How to Register a Web Password

ANA Mileage Club members must enter a web password for personal identification purposes to ensure a secure experience when using online services on the official ANA homepage (hereafter "ANA website"), such as login, various procedures, and mileage redemption. We kindly ask you to register a password if you have not done so yet.

Web Password

8 to 16 one-byte alphanumeric characters (both uppercase and lowercase are allowed)

* Alphabet and number must be included. (There is no limitation for using capital or small letter.)
* Please avoid passwords that can be easily guessed by third parties. (name, date of birth, telephone number, etc.)
* Please choose a password that you have not previously used for websites or services from other companies in the past.

▼Registering a Web Password

▼Resetting Your Password

How to Register a Web Password

Upon registering a web password, you will require the 4-digit AMC password set upon joining the ANA Mileage Club.
If you have forgotten your AMC password, please see here.

STEP1. Click the "LOG OUT" button in the area where your name is displayed.

STEP2. Log in to the ANA website again.

Enter your ANA Mileage Club 10-digit customer number and current AMC password (4 digit number), and click on "Log in."

* Depending on your usage environment,
the "Information for customers logging into Members Only Top Page for the first time" page may be displayed.

When the "Information for customers logging into Members Only Top Page for the first time" page is displayed, click the "Continue (login)" button at the bottom of the page.

Afterwards, the Web Password registration screen will be displayed.

STEP3. After the Web Password registration screen is displayed, enter the required information and click on "Register."

Enter a Web Password (8 to 16 one-byte alphanumeric characters: capital letters [A to Z], lowercase letters [a to z], and numbers [0 to 9]). *Alphabet and number must be included.(There is no limitation for using capital or small letter.)

Enter your e-mail address. * You must register an e-mail address in case you forget your Web Password and to receive other important notices from ANA.

When the following screen is displayed, your Web Password registration is complete.

STEP1. Log in to the ANA Website

* Depending on your usage environment,
the "Information for customers logging into Members Only Top Page for the first time" page may be displayed.

When the "Information for customers logging into Members Only Top Page for the first time" page is displayed, click the "Continue (login)" button at the bottom of the page.

Afterwards, the Web Password registration screen will be displayed.

STEP2. After the Web Password registration screen is displayed, enter the required information and click on "Register."

Your web password will be required to log in and carry out procedures on the ANA website.
After registering a web password, you will be able to log in just by using this password.

Please be careful of handling enough not to leak to a third party.

Resetting Your Password

If you do not know your web password or 4-digit AMC password, you can reset them by following the procedures below.

Password reset for registered email address

STEP 1: Click the Reset Password button below. After carrying out the necessary personal identification procedures, you will be sent a password reset email to your registered address.
STEP 2: You can reset both your web password and 4-digit AMC password from the URL contained in the email.; * The URL will expire two hours after the mail is sent.; * You can register a new password in place of your old one.

Reset Password

Password reset for unregistered email address

STEP 1: Click the Reset Password button below to undergo the necessary personal identification procedures. You will then be sent a password notification postcard to your registered postal address.; * Your 4-digit AMC password will be reset to a random number.; * Those who have registered a web password will need to do so again.
STEP 2: Log in to the ANA website using the 4-digit AMC password printed upon the notification card, and follow the on-screen instructions to reset your web password.; * You will also be able to change your 4-digit AMC password.

Reset Password

Difference Between Web Password and AMC Password

About the Web Password 8 to 16 one-byte alphanumeric characters (both uppercase and lowercase are allowed)	Required to use online services (logging in, various procedures, redeeming miles, etc.)
About the AMC Password 4 digit number	The AMC Password is still required when contacting the ANA Reservation Center, ANA Mileage Club Service Center, and other ANA service desks. It is also required to operate Self Service Check-in machine at airports, etc.

* Please manage both your Web Password and AMC Password with care.

* After registering your Web Password, you can only use online services with the Web Password.

FAQ for Web Password