Customers on Codeshare Flights

When using a codeshare flight, the regulations and services of the operating airline will apply. Please contact each airline directly.

Japan Domestic Flights
International Flights

The icons named Japan Domestic or International indicate differences in service for Japan domestic and international flights. Content not marked with an icon applies to both, Japan domestic and international flights.

Customers on Codeshare Flights

For codeshare flights operated by our partner airlines with ANA flight numbers, the regulations and services of the operating partner airline will apply. Since the special assistance on such flights may differ from that offered by ANA, the customers below may not be able to request assistance. For details, please contact the partner airline operating the flight directly.

  • Customers requiring a stretcher
  • Customers with serious injury or illness
  • Customers with difficulties in self-ambulation
  • Customers using an electric wheelchair
  • Customers with visual disabilities (customers with total blindness traveling alone)
  • Customers carrying and using a medical oxygen cylinder on board 
Japan Domestic Flights

For partner airlines on Japan domestic flights, please see Codeshare Flights (Japan Domestic).

International Flights

For partner airlines on international flights, please see Codeshare Flights (International).

Japan domestic flights

Services offered on codeshare flights with ANA flight number operated by partner airlines

  • Carry-on of Medical Oxygen Cylinders
  • Rental Medical Oxygen Cylinders
  • Lending of Assist Seat
  • Lending of Support Belt
  • Carry-on of Medical Oxygen Cylinders
  • Rental Medical Oxygen Cylinders
  • Lending of Assist Seat
  • Lending of Support Belt
  • Carry-on of Medical Oxygen Cylinders
  • Lending of Assist Seat
  • Lending of Support Belt
  • Carry-on of Medical Oxygen Cylinders
  • Stretcher installation
  • Lending of Support Belt
  • Carry-on of Medical Oxygen Cylinders
  • Lending of Support Belt

Table of Main Services Provided on Japan Domestic Codeshare Flights with ANA Flight Numbers Operated by Partner Airlines

  • The symbol "〇" denotes that the service is available, whereas "×" denotes that it is not available.
Name of Service Carry-on of Medical Oxygen Cylinders Rental Medical Oxygen Cylinders Lending of Assist Seat Lending of Support Belt Stretcher installation
AIRDO x
Solaseed Air x
IBEX Airlines x x
Oriental Air Bridge x x
StarFlyer x x x

International Flights

See below for the services available on flights operated by partner airlines with ANA’s flight number and on flights operated by ANA with the partner airline’s flight number.

Carry-on of Medical Oxygen Cylinders, Rental Medical Oxygen Cylinders, Stretcher installation

Available only on flights operated by ANA with ANA’s flight number (flight number specified on the ticket).
Please note that transport of customers with illness or injury (Medical Case) in an incubator, and carry-on of POC (portable oxygen concentrators) and artificial respirators are not available on codeshare flights.

Lending of Assist Seat, Lending of Support Belt

Available only on flights operated by ANA with ANA’s flight number (flight number specified on the ticket)

Transport of Pets in Cargo Compartment, Bringing Assistance Dogs on board

As some codeshare partner airlines may be able to accommodate your request, please contact the ANA Disability Desk for details.
Please contact the operating airline for availability.

Carry-on of Medical Oxygen Cylinders, Rental Medical Oxygen Cylinders, Stretcher installation

Available only on flights operated by ANA with ANA’s flight number (flight number specified on the ticket).
Please note that transport of customers with illness or injury (Medical Case) in an incubator, and carry-on of POC (portable oxygen concentrators) and artificial respirators are not available on codeshare flights.

Lending of Assist Seat,Lending of Support Belt

Available only on flights operated by ANA with ANA’s flight number (flight number specified on the ticket)

Transport of Pets in Cargo Compartment

Available only on flights operated by ANA with ANA’s flight number (flight number specified on the ticket)

Bringing Assistance Dogs on board

Please contact the ANA Disability Desk as certain partner airlines may accept assistance dogs.

If you have any questions or concerns please contact the ANA Disability Desk.