Guide for facilities in Norman Y. Mineta San Jose International Airport

Since the boarding gate check-in counters might be subject to change, please check at the airport to the day of departure .

Arrival

      
  • 1 Passport Control 
  • 2 Baggage Claim 
  • 3 Customs 

Arrival Terminal

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Immigration

Please present your passport, Immigration Card, and Customs Declaration Form.

Customs

Carry-on luggage inspection

[Notice]
-Passengers who plan to travel to the United States must obtain pre-travel authorization though ESTA by themselves before departure.See "Electronic System for Travel Authorization."

Departure

Departure terminal

      
  • 1 Check-in 
  • 2 Security Check/Fast track 
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Check-in

Please present your passport and boarding pass.

Fast track security screening

[Look for]
Priority Lane

[Eligible]
-Business class
-Diamond service members
-Platinum service members
-Super Flyers members
-Star Alliance Gold members

Transit

Passengers connecting from ANA to Other Airline Companies

(1) Make sure to pick up your baggage.
- All passengers are subject to Immigration and Customs inspection.
(The same applies to cases when the final destination is not in the U.S.)
- Your checked-in baggage must be picked up after completing immigration control.
(Please make sure to pick up your baggage even when the final destination is printed on the tag of your baggage.)

(2) Proceed to the boarding gate.
- Please check-in baggage at the baggage counter for transit and proceed to the boarding gate.

Passengers connecting from Other Airline Companies to ANA

Please pass through the security check and proceed to the departure gate.