Comprehensive Quarantine Travel Service for Passengers Arriving in Japan

As an initiative to prevent the spread of COVID-19 and in addition to measures such as hygiene management and airline ticket refunds, the ANA Group is providing secure and convenient services for customers who plan to stay abroad for an extended period of time before traveling to Japan. For those traveling to Japan who may have difficulty making hotel arrangements and are restricted from using public transportation, we are happy to introduce our customers to hotels, rental cars, car services, limousine buses, etc.


  • Information about Termination of ANA Global Services
  • New service starts from June 7
    As for the Airport Limousine Taxi Service, you will also be able to reserve from a designated place (such as your home) to Haneda / Narita Airport when returning to overseas after returning to Japan. Please try our new service.


For customers who wish to stay at a hotel


  • At ANA WORLD HOTEL, you can only make regular hotel reservations.

Transportation after Arrival (Due to restrictions on the use of public transportation)

Car Services

Car service for returnees (Haneda Airport/Narita Airport)

A dedicated private vehicle, which has undergone COVID-19 measures, will pick you up at the arrival lobby and drive you to a designated place such as your home in a safe and secure manner.

Click here for details on the car service for returnees

  • Earn miles when making your reservation, traveling in the car, and making your payment.
  • Use an ANA Card for payment to earn extra miles.

Limousine bus

Dedicated chartered bus for cross-border customers

"Dedicated chartered bus for cross-border customers" to hotels are running from Narita airport and Haneda airport.
For terms and conditions, details of destination hotels, please see the following link for further information.

Click here for Airport Limousine Bus website

Information about PCR Tests for International Travel from or to Japan

Get information on medical facilities offering PCR tests for customers traveling internationally from or to Japan.

Peace of Mind for your trip

ANA Care Promise

As the spread of COVID-19 continues, ANA is taking various measures to ensure the safety and security of its customers and employees, including travel preparations for customers and airport and in-flight measures.

Click here for details on the ANA Care Promise