Temporarily Suspend Service on Select Routes Due to the Coronavirus

As of February 13, 2020

Thank you very much for your continued and loyal support of ANA.

In light of reduced passenger demand due to the spread of the new-type coronavirus, we have decided additionally to temporarily suspend, reduce the number of flights, or downsize aircraft for the following international routes.

International Services: Temporary Suspensions / Reductions / Aircraft Downsizing

  • The symbol "=" indicates the locations between which the route is operated.
Routes to/from Tokyo (Narita)
Sector Flight No. Date Response
Tokyo(Narita)  =  Wuhan NH937/NH938 January 23 - March 28 Suspended *1
Tokyo(Narita) = Beijing NH955/NH956 February 10 - March 28 Suspended *1
Tokyo(Narita) = Shanghai(Pudong) NH919/NH920 February 10 - March 28 Downsized
Tokyo(Narita) = Shanghai(Pudong) NH959/NH960 February 10 - March 28 Downsized
Tokyo(Narita) = Shanghai(Pudong) NH921/NH922 February 10 - March 28 Suspended *1
Tokyo(Narita) = Qingdao NH927/NH928 February 10 - February 19 Downsized
Tokyo(Narita) = Qingdao NH927/NH928 February 20 - March 28 Downsized / Reduction (from 7 flights to 4flights per week) *2
TOKYO, Feb. 13, 2020
Tokyo(Narita) = Dalian NH903/NH904 February 10 - February 19 Downsized
Tokyo(Narita) = Dalian NH903/NH904 February 20 - March 28 Downsized / Reduction (from 7 flights to 4flights per week) *2
TOKYO, Feb. 13, 2020
Tokyo(Narita) = Hangzhou NH929/NH930 February 10 - March 28 Suspended
Tokyo(Narita) = Xiamen NH935/NH936 February 10 - March 28 Reduction (from 7 flights to 4flights per week) *2
Tokyo(Narita) = Shenyang NH925/NH926 February 10 - March 28 Suspended *1
Tokyo(Narita) = Chengdu NH947/NH948 February 10 - February 17 Suspended *1
Tokyo(Narita) = Chengdu NH943,NH947/NH948 February 18 - March 28 Suspended *1
Tokyo(Narita) = Guangzhou NH933/NH934 February 10 - March 28 Suspended *1
Routes to/from Tokyo (Haneda)
Sector Flight No. Date Response
Tokyo(Haneda) = Beijing  NH963/NH964 February 10 - March 28 Suspended *1
Tokyo(Haneda) = Shanghai(Pudong) NH971/NH972 February 10 - March 28 Suspended *1
Tokyo(Haneda) = Shanghai(Hongqiao) NH969/NH970 February 20 - March 28 Suspended
It will operate on Feb. 29.
TOKYO, Feb. 13, 2020
Routes to/from Osaka (Kansai)
Sector Flight No. Date Response
Osaka(Kansai) = Shanghai(Pudong) NH973/NH974 February 17 - March 28 Downsized
Osaka(Kansai) = Shanghai(Pudong) NH975/NH976 February 10 - March 28 Suspended
Osaka(Kansai) = Beijing NH979/NH980 February 20 - March 28 Reduced
It will operate on Tue., Thur., and Sat.
TOKYO, Feb. 13, 2020
Osaka(Kansai) = Qingdao NH977/NH978 February 10 - March 28 Suspended
Osaka(Kansai) = Dalian NH945/NH946 February 10 - March 28 Suspended
Osaka(Kansai) = Hong Kong NH873/NH874 February 17 - March 28 Suspended
  • *1.Return flights bound for Japan will be subject to this policy from the following date.
  • *2.Tue.Thu.Sat.Sun. will operate.

Flight Transfers

ANA is emailing or calling the affected customers individually.
Due to the large volume of inquiries we are handling at present, it may be difficult to connect you to a telephone or chat operator. We sincerely apologize for any inconvenience this may cause.
Please note that customers who purchased flight tickets through a travel agency or airline other than ANA should contact the relevant travel agency or airline.

Methods of how to refund or change boarding dates

If you would like a refund or change the boarding date, please contact the ANA International Reservation and Information Center.
However, if your ticket was issued by a travel agency, please contact the travel agency where your ticket was purchased.
Refunds are available within 1 year and 30 days from the date of travel (Issue date, if prior to travel).

Customers Residing in the U.S.
Please contact the ANA International Reservation and Customer Service Center.

February 13, 2020
All Nippon Airways Co., Ltd.