Guide for facilities in Hong Kong International Airport

Since the boarding gate check-in counters might be subject to change, please check at the airport to the day of departure.

Arrival

Arrival Terminal

  • Immigration
  • Baggage Claim
  • Customs
  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Passengers arriving at Hong Kong International Airport

On the 5th floor of Terminal 1, there are immigration booths, the baggage claim area, and customs. Immigration can be reached from the arrival gates on foot, or by going to the 3rd floor and using the APM (Automated People Mover). Passengers using the APM should go down from Block W1 to the 3rd floor, take the APM, and then come back up to Block E1 on the 5th floor. On the 5th floor, there are also currency exchange booths, bus stops, taxi stands, a passageway to the train station, and the ferry transfer desk. If connecting to a ferry, go from Block E2 to the dedicated APM stop on the 1st floor to go to SkyPier, the ferry terminal.

Immigration

Please present your passport and entry card.
Your passport will be returned to you with a departure card.

Baggage Claim

To prevent wrong luggage from being picked up, an airport staff may ask you to check for the luggage tag information at the luggage claim area.

Customs

Please present your customer declaration form at the customs if you have something to declare.
Please go to the red counter if you have items to declare or to the green counter if you do not have any items to declare.

APM (shuttle)

On the third floor you will find unmanned shuttles called 'APM,' which are convenient for transportation between the Immigration Area and Gates 33 to 80.There are also moving walkways on the fifth and sixth floors.

Ferry transfer Service

Now you can use Ferry transfer Service and make the transit to Mainland China without having to go through immigration control and custom clearance in Hong Kong.
Passengers who wish to use ferries should not go through procedure of above 1 to 3 but go directly to "Ferry connecting counter."

Departure

Departure terminal

  • Check-in
  • Immigration
  • Security Check
  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Passengers departing from Hong Kong International Airport

Departing passengers should first go to the 7th floor of Terminal 1. This includes those arriving at the dedicated Airport Express stop for departing passengers on the 6th floor. On the 7th floor, there are ANA check-in and ticketing counters, immigration booths (South/North; South is closed after midnight), and security checkpoints. After going through immigration and security, proceed to the 6th floor. On the 7th floor, there are also currency exchange booths, an information counter, bus stops, taxi stands, the Royal Orchid Lounge, the Plaza Premium Lounge, and the United Club Loounge. After reaching the 6th floor, proceed to your boarding gate on foot, or by using the APM (Automated People Mover) on the 3rd floor. On the 6th floor, there are also currency exchange booths, information counters, and the SilverKris Lounge.

Check-in

Please present your passport and boarding pass.

Immigration

Please prepare the passport, the appropriate half of the immigration card and boarding pass.

Security Check

After Security Check, please go to the boarding gate.

Ferry transfer Service

Connecting to flights to Japan from the cities in Pearl River Delta without going through Immigration of Hong Kong is possible. For details, see Ferry transit service with the cities in Pearl River Delta.

About the Check-in Service at Airport Express Hong Kong Station and Kowloon Station

When going to Hong Kong Airport using the airport express from Hong Kong Station or Kowloon Station, check-in*1 and hand luggage check-in will be available at each station.

  • *1.Use of the service is subject to the train ticket including Hongkong airport.
Check-in counter operation hours

From 5:30 AM on the day of departure to 90 minutes before departure time of the flight.
(Check-in in is available for NH822 from 5:30 on the day before departure)