Termination of Partnership with Vanilla Air
Handling of Award Reservation for Vanilla Air
Award reservation must be reserved and ticketed no later than October 22, 2019.
- Boarding of Vanilla Air flights until October 26, 2019 are eligible.
Handling of Date Change and Refund for Award Reservation for Vanilla Air
Regarding voluntary reason, make changes or cancellations before the day of booked flight departs at the Vanilla Air Reservation Center. (Changes fees will be applied.)
Refund mileage will be made for delays or cancellations of scheduled flights due to acts of nature such as typhoons or snow, or aircraft maintenance based on conditions of carriage. Refund procedures will be made from Changes / Refunds page of Vanilla Air official sight within 30 days from the scheduled departure of the booked flight.
- No refund fee.
Vanilla Air Reservation Center (Toll Call)
Business Hours 9:00-18:00 (JST) Year Round
- Monday- Friday 9:00 - 18:00 After November 1, 2019
TEL 070-1010-3858 (Service is available in Mandarin, Cantonese, and English.)
Business Hours: Monday- Friday 9:00-18:00 (TST)
- International call charges will be borne by the customer
September 2, 2019
All Nippon Airways Co., Ltd.