Customers with Limited Ability to Sit
The icons named Japan Domestic or International indicate differences in service for Japan domestic and international flights. Content not marked with an icon applies to both, Japan domestic and international flights.
Please inform the ANA Disability Desk in advance if you have difficulty in keeping a seated position due to an illness, injury, or other condition.
We offer the following assistance.
Assist Seat / Support Belt / Pillow / Blanket
Assist seats, support belts, pillows, and blankets are available free of charge for customers who experience difficulty in maintaining a seated position so that they can keep the upper part of their body in place.
Please refer to Customers Requiring an Assist Seat / Support Belt for more details.
A stretcher is available for customers who cannot sit upright and need to lie down during the entire flight including takeoff and landing due to an illness, injury, or other condition. Please refer to Customers Requiring a Stretcher for more details.
If you have any concerns about the boarding process, please contact us so that we can make the necessary arrangements to ensure your safety.
Please arrive early at the airport in order to have leave enough time for necessary procedures.
Approximate Time of Arrival to the Airport
60 minutes prior to the departure time
120 minutes prior to the departure time
Reclining Wheelchair for Use at Airports / Full Reclining Wheelchair for Use in Cabin
Pre-boarding service is available for passengers who need assistance.
If you wish to use the pre-boarding service, please inform the staff at the boarding gate. Once the aircraft preparations have been completed, you will be allowed to board first. Please note that depending on the flight status, this service may not be apply.
Cabin wheelchairs are available for use on board. Please ask cabin attendant for assist when needed.
You cannot activate the wheelchair brake by yourself.
Specifications (New Type)
- Seat width: Approx. 31 cm
- Seat depth: Approx. 33 cm (Cushion not included)
- Seat height: Approx. 42 cm
- Height: Approx. 87 cm
- Seat back height: Approx. 41 cm
- Available on all aircraft used for international flights.
- Available on all aircraft used for Japan domestic flights, except for the Boeing B737-500/800.
- Seat width: approx. 34cm
- Seat depth: approx. 33cm
- Seat height: Approx. 46 cm
- Height: Approx. 84 cm
- Seat back height: Approx. 33 cm
- The right side and left side armrests are connected.
- Available on Boeing B737-500/800 aircraft used for Japan domestic flights.
Some aircraft are equipped with a cabin wheelchair accessible lavatory. Please ask cabin attendant for assist to the lavatory.
If you have requested assistance for disembarkation, please remain seated until our staff comes to your seat to escort you off the aircraft. Our staff will escort you to the arrival lobby or to the person meeting you for pickup. Please feel free to ask. Please inform us upon reservation, or contact the ANA Disability Desk in advance.
- Frequently asked questions about Customers with Limited Ability to Sit
If you have any questions or concerns please contact the ANA Disability Desk.