(Warning) Please Be Aware of Suspicious (Phishing) Emails Pretending to Be Customer Satisfaction Surveys from ANA

We have become aware of emails pretending to be from the ANA Group that inform the recipient of a customer satisfaction survey and link to a fake (phishing) site asking for their name, email address and credit card details so they can be credited money for answering the survey.
Although ANA does send information to its customers via email regarding reservations and its products/services, we do not send emails that ask you to provide information such as your credit card number or pin number.
We ask all our customers to be extremely careful when receiving emails regarding matters of which they have no knowledge.

Example of Actual Phishing Email

The email informs the recipient that they have been selected to participate in a survey for which they will be credited money to their account. After completing the survey, the participant is linked to a page asking for their name, email address and credit card details.

  • *

    There have also been other emails sent out with similar content.

You've been selected to participate in a short 2-3 minute.
research - Survey study ANA is conducting to gather opinions.
In return we will credit ¥4000 to your account - Just for your time!
Your participation in this study is voluntary and you may refuse to answer any question.
Only a small simple of Customers will receive the questionnaire,
Each week we randomly select 200 lucky customers from different cities,
so your participation is vital to the study.
▼Claim your reward
Take the survey now
調査 - 全日空が、意見を集める調査を行っています。

Please be aware that similar scam emails may be sent under different email addresses or subject lines.

Precautions to Prevent Being Scammed

  • Do not access the links contained in suspicious emails*1.

  • If you do click on the link, do not enter any personal details and close the site immediately.

  • * 1

    What Are Suspicious Emails?

    • Emails which do not have an addressee despite containing information for the customer

    • Emails containing unnatural expressions for that language (in this case, Japanese)

    • Emails containing the names of companies and departments that do not actually exist