Temporarily Suspend Service on Select Routes Due to the Novel Coronavirus (COVID-19)

Update March 30 2020

Thank you very much for your continued and loyal support of ANA.

The Japanese government is making additional efforts toward the drastic bolstering of border security measures against the novel coronavirus (COVID-19), and various other countries are bolstering their own measures against the virus as well. In light of this and with passenger demand falling, we have decided to make changes to some of our international routes and/or the number of flights that we plan to operate.

  • The symbol "=" indicates the locations between which the route is operated.
  • The symbol "⇒" indicates the destination.
Information
  • We will provide further information as soon it is decided regarding the operation of these flights on and after April 25.
  • Changes have been made to theroutes under Affected Routes (East Asia, South East Asia). (Update March 30 2020)

Affected Routes

Sector Flight No. Date Details
Tokyo(Narita)  =  Shenyang NH925/NH926 February 10 - April 24 Suspended *1
Tokyo(Narita) = Beijing NH955/NH956 February 10 - April 24 Suspended *1
Tokyo(Narita) = Beijing NH961/NH962 March 23 - March 28 NH961(NaritaToBeijing)will be suspended.
NH962(BeijingToNarita) will be operated to Tokyo (Narita) instead of Tokyo (Haneda). *3
Beijing 15:15 ⇒ Narita 19:35
Tokyo(Narita) = Beijing NH1909/NH961/NH962 March 29 - April 7 Suspended *2
Tokyo(Haneda) = Beijing NH961/NH962 April 8 - April 24 Suspended
Tokyo(Haneda) = Beijing  NH963/NH964 February 10 - April 24 Suspended *1
Osaka(Kansai) = Beijing NH979/NH980 March 3 - April 24 Suspended
Tokyo(Narita) = Dalian NH903/NH904 March 29 - April 24 Suspended
Osaka(Kansai) = Dalian NH945/NH946 February 10 - April 24 Suspended
Tokyo(Narita) = Qingdao NH927/NH928 February 20 - March 28 Downsized / Reduction (from 7 flights to 4 flights per week)
Tue.Thu.Sat.Sun. will operate.
Tokyo(Narita) = Qingdao NH927/NH928 March 29 - April 24 Suspended *1
Tokyo(Haneda) = Qingdao NH949/NH950 March 29 - April 24 Suspended
Osaka(Kansai) = Qingdao NH977/NH978 February 10 - April 24 Suspended
Tokyo(Narita)  =  Wuhan NH937/NH938 January 23 - April 24 Suspended *1
Tokyo(Narita) = Chengdu NH943 February 18 - March 28 Suspended *1
Tokyo(Narita) = Chengdu NH947/NH948 February 18 - April 24 Suspended *1
Tokyo(Narita) = Shanghai(Pudong) NH919/NH920 March 29 - April 24 To comply with the CAAC's request, this will be the only flight ANA serves to China. (Sun.)
Tokyo(Narita) = Shanghai(Pudong) NH959/NH960 March 2 - April 24 Suspended
Tokyo(Narita) = Shanghai(Pudong) NH921/NH922 February 10 - April 24 Suspended *1
Tokyo(Haneda) = Shanghai(Pudong) NH967/NH968 March 8 - April 24 Suspended *1
Tokyo(Haneda) = Shanghai(Pudong) NH971/NH972 February 10 - April 24 Suspended *1
Osaka(Kansai) = Shanghai(Pudong) NH973/NH974 March 2 - April 24 Suspended
Osaka(Kansai) = Shanghai(Pudong) NH975/NH976 February 10 - April 24 Suspended
Tokyo(Haneda) = Shanghai(Hongqiao) NH969/NH970 February 20 - April 24 Suspended
Tokyo(Narita) = Hangzhou NH929/NH930 February 10 - April 24 Suspended
Osaka(Kansai) = Hangzhou NH951/NH952 March 1 - April 24 Suspended
Tokyo(Narita) = Xiamen NH935/NH936 March 12 - March 28 Reduction (from 4 flights to 3 flights per week)
Thu.Sat.Sun. will operate.
Tokyo(Narita) = Xiamen NH935/NH936 March 29 - April 24 Suspended
Tokyo(Narita) = Guangzhou NH933/NH934 March 16 - March 28 Due to the suspension of the Haneda = Guangzhou route, ANA will resume the Narita = Guangzhou route.
Tokyo(Narita) = Guangzhou NH933/NH934 March 29 - April 24 Suspended *1
Tokyo(Haneda) = Guangzhou NH923/NH924 March 9 - April 24 Suspended 
Tokyo(Haneda) = Shenzhen NH965/NH966 Route launch postponed New launch date not yet confirmed.
Notification to be provided once launch date is decided. 
Tokyo(Narita) = Hong Kong NH・NQ811/812 March12 - April 7 Suspended *1
Tokyo(Narita) = Hong Kong NH1929/NH1930 March 16 - March 28 Narita 09:45 ⇒ Hong Kong 14:05
Hong Kong 15:35 ⇒ Narita 20:25 *3
Tokyo(Narita) = Hong Kong NH1929/NH1930 March 29 - March 31 Narita 10:15 ⇒ Hong Kong 14:05
Hong Kong 15:35 ⇒ Narita 20:55 *3
Tokyo(Narita) = Hong Kong NH1929/NH1930 April 2, April 4, April 7 - April 24 Suspended
Operate on April 1, April 3, April 5, April 6 with different schedule.
Narita 09:50 ⇒ Hong Kong 13:40
Hong Kong 14:55 ⇒ Narita 20:15 *3
Tokyo(Haneda) = Hong Kong NH821/NH822 March 9 - March 28 Suspended 
Tokyo(Haneda) = Hong Kong NH859/NH860 March 9 - April 24 Suspended
Osaka(Kansai) = Hong Kong NH873/NH874 February 17 - April 24 Suspended
Tokyo(Narita) = Taipei(Taoyuan) NH823/NH824 March 20 - April 24 Suspended *1
Tokyo(Haneda) = Taipei(Songshan) NH851/NH852 March 29 - April 24 Reduction (from 7 flights to 3 flights per week)
Mon.Wed.Fri. will operate.
Tokyo(Haneda) = Taipei(Songshan) NH853/NH854 March 24 - April 24 Suspended
Tokyo(Haneda) = Seoul(Gimpo) NH861/NH864 March 9 - April 7 Suspended *2
Tokyo(Haneda) = Seoul(Gimpo) NH865/NH868 March 9 - April 24 Suspended
Tokyo(Haneda) = Seoul(Gimpo) NH867/NH862 March 8 - April 24 Suspended *1
  • *1.Return flights bound for Japan will be subject to this policy from the following date.
  • *2.The Japanese government’s “New measures to drastically strengthening border control” was implemented on March 9 and has been restricting the arrival airports to Narita International Airport or Kansai International Airport. Due to this measure, from March 29 until April 7, ANA planned to serve only NH962 and change the destination from Haneda to Narita. However, in order to comply with CAAC’s request, ANA have decided to suspend NH962 as well.
  • *3.These plans are based on the premise that we receive permission from the relevant authorities. The aircraft for the flight is subject to change depending on the status of operations on the departure date.
Sector Flight No. Date Details
Tokyo(Narita) = Bangkok NH807/NH808 March 26 - April 24 Suspended *1
Tokyo(Narita) = Bangkok NH805/NH806 April 2 - April 24 Suspended *1
Tokyo(Haneda) = Bangkok NH849/NH848 April 2 - April 24 Suspended
Tokyo(Haneda) = Bangkok NH877/NH878 March 23 - March 28 Suspended
Tokyo(Haneda) = Bangkok NH877/NH878 April 1 - April 24 Suspended 
Tokyo(Haneda) = Bangkok NH847/NH850 March 29 - April 24 Flights Available
Tokyo(Narita) = Hanoi NH897/NH898 March 29 - April 24 Reduction (from 7 flights to 3 flights per week)
Mon.Wed.Sat. will operate.
Tokyo(Narita) = Hanoi NH897/NH898 March 30, April 1, April 4 NH897( Narita To  Hanoi )will be suspended.
NH898( Hanoi To Narita ) will be operated.
Tokyo(Haneda) = Hanoi NH857/NH858 March 24, March 26, March 27 Suspended 
Tokyo(Haneda) = Hanoi NH857/NH858 March 28 NH857(HanedaTo  Hanoi )will be suspended.
NH858( Hanoi ToHaneda) will be operated.
Tokyo(Narita) = Ho Chi Minh City NH831/NH832 March 25 - March 28 Suspended 
Tokyo(Narita) = Ho Chi Minh City NH833/NH834 March 25 - March 28, April 3 NH833(NaritaToHo Chi Minh City)will be suspended.
NH834(Ho Chi Minh CityToNarita) will be operated.
Tokyo(Narita) = Ho Chi Minh City NH833/NH834 March 29 - April 24 Reduction (from 7 flights to 3 flights per week)
Mon.Wed.Fri. will operate.
Operate only NH834 on March 29 - April 1. *1
Tokyo(Haneda) = Ho Chi Minh City NH891/NH892 March 29 - April 24 Suspended
Operate NH892 on March 30, April 1.
Tokyo(Narita) = Phnom Penh NH817/NH818 March 26, March 27, March 29, March 31, April 3, April 7 - April 8, April 10, April 12 - April 24 Suspended 
Tokyo(Narita) = Yangon NH813/NH814 March 27, March 30, April 2, April 3, April 6, April 7, April 11, April 15, April 16, April 23 Suspended 
Tokyo(Narita) = Yangon NH813/NH814 March 31, April 1, April 4, April 5, April 8 - April 10, April 12, April 13 NH813(NaritaToYangon)will be suspended.
NH814(YangonToNarita) will be operated.
Tokyo(Narita) = Kuala Lumpur NH815/NH816 March 29 - April 24 Reduction (from 7 flights to 3 flights per week)
Tue.Thu.Sat. will operate.
It will be suspended on March 31. *1
Tokyo(Haneda) = Kuala Lumpur NH885/NH886 March 23 - April 24 Suspended *1
Tokyo(Narita) = Singapore NH801/NH802 March 23 - March 27 Suspended *1
Tokyo(Narita) = Singapore NH803/NH804 March 20 - April 23 Suspended
It will operate from April 24. *1
Tokyo(Narita) = Singapore NH・NQ801/NH・NQ802 April 2 - April 24 Reduction (from 7 flights to 3 flights per week)
Mon.Wed.Fri. will operate. *1
Tokyo(Haneda) = Singapore NH843/NH842 March 29 - April 24 Suspended 
Tokyo(Haneda) = Singapore NH841/NH844 April 2 - April 24 Suspended 
Tokyo(Haneda) = Jakarta NH855/NH856 April 2 - April 24 Suspended
Tokyo(Haneda) = Jakarta NH871/NH872 March 22 - April 24 Suspended *1
Tokyo(Narita) = Manila NH819/NH820 March 22 - April 24 Suspended *1
  • *1.Return flights bound for Japan will be subject to this policy from the following date.
Sector Flight No. Date Details
Tokyo(Narita) = Delhi NH827/NH828 March 17 - March 28 Suspended*1
Tokyo(Haneda) = Delhi NH837/NH838 March 29 - April 8 Operate only NH838 on March 30, April 1, April 3, April 5, April 8.
Flights after April 9 is under coordination.
Tokyo(Narita) = Mumbai NH829/NH830 March 16 - April 15 Suspended
Tokyo(Narita) = Chennai NH825/NH826 March 18 - April 15 Suspended
Tokyo(Haneda) = Sydney NH889/NH890 March 29 - April 24 Suspended
It will operate from April 25.
Tokyo(Narita) = Perth NH881/NH882 March 26, March 27, March 29,
March 31 - April 24
Suspended 
  • *1.Return flights bound for Japan will be subject to this policy from the following date.
Sector Flight No. Date Details
Tokyo(Narita) = Los Angeles NH176/NH175 March 20 - March 28 Suspended 
Tokyo(Haneda) = Los Angeles NH126/NH125 March 29 - April 24 Suspended
It will operate from April 25.
Tokyo(Haneda) = Los Angeles NH106/NH1906/NH105 April 1 - April 24 Suspended
Operate NH106/NH1906 on March 29. *1
Tokyo(Narita) = San Francisco NH8/NH7 March 29 - April 24 Reduction (from 7 flights to 3 flights per week)
Mon.Wed.Fri. will operate.
Operate on March 29, March 31.
Tokyo(Haneda) = San Francisco NH108/NH107 March 29 - April 24 Suspended
It will operate from April 25. *1
Tokyo(Narita) = San Jose NH172/NH171 March 24 - March 28 Suspended 
Tokyo(Haneda) = San Jose NH120/NH119 March 29 - April 24 Suspended
It will operate from April 25.
Tokyo(Narita) = Seattle NH178/NH177 March 25, March 27 Suspended 
Tokyo(Haneda) = Seattle NH118/NH117 March 30, April 1, April 3 - April 24 Suspended
Tokyo(Narita) = Washington D.C. NH2/NH1 March 25, March 27 Suspended 
Tokyo(Haneda) = Washington D.C. NH102/NH101 March 30, April 1 - April 24 Suspended
Tokyo(Narita) = New York(JFK) NH10/NH9 March 29 - April 24 Reduction (from 7 flights to 3 flights per week)
Wed.Fri.Sun. will operate.
Operate on March 30, March 31, April 20. *1
Tokyo(Haneda) = New York(JFK) NH110/NH109 March 21 - April 24 Suspended
Operate only NH109 on April 24.
Tokyo(Haneda) = Houston NH114/NH113 April 1 - April 24 Suspended
Tokyo(Haneda) = Chicago NH112/NH111 March 29 - April 24 Suspended
NH112 will be operated on March 29.
NH111 will be operated on April 24.
Tokyo(Haneda) = Vancouver NH116/NH115 March 24, March 26 Suspended 
Tokyo(Haneda) = Vancouver NH116/NH115 March 29 - April 24 Reduction (from 7 flights to 3 flights per week)
Mon.Wed.Fri. will operate.
Tokyo(Narita) = Mexico City NH180/NH179 April 7 - April 24 Reduction (from 7 flights to 4 flights per week)
Mon.Wed.Fri.Sat. will operate.
It will operate on April 16.*1
Tokyo(Narita) = Honolulu NH184/NH183 March 25 - April 24 Suspended
Tokyo(Narita) = Honolulu NH182/NH181 March 29 - April 24 Suspended
Tokyo(Haneda) = Honolulu NH・NQ186/NH185 March 24 - March 28 Suspended
Tokyo(Haneda) = Honolulu NH186/NH185 March 29 - April 24 Suspended
  • *1.Return flights bound for Japan will be subject to this policy from the following date.
Sector Flight No. Date Details
Tokyo(Haneda) = London NH211/NH212 March 29 - April 24 Reduction (from 7 flights to 3 flights per week)
Tue.Thu.Sun. will operate.
Tokyo(Haneda) = Paris NH215/NH216 March 24, March 26
March 29 - April 24
Suspended 
Tokyo(Haneda) = Frankfurt NH203/NH204 March 29 - April 24 Reduction (from 7 flights to 3 flights per week)
Mon.Thu.Sat. will operate.
Tokyo(Haneda) = Frankfurt NH223/NH224 March 24, March 26
March 29 - April 24
Suspended 
Tokyo(Haneda) = Munich NH217/NH218 March 26, March 28
March 29 - April 24
Suspended
Tokyo(Narita) = Dusseldorf NH209/NH210 March 27
March 29 - April 24
Suspended 
Tokyo(Narita) = Brussels NH231/NH232 March 26
March 29 - April 24
Suspended 
Tokyo(Haneda) = Vienna NH205/NH206 March 25, March 27
March 29 - April 24
Suspended
Tokyo(Haneda) = Milan NH207/NH208 March 29 - May 16 Route launch postponed (3 flights per week)
New launch date not yet confirmed.
Notification to be provided once launch date is decided. 
Tokyo(Narita) = Vladivostok NH883/NH884 March 27, March 30 NH883(NaritaToVladivostok)will be suspended.
NH884(VladivostokToNarita) will be operated.
Tokyo(Narita) = Vladivostok NH883/NH884 March 29, March 31 - April 24 Suspended

Customers Whose Reserved Flights Have Been Canceled

ANA is emailing or calling the affected customers individually.
Due to the large volume of inquiries we are handling at present, it may be difficult to connect you to a telephone or chat operator. We sincerely apologize for any inconvenience this may cause.
Please note that customers who purchased flight tickets through a travel agency or airline other than ANA should contact the relevant travel agency or airline.

Cancellations / Refunds

Customers Who Have Purchased Tickets through the ANA Website, the ANA Reservation and Customer Service Center or at an ANA Airport Counter

Paid Tickets

If you go to the reservation confirmation screen on the ANA website and you see a message stating that a flight has been cancelled and a handling fee will not be applied to your refund, please press the Cancel button to proceed with the procedures for requesting a refund.

  • If there is no message about a handling fee not being applied or the Cancel button is not shown on the screen, please contact the ANA International Reservation and Customer Service Center to request a refund.

Award Tickets

If you make your refund request through the ANA International Reservation and Customer Service Center, a handling fee paid in mileage will not be applied to your refund.

ANA International Reservation and Customer Service Center (From Japan)

0570-029-333 (Available 24 hours a day, 365 days a year)

Other Countries

Please contact the ANA International Reservation and Customer Service Center for your country.

Customers Who Have Purchased Tickets through a Travel Agency or Another Airline

Please contact the relevant travel agency or airline.

All Nippon Airways Co., Ltd.