Guide for facilities in Shanghai Pudong International Airport

Since the boarding gate check-in counters might be subject to change, please check at the airport to the day of departure.

Arrival

Flights operated by ANA Group will arrive at Terminal 2 of Shanghai Pudong International Airport.

Arrival Terminal

  • Quarantine
  • Immigration
  • Baggage Claim
  • Customs
  • Passengers arriving at Pudong International Airport.

Take an escalator from level M of Terminal 2 (arrival terminal) down to the 2nd floor. On the 2nd floor, there is quarantine, immigration booths, the baggage claim area (turntables 20 to 31), and customs. Passengers connecting to international flights should proceed to the 3rd floor. On the 2nd floor, there are also domestic connecting flight counters and escalators down to the 1st floor.

Immigration

Please present your passport and Immigration Card.

Customs

Please present your Customer Declaration Form at the customs if you have something to declare.
Please go to the red counter if you have items to declare or to the green counter if you do not have any items to declare.

Departure

Flights operated by ANA Group will depart from Terminal 2 of Shanghai Pudong International Airport.

Departure terminal

  • Check-in
  • Immigration
  • Security Check/Fast track, Quarantine
  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Passengers departing from Pudong International Airport

On the 3rd floor of Terminal 2, there are ANA check-in and ticketing counters (D19 to D28) near Entrance 22. On the 3rd floor, there are also bus stops, taxi stands, an information counter, customs, immigration booths, security and a priority security lane. After passing through these, there is an escalator down to the bus gates D228 to D231 on the 1st floor and escalators up to the Air China No.71 Lounge and the China Eastern No.77 Lounge respectively.

Check-in

Please present your passport and boarding pass.

Fast Track security screening

Look for

F-Class/C-Class/VIP

Eligible
  • Business class
Remarks

Fast track service may be not available depending on time.

Transit

Passengers connecting to International flights

After completing arrival procedures, pick up your checked-in baggage at the baggage claim area and go out to the arrival lobby. Proceed to the check-in counter of your next flight on the International Departure Floor (3F).

Passengers connecting to Domestic flights

After completing arrival procedures, pick up your checked-in baggage at the baggage claim area and go out to the arrival lobby. Proceed to the check-in counter of your next flight on the International Departure Floor (3F).