Guide for facilities in Bangkok Suvarnabhumi International Airport

Since the boarding gate check-in counters might be subject to change, please check at the airport to the day of departure.

Arrival

Arrival Terminal

  • Immigration
  • Baggage Claim
  • Customs
  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Passengers arriving at Suvamabhumi International Airport

On the 2nd floor of the arrival terminal, there are immigration booths and a priority immigration lane (FAST TRACK).  Only Business Class passengers are eligible to use the priority immigration lane. After passing through immigration, proceed to the baggage claim area and customs.  On the 2nd floor, you can also find the domestic transit counters for Thai Airways (TG) and Bangkok Airways (PG), immigration for domestic transfers, and an information counter.

Immigration

Please present your passport and entry card.

  • Make sure to complete filling out the Immigration Card in the cabin.There are separate immigration counters for residents and travelers, and travelers need to go to the counter which has the display "FOREIGN PASSPORT."

Customs

Customers with goods to declare must turn in their Customs Declaration forms at the customs.

  • Those who have nothing to declare should receive the clearance procedure at a green counter.Those who have something to declare need to receive the clearance procedure at a red counter. Only those who have something to declare need to turn in the Customs Declaration Form.

Fast Track immigration

Look for

FAST TRACK

Eligible
  • Business class
  • Disabled passengers
  • Senior passengers over 70
  • Pregnant mother
  • Passengers with infants
Remarks

Please show your boarding pass when using this service.

Departure

Departure terminal

  • Check-in
  • Security Check/Priority Lane
  • Immigration
  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Passengers departing from Suvamabhumi International Airport
  • Passengers flying business class

On the 4th floor of the departure terminal, there are ANA check-in and ticketing counters (L island).  After performing the check-in procedures, proceed to security or the priority security checkpoint (FAST TRACK) on the 5th floor. Only Business Class passengers are eligible to use the priority security checkpoint. Return to the 4th floor, pass through immigration, and then proceed to the boarding gate.  Passengers who wish to use a lounge should take an escalator to the 3rd floor.  On the 4th floor, you can also find an information counter and elevators.  On the 3rd floor, there are the Thai Royal Silk Lounges, Royal Orchid Lounges, and Miracle Lounges.  You can also find Transfer Counter EAST for ANA, Star Alliance, and Bangkok Airlines international transfers; Transfer Counter WEST-1 for ANA, Thai Airways, and other airlines' international transfers; and Transfer Counter WEST-2 for other airlines' international transfers.

Check-in

Please present your passport and boarding pass.

Security Check, Immigration

Since the security check is provided at the upper floor, please step on the escalator and pass through the Security Check.You will proceed to Immigration after completing the Security Check.

  • Please prepare the passport, appropriate half of the immigration card and boarding pass.

Fast Track security screening

Look for

FAST TRACK

Eligible
  • Business class
  • Disabled passengers
  • Senior passengers over 70
  • Pregnant mother
  • Passengers with infants
Remarks

Please show your boarding pass when using this service.

Transit

Transit from ANA to International Flights Operated by Other Airlines or Thailand Domestic Flights / Transit from Flights Operated by Other Airlines or Thailand Domestic Flights to ANA

  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Passengers connecting to an international flight from Bangkok
  • Passengers connecting from ANA international flight to domestic flights

Passengers connecting from ANA to an international flight with a different airline should proceed from the 2nd floor to the 3rd floor. On the 3rd floor there are security checkpoints, Transfer Counter EAST for ANA, Star Alliance, and Bangkok Airways international transfers; Transfer Counter WEST-1 for ANA, Thai Airways, and other airlines' international transfers; and Transfer Counter WEST-2 for international transfers with other airlines. On the 3rd floor, there are also the Thai Royal Silk Lounges, Royal Orchid Lounges, and Miracle Lounges. Passengers connecting from ANA to a domestic flight operated by Thai Airways or Bangkok Airways should proceed to the Thai Airways (TG) / Bangkok Airways (PG) Transit Counter (Domestic) on the 2nd floor and then pass through the exclusive immigration booth for transfers to domestic flights. All other passengers connecting to domestic flights should pass through immigration or the priority immigration lane (FAST TRACK), baggage claim, and customs.

  • Only Business Class passengers are eligible to use the priority immigration lane.

From ANA to International flights of other airlines

After arrival on the 2nd floor, please proceed to the 3rd floor and pass through the security check.
And please go to the gate for your transit flight after completing check-in at the transit counter for international flights.

For the transit to an airline which does not have a transit counter on the 3rd floor, please pick up your baggage after Immigration, go through Customs, and then check in again at the international flight check-in counter on the 4th floor.

From ANA to Thai domestic flights

  • For transit to Phuket (HKT), Chiang Mai (CNX), Krabi (KBV), Koh Samui (USM), Hat Yai (HDY) by Thai Airways (TG) (except for TG flight number operating by Thai Smile Airways (WE))
    After check-in at Bangkok Airways (PG) transit counter to Phuket (HKT), Chiang Mai (CNX), Krabi (KBV), Chiang Rai (CEI) and Samui (USM) by Bangkok Airways (PG), complete the immigration at transit inspection area for domestic flights and proceed to the boarding gate of connecting flights.
  • For transit to other domestic flights other than the above
    After Immigration, baggage collection and Customs, proceed to the boarding gate counter of domestic flights on the 4th floor.

Transit from other airline's international flights and Thai domestic flights to ANA

When you have not checked in to ANA flights at departing airports, please check in at ANA transfer counter (Transfer Counter EAST or WEST) on the 3rd floor and proceed to the ANA boarding gate.

  • Except for transfer from a part of airline companies