The Air Carrier Access Act of the US

All ANA flight services operating in the US comply with the Air Carrier Access Act and we provide various supports for disabled customers to be able to travel comfortably. If you have any request or concern about the service, you can inform the airport staff and they will put you through to the Compliant Resolution Official (CRO). CRO is specially educated on the legal and other matters regarding disabled people and sincerely attend to resolve your concerns or complaints.

Please visit the website of the US Aviation Consumer Protection Division for more information on provisions regarding air travelers with disabilities in the US.

  • ■Toll Free Hotline For Air Travelers With Disabilities
  • ■By Telephone to the Aviation Consumer Protection Division
  • ■By Mail to the Air Consumer Protection Division
    C-75, U.S Department of Transportation, 1200 New Jersey Ave. SE, West Building, Room W96-432, Washington, DC 20590