Guide for facilities in San Francisco International Airport

Since the boarding gate check-in counters might be subject to change, please check at the airport to the day of departure.

Arrival

Arrival Terminal

  • Immigration
  • Baggage Claim
  • Customs
  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Passengers arriving at San Francisco International Airport

On the 2nd floor of International Terminal G, there is quarantine, immigration, the baggage claim area, customs and the baggage pick up counter for oversize baggage.

Immigration

Please present your passport, Immigration Card, and Customs Declaration Form.

  • You are requested to submit the Customs Declaration Form even if you have nothing to declare.Only one customs declaration form is required per family.
  • Submitting the paper form I-94W (Immigration Card) for authorized travelers from nations participating in the Visa Waiver Program (VWP), with an approved Electronic System for Travel Authorization (ESTA), has been eliminated.

Customs

Carry-on luggage inspection

Notice

Passengers who plan to travel to the United States must obtain pre-travel authorization though ESTA by themselves before departure.See "Electronic System for Travel Authorization."

Departure

Departure terminal

  • Check-in
  • Security Check/Fast track
  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Passengers departing from San Francisco International Airport

On the 3rd floor of International Terminal G, there are ANA check-in and ticketing counters. ANA counters are located in Zone 5. After completing check-in, proceed to security or the priority security lane. After passing through security, there is a United Polaris Lounge close to the boarding gates.

Fast Track security screening

Look for

Premier Access

Eligible
  • First class
  • Business class
  • Diamond service members
  • Platinum service members
  • Super Flyers members
  • Star Alliance Gold members

Transit

  • Passengers connecting to an International flight on United Airlines
  • Passengers connecting to a domestic flight on United Airlines
  • Passengers connecting to a domestic flight on another airline
  • Customers who transit from ANA to Other Airline companies

After passing through immigration, the baggage claim area and customs on the 2nd floor of International Terminal G, passengers connecting to a US domestic flight operated by United Airlines should drop off their baggage at the baggage counter for connecting flights and proceed to the check-in counter for United Airlines domestic flights in Terminal 3. Passengers connecting to international flights should proceed on foot toward the gates. Passengers connecting to US domestic flights operated by other airlines should proceed on foot toward Terminal 1. Domestic Terminals 1, 2, and 3, the International Terminal, Garage G and Garage A are connected by the free inter-terminal shuttle (AirTrain).

Customers who transit from ANA to United Airlines

After completing the arrival procedure, go to the dedicated exit for connecting flights (please be careful that the special exit is located at the opposite side of the exit for non-connecting passengers), then proceed to Terminal 3.

Customers who transit from United Airlines to ANA

Please come to the ANA departure flight gate from the dedicated passage for connecting passengers that links Terminal 3 (around gate 75) and Terminal G (around gate 92). If you have not finished with check-in, the ANA staff at the boarding gate will take care.

Customers who transit from another airline to ANA

Please use the free Air Train or walk to the ANA check-in counter at International Terminal G.