NH877/NH878 April 1 - April 24 Suspended
Tokyo(Haneda) = Bangkok NH847/NH850 March 29 - April 24 Operate only NH847 on April 3, April 4.
April 5 and April 6: Flight NH 847 was suspended.
April 5 and April 6: The departure time of flight NH 850 was changed as follows.
Departing from Bangkok at 20: 45 ⇒ Arrival at Haneda at 04: 55 (arrive the next day)
Tokyo(Narita) = Hanoi NH897/NH898 March 29 - April 24 Reduction (from 7 flights to 3 flights per week)
Mon., Wed., Sat. will operate.
Suspended on April 4 and operate only NH898 April 6, April 8, April 11, April 13, April 15.
Tokyo(Narita) = Ho Chi Minh City NH833/NH834 March 29 - April 24 Reduction (from 7 flights to 3 flights per week)
Mon., Wed., Fri. will operate.
Suspended on April 3 and operate only NH834 on April 6, April 8, April 10, April 13, April 15. *1
Tokyo(Haneda) = Ho Chi Minh City NH891/NH892 March 29 - April 24 Suspended
Tokyo(Narita) = Phnom Penh NH817/NH818 March 31, April 3, April 7 - April 8, April 10, April 12 - April 24 Suspended
Tokyo(Narita) = Yangon NH813/NH814 April 2, April 3, April 6, April 7, April 11, April 15, April 16, April 23 Suspended
Tokyo(Narita) = Yangon NH813/NH814 March 31, April 1, April 4, April 5, April 8 - April 10, April 12, April 13 NH813(NaritaToYangon)will be suspended.
NH814(YangonToNarita) will be operated.
Tokyo(Narita) = Kuala Lumpur NH815/NH816 March 29 - April 24 Reduction (from 7 flights to 3 flights per week)
Tue., Thu., Sat. will operate. *1
Tokyo(Haneda) = Kuala Lumpur NH885/NH886 March 23 - April 24 Suspended *1
Tokyo(Narita) = Singapore NH803/NH804 March 20 - April 23 Suspended
It will operate from April 24. *1
Tokyo(Narita) = Singapore NH・NQ801/NH・NQ802 April 2 - April 24 Reduction (from 7 flights to 3 flights per week)
Mon., Wed., Fri. will operate. *1
Tokyo(Haneda) = Singapore NH843/NH842 March 29 - April 24 Suspended
Tokyo(Haneda) = Singapore NH841/NH844 April 2 - April 24 Suspended
Tokyo(Haneda) = Jakarta NH855/NH856 April 2 - April 24 Suspended
Tokyo(Haneda) = Jakarta NH871/NH872 March 22 - April 24 Suspended *1
Tokyo(Narita) = Manila NH819/NH820 March 22 - April 24 Suspended *1
Tokyo(Haneda) = Manila NH869/NH870 March 29 - April 24 Reduction (from 7 flights to 3 flights per week)
Mon., Wed., Fri. will operate.
Operate only NH869 on April 3.
  • *1.Return flights bound for Japan will be subject to this policy from the following date.
Sector Flight No. Date Details
Tokyo(Haneda) = Delhi NH837/NH838 March 29 - April 24 Only NH838 operate as relief flight on April 3, April 5, April 8.
Tokyo(Narita) = Mumbai NH829/NH830 March 16 - April 24 Suspended
Tokyo(Narita) = Chennai NH825/NH826 March 18 - April 24 Suspended
Tokyo(Haneda) = Sydney NH879/NH880 March 29 - April 24 Reduction (from 7 flights to 3 flights per week)
Wed., Fri., Sun. will operate.
Operate on March 29 - April 12. *1
Tokyo(Haneda) = Sydney NH889/NH890 March 29 - April 24 Suspended
It will operate from April 25.
Tokyo(Narita) = Perth NH881/NH882 March 31 - April 24 Suspended
  • *1.Return flights bound for Japan will be subject to this policy from the following date.
Sector Flight No. Date Details
Tokyo(Narita) = Los Angeles NH6/NH5 March 29 - April 24 Operate only NH6 on April 2, April 3.
Tokyo(Haneda) = Los Angeles NH126/NH125 March 29 - April 24 Suspended
It will operate from April 25.
Tokyo(Haneda) = Los Angeles NH106/NH1906/NH105 April 1 - April 24 Suspended *1
Tokyo(Narita) = San Francisco NH8/NH7 March 29 - April 24 Suspended
Tokyo(Haneda) = San Francisco NH108/NH107 March 29 - April 24 Suspended
It will operate from April 25. *1
Tokyo(Haneda) = San Jose NH120/NH119 March 29 - April 24 Suspended
It will operate from April 25.
Tokyo(Haneda) = Seattle NH118/NH117 April 1, April 3 - April 24 Suspended
Tokyo(Haneda) = Washington D.C. NH102/NH101 April 1 - April 24 Suspended
Tokyo(Narita) = New York(JFK) NH10/NH9 March 29 - April 24 Reduction (from 7 flights to 3 flights per week)
Wed., Fri., Sun. will operate.
Operate on April 20 and only NH10 on April 3. *1
Tokyo(Haneda) = New York(JFK) NH110/NH109 March 21 - April 24 Suspended
Operate only NH109 on April 24.
Tokyo(Haneda) = Houston NH114/NH113 April 1 - April 24 Suspended
Tokyo(Narita) = Chicago NH12/NH11 March 29 - April 24 Reduction (from 7 flights to 3 flights per week)
Tue., Thu., Sat. will operate.
Operate on Mar. 29 - April 7, April 22, April 24 and only NH12 on April 3. *1
Tokyo(Haneda) = Chicago NH112/NH111 March 29 - April 24 Suspended
Operate only NH111 on April 24.
Tokyo(Haneda) = Vancouver NH116/NH115 March 29 - April 24 Reduction (from 7 flights to 3 flights per week)
Mon., Wed., Fri. will operate.
Tokyo(Narita) = Mexico City NH180/NH179 March 29 - April 24 Reduction (from 7 flights to 3 flights per week)
Mon., Wed., Fri. will operate.
Operate on April 4.  *1
Tokyo(Narita) = Honolulu NH184/NH183 March 25 - April 24 Suspended
Tokyo(Narita) = Honolulu NH182/NH181 March 29 - April 24 Suspended
Tokyo(Haneda) = Honolulu NH186/NH185 March 29 - April 24 Suspended
  • *1.Return flights bound for Japan will be subject to this policy from the following date.
Sector Flight No. Date Details
Tokyo(Haneda) = London NH211/NH212 March 29 - April 24 Reduction (from 7 flights to 3 flights per week)
Tue., Thu., Sun. will operate.
Tokyo(Haneda) = Paris NH215/NH216 March 29 - April 24 Suspended
Tokyo(Haneda) = Frankfurt NH203/NH204 March 29 - April 24 Reduction (from 7 flights to 3 flights per week)
Mon., Thu., Sat. will operate.
Operate only NH203 on April 4.
Tokyo(Haneda) = Frankfurt NH223/NH224 March 29 - April 24 Suspended
Tokyo(Haneda) = Munich NH217/NH218 March 29 - April 24 Suspended
Tokyo(Narita) = Dusseldorf NH209/NH210 March 29 - April 24 Suspended
Tokyo(Narita) = Brussels NH231/NH232 March 29 - April 24 Suspended
Tokyo(Haneda) = Vienna NH205/NH206 March 29 - April 24 Suspended
Tokyo(Haneda) = Milan NH207/NH208 March 29 - May 16 Route launch postponed (3 flights per week)
New launch date not yet confirmed.
Notification to be provided once launch date is decided.
Tokyo(Narita) = Vladivostok NH883/NH884 March 31 - April 24 Suspended

Customers Whose Reserved Flights Have Been Canceled

ANA is emailing or calling the affected customers individually.
Due to the large volume of inquiries we are handling at present, it may be difficult to connect you to a telephone or chat operator. We sincerely apologize for any inconvenience this may cause.
Please note that customers who purchased flight tickets through a travel agency or airline other than ANA should contact the relevant travel agency or airline.

Cancellations / Refunds

Customers Who Have Purchased Tickets through the ANA Website, the ANA Reservation and Customer Service Center or at an ANA Airport Counter

Paid Tickets

If you go to the reservation confirmation screen on the ANA website and you see a message stating that a flight has been cancelled and a handling fee will not be applied to your refund, please press the Cancel button to proceed with the procedures for requesting a refund.

  • If there is no message about a handling fee not being applied or the Cancel button is not shown on the screen, please contact the ANA International Reservation and Customer Service Center to request a refund.

Award Tickets

If you make your refund request through the ANA International Reservation and Customer Service Center, a handling fee paid in mileage will not be applied to your refund.

ANA International Reservation and Customer Service Center (From Japan)

0570-029-333 (Available 24 hours a day, 365 days a year)

Other Countries

Please contact the ANA International Reservation and Customer Service Center for your country.

Customers Who Have Purchased Tickets through a Travel Agency or Another Airline

Please contact the relevant travel agency or airline.

All Nippon Airways Co., Ltd.