Reservations/Service Information email [International Flights]

We support your travel by sending you emails in a timely manner between the time you make the reservation and arrival.

NOTE
  • There are reports that incorrect flight information such as time and flight number is indicated on Gmail.
    For correct information, please click the URL in your email and confirm your "Review Reservation Details" display.
  • As of March 27, 2019, notifications for flight delays and cancellations are also available via SMS (Short Message Service).

Please be sure to register a mail address when making a reservation to ensure receipt of the latest flight information.
It is recommended that you register an email address which you can check while on the move.

Email Notifications

Addressed to Main Contact person

Information provided

Emails are sent with information primarily regarding reservations (including changes/cancellation) and purchases. *1

Email will be sent to

Address registered as the Main Contact's email address (1 address can be registered per reservation)

Other

When a purchase is made using the Japan site, a receipt is also attached to the email.

Addressed to passenger

Information provided

Emails are sent with information primarily regarding check-in and flight information. *1

Email will be sent to

Address registered as the passenger email address for your e-Ticket and boarding/flight status notifications (1 email address can be registered per passenger)

Example emails:

  • Email with e-Ticket itinerary/receipt attached
  • Check-in notification (24 hours prior to departure) *2
  • Notification of flight delay/cancellation (day before/day of departure) *2

Addressed to the person dropping you off or picking you up

Information provided

emails are sent to a person other than the passenger(s) with arrival/departure information of ANA operated international flights. *2

Email will be sent to

Address(es) registered to receive departure/arrival email notifications after tickets have been issued (two email addresses can be registered per passenger)

When emails are sent

  • Upon departure
  • 2 hours prior to arrival (for flights with flight time of 5 hours or longer)
  • Upon arrival

Addressed to passengers requesting upgrade

Information provided

Emails are sent with information regarding a reservation for which upgrade is requested (including changes/cancellation). *2

Email will be sent to

Address registered at the time of upgrade request. (1 email address can be registered per reservation.)

SMS Notifications

For those wishing to receive SMS messages

Information provided

You will receive SMS messages regarding delays or cancellations (on the day prior to departure and the departure date itself).*2

Where messages will be sent to

Number registered for SMS messages about flight status (on the day prior to departure and the departure date itself)

  • *1Information regarding aircraft changes and seat changes resulting therefrom is only provided for ANA-operated international flights.
  • *2Not available for Japan domestic flights, flights with other carriers, and codeshare flights operated by other airlines.

Note

Your security software and email client may cause emails from ANA to be automatically placed in the junk email or trash folders, or even deleted. Please set your email system to receive emails from ana.co.jp and amadeus.com*3 in advance.

  • *3Check-in notification emails only

We will inform you immediately via e-mail if any schedule changes on your flights.
If you hold a flight reservation, please be sure to register your e-mail address.