Introduction of Ticketing and Exchange/Reissue Service Charge in South Korea

A ticketing service charge(TSC) and Exchange/Reissue service charge(ESC) will apply for tickets issued or exchanged/reissued at ANA counters (city/airport) and call centers(*) located in South Korea as of January 5, 2021. We ask for your kind understanding.

*includes Global Contact Center.

Service Fees

Place of ticket issuance and Changes Handling Charge
Seoul Branch ANA Counter (City/Airport) KRW 30,000
Homepage/Mobile Site Free of charge

*TSC for Award tickets is raised to KRW30,000 from KRW28,000.

Not applicable for the following

  • Passengers under the age of 12 at the start of the itinerary
  • ANA Diamond Members
  • Passengers with visual disabilities or other disabilities who declare cannot use the internet
  • Changes due to airline schedules or force majeure such as natural disasters
  • Exchange/Reissue of Award tickets


  • When a ticket is issued at ANA counters(city/airport) and all centers located in South Korea, TSC/ESC will be applied in KRW.
  • TSC/ESC are not refundable in case of Voluntary Refunds.