Customers with Assistance Dogs
Traveling with Guide Dogs, Hearing Dogs, and Mobility Assistance Dogs
Please inform us in advance if you need any assistance while you are traveling with your assistance dog.
Traveling with Emotional Support Dogs and Alert Dogs
If you wish to travel with an assistance dog, please contact the ANA Disability Desk in advance.
For further information, please refer to Specific service dog on US & Mexico international portion only.
Due to safety reasons, emergency exit row seats are not available for passengers traveling with Assistance Dogs.
* Your assigned seat may be changed without prior notice due to changes in aircraft type and other unavoidable reasons.
* Some Japan domestic fares are not eligible for online advance seat reservation.
Please arrive early at the airport in order to have leave enough time for necessary procedures.
Approximate Time of Arrival to the Airport
Please inform the staff at the check-in counter that you are traveling with your assistance dog if you need any assistance.
Please inform the gate agent in advance at the boarding gate when you are traveling with your assistance dog to guide you with priority boarding.
If you have requested assistance for disembarkation, please remain seated until our staff comes to your seat to escort you off the aircraft. Our staff will escort you to the arrival lobby or to the person meeting you for pickup. Please feel free to ask.