Experience ANA Hospitality


Premium Member Service Desk

  • Diamond Service Members: primary member only
  • Platinum Service Members: primary member only
  • Bronze Service Members: primary member only
  • Super Flyers Card Members: primary member and registered family members

About the Service

ANA Premium Service Desk staff will help make reservations for ANA Group flights, assist you with any Premium service questions to mileage inquiry, and answer any other questions or concerns you may have.

Main Services

  • Flight Reservations and Confirmation
  • Award Flight Reservations
  • About Mileage
  • About Premium Member Service

How to Use This Service

Please log in to your ANA Account through the ANA Website. Then click on "ANA Premium Members" on the AMC Members' Information Page.


Lounge Access

  • Diamond Service Members: primary member and traveling guests
  • Platinum Service Members: primary member and traveling guests
  • Bronze Service Members: primary member and traveling guests
  • Super Flyers Card Members: primary member, registered family members and traveling guests
  • ANA Million Miler: 2 million lifetime miles or more

About the Service

When departing on an ANA Group operated flight, Star Alliance member airlines operated flight or connecting to/from a Star Alliance Connecting Partner flight, you can spend time at designated lounges at the airport until your boarding time. In addition, Diamond Service, Platinum Service, and Super Flyers Card Members status is equivalent to Star Alliance Gold status. Premium members who are boarding Star Alliance member airlines operated flights, can access to as many as 1,000 Star Alliance member airport lounges worldwide.

Information

  • "ANA SUITE LOUNGE" and "ANA LOUNGE" at Honolulu (Daniel K. Inouye Interntional) Airport will be opened as of May 24, 2019.
  • ANA Lounge at Fukuoka has been opened as of February 7, 2019.

Designated Airport Lounges

Japan Domestic Flights

When boarding ANA Group operated flights ANA Airport Lounges in Japan
When boarding a code share flight* with an ANA flight number
*Flights operated by AIRDO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and STARFLYER
ANA Airport Lounges in Japan
(Only available in airports and terminals with ANA lounges)

International Flights

From Japan From Overseas
When boarding ANA Group operated flights ANA Airport Lounges in Japan
Star Alliance Member Airline Lounges
Star Alliance Member Airline Lounges
Other available lounges
When boarding Star Alliance Member Airlines operated flights ANA Airport Lounges in Japan
Star Alliance Member Airline Lounges
Star Alliance Member Airline Lounges
Lounges designated by the operating airlines
When boarding connecting flights operated by Star Alliance Connecting Partner Lounges designated by the operating airlines Lounges designated by the operating airlines
When boarding flights operated by partner airlines who are not a Star Alliance members Lounges designated by the operating airlines Lounges designated by the operating airlines
Please be aware of Important Notices

When booking your flight, please register your 10-digit ANA Mileage Club Number.

Terms of Use

The lounges are available for premium members. Guests entering the lounges with a premium member, as traveling guests or those who are registered as an award users are eligible to use ANA SUITE LOUNGE vouchers. Miles, Upgrade Points or ANA SUITE LOUNGE vouchers may be required.


Primary member

Present any of the cards below to access a designated lounge.

Premium members (primary member)
Your digital card or status card

ANA Super Flyers Members (primary member/registered family members)
Your digital card or ANA Super Flyers Lounge Card

Million Miler customers with 2 million Lifetime Miles traveling on ANA Group-operated flights or codeshare flights*1
Lounge Access Card

  • *1.Flights operated by AIRDO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and StarFlyer.
  • Bronze Service members can use miles or Upgrade Points to access the lounges.

Traveling Guests

Lounge access is available for those entering the lounge with the primary member. Accompanying passengers must be:

  • Departing on the same day as the primary member on an ANA Group-operated flight, a codeshare flight*1, or a Star Alliance member airline-operated flight; or
  • Departing on the same flight as the primary member in the case of flights operated by non-Star Alliance partner airlines or operated by a Star Alliance Connecting Partner*2.

However, customers accompanying Million Miler customers with 2 million Lifetime Miles will only be able to access a lounge if they are traveling on an ANA Group-operated flight or codeshare flight*1 on the same day as the Million Miler customer.

  • *1.Flights operated by AIRDO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and StarFlyer.
  • *2.Please note that lounge access policies vary by operating airline and that accompanying passengers may be ineligible for lounge access on flights operated by non-Star Alliance partner airlines or Star Alliance Connecting Partner.

Registered Award Users

Guests who are not visiting the lounge at the same time as the premium member must complete Award User registration in advance.
Premium members may use Upgrade Points allowing up to 5 guests to enter the lounge. Guests must be registered in advance as award users to use this service when boarding domestic ANA Group operated flights and a code share flight*1 with an ANA flight number. Award users must be within 2 generations (family members of the relation in the second degree.)

  • *1.Flights operated by AIRDO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and STARFLYER

Passengers with ANA SUITE LOUNGE Vouchers

These vouchers allow you to use ANA designated lounges, such as ANA SUITE LOUNGE and ANA LOUNGE. Please hand your voucher to the ANA SUITE LOUNGE representative upon entering the lounge. One voucher allows access for one person. Other than Premium members, all members who hold an ANA SUITE LOUNGE voucher may use.

How to access the lounges

Japan Domestic Flights

When boarding ANA Group operated flights or ANA code-share flight with an ANA Flight Number.AIRDO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and STARFLYER

To enter a lounge, please touch the lounge access reader with the same IC or 2D barcode you used when passing through Security.
If you arrive with traveling guests, please press the "Guests Here" button

Guest Access

  1. After pressing the "Guests Here" button, touch the lounge access reader again with the Premium member's IC or 2D barcode.
  2. The traveling guest then touches the lounge access reader with their IC card or 2D barcode used at Security.

Eligible IC Types

  • ANA Card Premium
  • ANA Card with IC function
  • ANA VISA Prepaid Card (restricted-charging type)
  • ANA Mileage Club Card with IC function
  • Cell phone with IC function
  • 2D barcodes shown below


Mobile phone with IC function*1


e-Ticket (Itinerary)


Boarding Pass


2D barcodes printed from the ANA Website


2D barcodes downloaded using Wallet*2


Apple Watch*3


ANA Mileage Club app digital card*4

  • *1.Only available for Android devices with OSAIFU-KEITAI® (digital wallet)
    In order to use the service, please register for SKiP service from the ANA website homepage (smartphone version).
  • *2.Customers using devices installed with iOS 9.0 or above can use the Wallet app.
    • On devices installed with iOS 6.0 to 8.4.1, you can use the Passbook app.
    • Wallet cannot be used on the iPad.
    • Wallet is not available on Android™ devices.
  • *3.It must be paired with an iPhone that has the ANA app installed.
  • *4.Requires the download of the ANA Mileage Club app.

Using Miles or Upgrade Points

Please tell a member of staff the pieces of information below upon entering the lounge. The lounge staff will confirm the premium member's account and check the balance in the account. Then they will deduct the amount of required miles or Upgrade Points per guest from the member's account.

Information

  • Your wish to use miles/Upgrade Points
  • Premium member's 10-digit ANA Mileage Club Membership Number
  • Premium member's full name
  • Name of the person boarding the flight

How to Use the ANA SUITE LOUNGE Vouchers
When you access the lounge, please hand your voucher to the ANA SUITE LOUNGE representative. One voucher allows access for one person.

International Flights

When boarding ANA Group operated flights or Star Alliance member airlines operated flights

After you have completed the check-in procedures for the flight you intend to board, please submit your ANA Mileage Club app digital card or status card and your boarding pass to enter the lounge.

Using Miles or Upgrade Points

Please tell a member of staff the pieces of information below upon entering the lounge. The lounge staff will confirm the premium member's account and check the balance in the account. Then they will deduct the amount of required miles or Upgrade Points per guest from the member's account.

Information

  • Your wish to use miles/Upgrade Points
  • Premium member's 10-digit ANA Mileage Club Membership Number
  • Premium member's full name
  • Name of the person boarding the flight
  • Lounges may be used in exchange for miles or Upgrade Points only when boarding ANA Group operated flights or Star Alliance Member Airlines operated flights.

How to Use the ANA SUITE LOUNGE Vouchers
When you access the lounge, please hand your voucher to the ANA SUITE LOUNGE representative. One voucher allows access for one person.

Eligible Guests

Japan Domestic Flights

When flying on an ANA Group operated flight or a code share flight* with an ANA Flight number

*Flights operated by AIRDO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and STARFLYER

Diamond Service Members
Member and 1st Guest 2nd, 3rd, and 4th Guests Number of required miles or points per person Registered Award Users Not accompanied by the member/Number of points required per person
  • ANA SUITE LOUNGE

    Haneda Airport, New Chitose Airport, Itami Airport, Fukuoka Airport, Naha Airport

  • ANA LOUNGE

    Haneda Airport, New Chitose Airport, Sendai Airport, Komatsu Airport, Itami Airport, Kansai Airport, Okayama Airport, Hiroshima Airport, Matsuyama Airport, Fukuoka Airport, Kumamoto Airport, Kagoshima Airport, Naha Airport

  • ANA ARRIVAL LOUNGE

    Narita Airport

  • Centrair Airline Lounge

    Nagoya (Chubu) Airport

Show your digital card or status card 2,000 miles or 2 Upgrade Points 2 Upgrade Points
  • Common waiting room at "Lounge Oyodo"

    Miyazaki Airport

Show your digital card or status card Not available Not available
Platinum Service Members
Member and 1st Guest 2nd, 3rd, and 4th Guests Number of required miles or points per person Registered Award Users Not accompanied by the member/Number of points required per person
  • ANA LOUNGE

    Haneda Airport,New Chitose Airport, Sendai Airport, Komatsu Airport, Itami Airport, Kansai Airport, Okayama Airport, Hiroshima Airport, Matsuyama Airport, Fukuoka Airport, Kumamoto Airport, Kagoshima Airport, Naha Airport

  • ANA ARRIVAL LOUNGE

    Narita Airport (Domestic Departure Lounge)

  • Centrair Airline Lounge

    Nagoya (Chubu) Airport

Show your digital card or status card 2,000 miles
or
2 Upgrade Points
2 Upgrade Points
  • Common waiting room at "Lounge Oyodo"

    Miyazaki Airport

Show your digital card or status card Not available Not available
Bronze Service Members
Primary member 1st-4th Guests Number of required miles or points per person Registered Award Users Not accompanied by the member/Number of points required per person
  • ANA LOUNGE

    Haneda Airport, New Chitose Airport, Sendai Airport, Komatsu Airport, Itami Airport, Kansai Airport, Okayama Airport, Hiroshima Airport, Matsuyama Airport, Fukuoka Airport, Kumamoto Airport, Kagoshima Airport, Naha Airport

  • ANA ARRIVAL LOUNGE

    Narita Airport (Domestic Departure Lounge)

  • Centrair Airline Lounge

    Nagoya (Chubu) Airport

Show your digital card or status card and 1,000 miles or 2 Upgrade Points 2 Upgrade Points 2 Upgrade Points
Super Flyers Card Members
Primary Members, Registered Family Members
Member and 1st Guest 2nd, 3rd, and 4th Guests Number of required miles or points per person Registered Award Users Not accompanied by the member/Number of points required per person
  • ANA LOUNGE

    Haneda Airport, New Chitose Airport, Sendai Airport, Komatsu Airport, Itami Airport, Kansai Airport, Okayama Airport, Hiroshima Airport, Matsuyama Airport, Fukuoka Airport, Kumamoto Airport, Kagoshima Airport, Naha Airport

  • ANA ARRIVAL LOUNGE

    Narita Airport

  • Centrair Airline Lounge

    Nagoya (Chubu) Airport

Show your digital card or status card 2,000 miles
or
2 Upgrade Points
2 Upgrade Points
  • Common waiting room at "Lounge Oyodo"

    Miyazaki Airport

Show your digital card or status card Not available Not available
Million Milers
2 Million Lifetime Miles or more
Member and 1st Guest 2nd, 3rd, and 4th Guests Number of required miles or points per person Registered Award Users Not accompanied by the member/Number of points required per person
  • ANA SUITE LOUNGE

    Haneda Airport, New Chitose Airport, Itami Airport, Fukuoka Airport, Naha Airport

  • ANA LOUNGE

    Haneda Airport, New Chitose Airport, Sendai Airport, Komatsu Airport, Itami Airport, Kansai Airport, Okayama Airport, Hiroshima Airport, Matsuyama Airport, Fukuoka Airport, Kumamoto Airport, Kagoshima Airport, Naha Airport

  • ANA ARRIVAL LOUNGE

    Narita Airport (Domestic Departure Lounge)

  • Centrair Airline Lounge

    Nagoya (Chubu) Airport

Present Lounge Access Card 2,000 miles Not available
  • Common waiting room at "Lounge Oyodo"

    Miyazaki Airport

Present Lounge Access Card Not available Not available

Please be aware of Important Notices

  • Lounge is not available upon arriving on domestic flights.
  • Lounges cannot be used when boarding code share flights departing from terminals that do not have ANA lounges or from airports not listed above.
  • For customers with two or more membership statuses, such as Diamond, Platinum or Bronze Service Members who are also Super Flyers Card Members, the higher number of accompanying passengers (travelling guests) will apply. (Guest numbers for membership statuses will not be added together.)
  • You may not use a lounge if in the case that the lounge is at full capacity.
  • Availability of airport lounge use are subject to change without notice.
  • Children under the age of three will not be counted as guests for Japan domestic flight lounges.
  • Detailed information based on each Japan Domestic Airport will be available on the Japan Site.

International Flights (From Japan)

When boarding ANA Group operated flights or Star Alliance member airlines operated flights
(For Million Milers 2 million Lifetime or more : when boarding ANA Group operated flights)

  • Various conditions apply by airline in regard to eligible flights, etc. For further details, please check with the applicable Star Alliance member airline.
Diamond Service Members
Member and 1st Guest 2nd, 3rd, and 4th Guests Number of required miles or points per person Registered Award Users Not accompanied by the member/Number of points required per person
Show your digital card or status card 5,000 miles or 4 Upgrade Points Not available
Show your digital card or status card 4,000 miles or 3 Upgrade Points Not available
Show your digital card or status card Not available Not available
Platinum Service Members
Member and 1st Guest 2nd, 3rd, and 4th Guests Number of required miles or points per person Registered Award Users Not accompanied by the member/Number of points required per person
Show your digital card or status card 4,000 miles or 3 Upgrade Points Not available
Show your digital card or status card Not available Not available
Bronze Service Members
Member 1st Guest Number of required miles or points per person 2nd, 3rd, and 4th Guests Number of required miles or points per person Registered Award Users Not accompanied by the member/Number of points required per person
Show your digital card or status card and 4,000 miles or 3 Upgrade Points 4,000 miles or 3 Upgrade Points Not available Not available
Super Flyers Card Members
Primary Members, Registered Family Members
Member and 1st Guest 2nd, 3rd, and 4th Guests Number of required miles or points per person Registered Award Users Not accompanied by the member/Number of points required per person
Show your digital card or status card Not available Not available
Million Milers
2 million lifetime miles or more
Member and 1st Guest 2nd, 3rd, and 4th Guests Number of required miles or points per person Registered Award Users Not accompanied by the member/Number of points required per person
Present Lounge Access Card 5,000 miles Not available
Present Lounge Access Card 4,000 miles Not available

International Flights (To Japan)

When boarding ANA Group operated flights

Diamond Service Members
Member and 1st Guest 2nd, 3rd, and 4th Guests Number of required miles or points per person Registered Award Users Not accompanied by the member/Number of points required per person
Show your digital card or status card Not available Not available
Platinum Service Members
Member and 1st Guest 2nd, 3rd, and 4th Guests Number of required miles or points per person Registered Award Users Not accompanied by the member/Number of points required per person
Show your digital card or status card Not available Not available
Super Flyers Card Members
Primary Members, Registered Family Members
Member and 1st Guest 2nd, 3rd, and 4th Guests Number of required miles or points per person Registered Award Users Not accompanied by the member/Number of points required per person
Show your digital card or status card Not available Not available
Million Milers
2 Million Lifetime Miles or more
Member and 1st Guest 2nd, 3rd, and 4th Guests Number of required miles or points per person Registered Award Users Not accompanied by the member/Number of points required per person
Present Lounge Access Card Not available Not available

International Flights (Overseas departures)

When boarding ANA Group operated flights or Star Alliance member airlines operated flights
(For Million Milers 2 million Lifetime or more : when boarding ANA Group operated flights)

  • Various conditions apply by airline in regard to eligible flights, etc. For further details, please check with the applicable Star Alliance member airline.
Diamond Service Members
Member and 1st Guest 2nd, 3rd, and 4th Guests Number of required miles or points per person Registered Award Users Not accompanied by the member/Number of points required per person
Show your digital card or status card 5,000 miles or 4 Upgrade Points Not available
Show your digital card or status card 4,000 miles or 3 Upgrade Points Not available
Show your digital card or status card Not available Not available
Platinum Service Members
Member and 1st Guest 2nd, 3rd, and 4th Guests Number of required miles or points per person Registered Award Users Not accompanied by the member/Number of points required per person
Show your digital card or status card 4,000 miles or 3 Upgrade Points Not available
Show your digital card or status card Not available Not available
Bronze Service Members
Member 1st Guest Number of required miles or points per person 2nd, 3rd, and 4th Guests Number of required miles or points per person Registered Award Users Not accompanied by the member/Number of points required per person
Show your digital card or status card and 4,000 miles or 3 Upgrade Points 4,000 miles or 3 Upgrade Points Not available Not available
Super Flyers Card Members
Primary Members, Registered Family Members
Member and 1st Guest 2nd, 3rd, and 4th Guests Number of required miles or points per person Registered Award Users Not accompanied by the member/Number of points required per person
Show your digital card or status card Not available Not available
Show your digital card or status card Not available Not available
Million Milers
2 million lifetime miles or more
Member and 1st Guest 2nd, 3rd, and 4th Guests Number of required miles or points per person Registered Award Users Not accompanied by the member/Number of points required per person
Present Lounge Access Card 5,000 miles or 4 Upgrade Points Not available
Present Lounge Access Card 4,000 miles or 3 Upgrade Points Not available

International Flights (Japan and overseas departures)

  • When Boarding an ANA Codeshare Flight that is Operated by a Non-Star Alliance Partner Airline
  • When Flying with a Star Alliance Connecting Partner*1
  • *1Only applies when connecting to/from a Star Alliance member airline.
  • Some routes and airlines maybe ineligible. Please check with each airline for more details.
Diamond Service Members
Member and 1st Guest 2nd, 3rd, and 4th Guests Number of required miles or points per person Registered Award Users Not accompanied by the member/Number of points required per person
Show your digital card or status card Not available Not available
Platinum Service Members
Member and 1st Guest 2nd, 3rd, and 4th Guests Number of required miles or points per person Registered Award Users Not accompanied by the member/Number of points required per person
  • Lounges designated by the operating airlines
Show your digital card or status card Not available Not available
Super Flyers Card Members
Primary Members, Registered Family Members
Member and 1st Guest 2nd, 3rd, and 4th Guests Number of required miles or points per person Registered Award Users Not accompanied by the member/Number of points required per person
  • Lounges designated by the operating airlines
Show your digital card or status card Not available Not available

Please be aware of Important Notices

  • Members with 2 premium status, such as Diamond Service Members who are also Super Flyers Card Members, may invite one guest for lounge entry. We thank you in advance for your understanding.
  • You may not use a lounge if in the case that the lounge is at full capacity. Please note that some airports do not have lounge facilities.
  • Availability of airport lounge use are subject to change without notice.
  • Children under two years of age will not be counted as guests for International flight lounges.

Concierge Service

Diamond Service Members: primary member only

ANA MILLION MILER: 2 million lifetime miles or more

About the Service

Concierge Service is available when boarding from Haneda Airport, New Chitose Airport, Itami Airport, Fukuoka Airport, Naha Airport on domestic flights or from Haneda Int'l Airport and Narita Int'l Airport on international flights. Our concierge staff stationed at the check in counter and lounges will ensure that you are comfortable as possible before your flight. Please feel free to ask us to make reservations for future trips or to make copies of business documents.

Available Locations

Japan Domestic Flights

When boarding ANA Group operated flights

Service is available at the ANA SUITE CHECK-IN counter.

Applicable airport

Haneda Airport (Domestic Terminal 2)

Available services at ANA SUITE LOUNGE.

Applicable airport

Haneda Airport (Domestic Terminal 2)
New Chitose Airport
Itami Airport (South Terminal)
Fukuoka Airport (Domestic Terminal)
Naha Airport (Domestic Terminal)

  • Detailed information based on each Japan Domestic Airport will be available on the Japan Site.

International Flights

When boarding ANA Group operated flights

Service is available at the ANA SUITE CHECK-IN counter.

Applicable airport

Narita Int'l Airport (International Terminal 1)

Available services at ANA SUITE LOUNGE.

Applicable airports

Haneda Int'l Airport (International Terminal)

Narita Int'l Airport (International Terminal 1)

ANA Upgrade Seat Awards

Diamond Service Members:primary member only
Platinum Service Members:primary member only
Bronze Service Members:primary member only
Super Flyers Card Members:primary member only

About the Service

Information

Between April 1, 2020 and March 31, 2021, it will also be possible to use your FY2020 Upgrade Points to upgrade to Premium Economy on international flights (ANA Group-operated flights).

Required Number of Upgrade Points

Upgrade Points can be used to upgrade to premium Class on domestic routes (ANA Group operated flights) and to upgrade to Business Class and First Class on international routes (ANA Group operated flights / United Airlines operated flights).

Terms of Use

Upgrade Points can be used by premium members and registered award users

Primary member

Upgrade Points may be used.

Registered Award Users

Guests not visiting the lounge at the same time as the primary member must be registered as Award Users in advance.
Registration can be completed on the Award User Registration page on the ANA website, or via the Premium Members Service Desk.
For lounge access for Japan domestic flights, registered award users must also be ANA Mileage Club members.

Japan Domestic Flights

When boarding ANA Group-operated flights

Upgrades are available for flight awards and other fares (excluding some) if a seat is available from two days prior to departure. Customers wishing to upgrade must have already reserved and purchased a ticket for an Economy Class seat on the relevant flight.
Furthermore, if a reservation contains several customers when the upgrade request is made, all those customers must be ANA Mileage Club Members and will be subject to the upgrade. It is not possible for only some customers within the reservation to upgrade.

Upgrade from Economy Class to Premium Class, 4 Upgrade Points each flight segment

International Flights

When boarding ANA Group operated flights

Eligible Booking Class
Available when boarding ANA Group operated flights.
Airline ticket must be purchased and ticketed to be able to use Upgrade Points. Apply for higher class of service on eligible booking class.

  • Upgrade awards for ineligible booking class and routes that are not displayed is not applicable. For details please see International timetable.
Required Number of Points
International Flight (Europe and North America)
U.K., France, Germany, Belgium, Austria, U.S.A., Canada and Mexico
International Flight (Resorts, Southeast Asia & South Asia)
Honolulu, Singapore, India, Indonesia, Thailand, Vietnam, Philippines, Malaysia, Myanmar, Cambodia
International Flight (East Asia & a part of Russia)
Mainland China, Hong Kong, South Korea, Taiwan, Vladivostok*1
International Flight (Oceania)
Australia
To upgrade from Economy Class to Business Class, 10 Upgrade Points are required
To upgrade from Business Class to First Class, 20 Upgrade Points are required
To upgrade from Economy Class to Business Class, 8 Upgrade Points are required
To upgrade from Business Class to First Class, 16 Upgrade Points are required
To upgrade from Economy Class to Business Class, 6 Upgrade Points are required
To upgrade from Economy Class to Business Class, 10 Upgrade Points are required
  • *1.Flights will be eligible from March 16, 2020.

Please be aware of Important Notices

  • There are limited number of seats available for Upgrade Points.
  • When boarding on a higher class of service after upgrade is used, flight miles will credited as the original ticketed booking class.
  • Upgrading or use of Upgrade Points cannot be used on board.
  • Upgrade Points cannot be used on Japan Domestic flights that does not have a premium seats.
  • (International flights) Economy class tickets cannot be upgraded to First Class.
  • (International flights) It may not be possible to make an additional reservation (double reservation) for air ticket(s) in the same class of service.
  • (International flights) Upgrade awards cannot be used on package tours and other applicable inclusive tour fares, or on ineligible booking classes.
  • (International flights) Class of service or seat upgrades cannot be used on award reservation tickets.
Exclusively for Diamond Service Members

Diamond Service Members: primary member only

When traveling on ANA international flights (ANA Group Operated flights and ANA flight number flights only) , ANA Diamond Service Members can upgrade by using double Upgrade Points* with ineligible booking class. This service will apply when higher class availability requirement is met on the departure date. (such as meal, seat, amenity etc) When your travel is originating from Japan, upgrade request can be made at regular amount of Upgrade Points required for reservation ticketed on H class.

  • Accompanying guests is not eligible to upgrade using this service of applying double Upgrade Points. Registered award users will not be eligible for this service.
  • This service is not available in reservation by awards.

How to apply

  • Please be sure to contact the Diamond Service Desk the day before boarding date to request for this service.(Requests cannot be made on the ANA website).
  • Upon checking in, please confirm upgrade service has been requested with the ANA staff at the airport counter on the day of departure.
When boarding United Airlines operated flights

Eligible Booking Class

Airline ticket must be purchased and ticketed to be able to use Upgrade Points. Apply for higher class of service on eligible booking class.

About Eligible Booking Class

Required Number of Points

Available used for 1 segment (one-way trip )
Upgrade Points can be used starting at 4 points for a one-way (1 segment).

Required Number of Points

Waitlisting

It is possible to be waitlisted if there are no seats available upon the time of the upgrade application.

Waitlisting

How to Use This Service

Japan Domestic Flights

Reservation Desk

ANA Website, Premium Member Service Desks

Reservation and payment with Upgrade Points must be completed at some point between 00:00 2 days before departure and 20 minutes before the departure time.

  • Upgrades cannot be made if the requisite number of points exceeds the amount remaining in your balance.
  • Cancellation and Upgrade Point refund requests can be made via the ANA website or the Premium Members Service Desk.
  • The requisite number of points will be deducted from your Upgrade Point balance at the same time your upgrade reservation is made.
Procedures for Premium Members at the Airport on the Departure Date

When using a self service check-in kiosk
Follow the step by step procedure to on the screen.

  • Certain tickets such as pre-arranged group discount tickets, international airline tickets, and tickets issued by other airlines, is required to check-in at the counter.

When a self service check-in kiosk cannot be used
Please go to the check-in counter and request seat upgrade with Upgrade Points.

When wait-listed for upgrade
At the check-in counter, please request to be wait-listed for seat upgrade.
You will be issued a ticket with a number after wait-list.

Procedures for Registered Award Users at the Airport on the Departure Date

On the departure date, go to the check-in counter and request seat upgrade using Upgrade Points. The self service check-in kiosk cannot process upgrades.

Information required at the check-in counter

  • Name of the person boarding the flight
  • Name of the Premium member
  • The Premium member's 10-digit ANA Mileage Club Membership Number
International Flights

When boarding ANA Group operated flights

Reservation Desk

You can apply from 355 days before your boarding day (not including the date of departure) until 24 hours before departure through the ANA website after logging in or contact the Premium member service desk*. However, when upgrade requirements are met at the airport (seats in a higher class, meals etc.), upgrade may be possible upon check-in counter on the day of departure.

  • If you reside outside of Japan, please contact the nearest ANA Mileage Club Service Center.
  • Reservation cannot be made if you do not have sufficient points.
  • Please go to the ANA Website or contact the Premium Members Service Desk for cancellations or for Upgrade Point refund.
  • After the reservation is confirmed, the Upgrade Points will be deducted from the member's account.

When upgrade is confirmed
Please follow the procedures using Online Check-in or the Self Service Check-in kiosk (for airports without machines, please go to the check-in counter).

When wait-listed for upgrade
Please use Online Check-in or the Self Service Check-in kiosk (for airports without machines, please go to the check-in counter). Seats may become available on the day of departure. Please confirm at the check-in counter. When seats are available on the day of boarding, check-in will be processed in the upgraded class.
If the upgrade is not available, check-in will be arranged based on the class of the purchased ticket.

When using on the day of departure.
Upgrades are possible when the required conditions for upgrades (seats in a higher class, meals, etc.) are met. Please inquire at the check-in counter on the day of departure.

  • We recommend making advance reservations due conditions may vary on the day of departure.
  • If you are connecting from a flight operated by another airline, please ask an ANA staff member at the airport counter of your first ANA flight.
  • The following departure tax differs according to boarding class. Upgrades using Upgrade Points are also subject to these duties. Please note that even if the ticket has been issued, tax based on boarding class must be paid at the airport. U.K. Air Passenger Duty: Applicable to passengers departing from any airport in the United Kingdom.French Air Passenger Solidarity Tax: Applicable to passengers departing from any airport in France.
When boarding United Airlines operated flights

Reservation Desk
Log in to ANA Website (PC), access the members-only functions (Star Alliance Upgrade Award Reservation) and apply.

Star Alliance Upgrade Award (Application & Ticketing)

Changing to Premium Economy

Diamond Service Members: primary member only

Platinum Service Members: primary member only

Super Flyers Card Members: primary member and registered family members

About the Service

Information

This service will end from flights departing from October 1, 2019.

Members may travel in the Premium Economy Class if seats are available upon check-in at no additional charge, even when travelling with a non-eligible fare.

How to Use This Service

Please inquire at the check-in counter with ANA Staff or during online check-in process if available.

  • Depending on reservation status, your choice may not be available.
  • Changing to Premium Economy after boarding will not be allowed.
  • Reservations made with a Code share flight number operated by ANA is also available.
  • Due to seat limitation to Premium Economy seats, upgrade during online check in may not be available. In this case please inquire at the check-in counter on the day of departure.

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