Termination of Partnership with Vanilla Air

As of October 26, 2019 ANA and Vanilla Air will conclude its mileage partnership. Handling procedure for reservations/tickets due to the partnership termination with Vanilla Air are as follows:

Handling of Award Reservation for Vanilla Air

Award reservation must be reserved and ticketed no later than October 22, 2019.

  • Boarding of Vanilla Air flights until October 26, 2019 are eligible.

Handling of Date Change and Refund for Award Reservation for Vanilla Air

Regarding voluntary reason, make changes or cancellations before the day of booked flight departs at the Vanilla Air Reservation Center. (Changes fees will be applied.)
Refund mileage will be made for delays or cancellations of scheduled flights due to acts of nature such as typhoons or snow, or aircraft maintenance based on conditions of carriage. Refund procedures will be made from Changes / Refunds page of Vanilla Air official sight within 30 days from the scheduled departure of the booked flight.

  • No refund fee.

For Inquiries

Vanilla Air Reservation Center (Toll Call)

Japan

TEL 0570-6666-03
Business Hours   9:00-18:00 (JST)  Year Round

  • Monday- Friday 9:00 - 18:00  After November 1, 2019

Taiwan

TEL 070-1010-3858 (Service is available in Mandarin, Cantonese, and English.)
Business Hours: Monday- Friday 9:00-18:00 (TST)

From overseas

TEL +81-36-6300-054

  • International call charges will be borne by the customer

September 2, 2019
All Nippon Airways Co., Ltd.