Guide for facilities in Hangzhou Xiaoshan International Airport

Since the boarding gate check-in counters might be subject to change, please check at the airport to the day of departure.

Arrival

Flights operated by ANA Group will arrive at International Terminal of Hangzhou Xiaoshan International Airport.

Arrival Terminal

  • Quarantine
  • Immigration
  • Baggage Claim
  • Customs
  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Passengers arriving at Hangzhou Xiaoshan International Airport

Arriving passengers should proceed to quarantine, immigration, the baggage claim area and then customs, which are all located on the 1st floor of Terminal A. On the 1st floor, there is also a currency exchange booth, escalators and elevators.

Quarantine, Immigration, Customs

Please present your passport and immigration card.

Customers with a connecting flight

After completing arrival procedures, please proceed to the 2nd Floor departure area to check-in for your connecting flight.

Departure

Flights operated by ANA Group will depart from International Terminal of Hangzhou Xiaoshan International Airport.

Departure terminal

  • Check-in
  • Quarantine
  • Customs
  • Immigration
  • Security Check/Fast track
  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Passengers departing from Hangzhou Xiaoshan International Airport

On the 2nd floor of Terminal A, there are ANA check-in and ticketing counters (B8 to B12). After check-in, departing passengers should proceed to quarantine, customs, immigration, and then security or the priority security lane. On the 2nd floor, there is also an information counter, a currency exchange booth, escalators from the 1st floor, a passageway to Terminal B (China domestic flights), and an elevator to the First Class Lounge on the 3rd floor.

Check-in

Please present your passport and boarding pass.

Fast Track security screening

Look for

First class lane

Eligible
  • Business class