Check-in, Travel notice

The following information is provided for your pleasant journey. Please read it prior to departure.

Documentation, Baggage and Other Important Information

Passport

  • You will be required to show your passport at check-in.
  • Some countries require that your passport remains valid for a certain duration. Please check the expiration date of your passport yourself.
  • The passport is your main identification while traveling abroad. Write down your passport number and date of issuance and store the information in a safe place away from your passport.
  • Based on your nationality, age and itinerary, some countries/regions will require transit/travel visas and/or a consent form. It is your responsibility to ensure that you have all the necessary travel documents to enter and/or transit the countries on your itinerary.

Enjoy a Comfortable Flight

Prior to departure, please check the in-cabin environment which is different from that on the ground and how to make yourself comfortable while on board.

Safety Inspections at the Airport/In-Flight

Airport safety inspections are currently being strengthened based on instructions from the Ministry of Land, Infrastructure and Transport and the United States FAA (Federal Aviation Administration). Air safety is the number one priority at the ANA Group, and we appreciate your understanding during the safety checks that you may encounter on international ANA and Air Japan flights.

Collecting Advance Passenger Information (A.P.I.)

For passengers flying to Japan, South Korea, Mainland China (excluding Hong Kong), Taiwan, India, the United States, the United Kingdom, or Canada, carriers are required by the applicable government to collect the information called ADVANCE PASSENGER INFORMATION (A.P.I.).

Insurance

Purchasing travel insurance protects you against unforeseen events and therefore eliminates any worry. You can enjoy greater peace of mind by purchasing your insurance in advance. If purchased in advance, your insurance will also cover accidents which may occur on your journey to the airport.

Boarding and Connections

Tickets

A valid ticket is required at check-in.
For further information about tickets, please see Tickets/EMDs.

Check-in

Check-in at the Airport

Place for Check-in

ANA airport counter

  • Please check the Check-in counter operating time for each airport counter.
  • For code-share flights operated by partner airlines, please check-in at the operating carrier's counter.

What to Bring

  • Passport
  • e-Ticket
  • Visa required to enter the country of destination

Deadline for Check-in Time

When checking-in for international flights at the airport, please complete your check-in at least 60 minutes prior to departure.

  • Check-in deadlines and counters may vary for code-share flights depending on the carrier. For details, please contact the operating carrier directly.
  • For through check-in (where you check-in for Japan domestic flights connecting to an international flight), please complete your check-in at least 30 minutes before your Japan domestic flight departure.

This is the timeline until boarding. Please complete check-in by 60 minutes before departure. Please come to the gate by 30 minutes before departure. You may not be ale to board after 10 minutes before departure. Departure time is the time the aircraft moves away from the gate.

Please arrive at the airport as early as possible.
Thank you for your cooperation for an "on-time" departure.

Information for fully booked economy class

When Economy class on ANA Group operated flights is fully booked on the day of departure, ANA may ask for volunteers among passengers booked and holding tickets on ANA Economy class fares (includes ANA International Flight Awards) to board on Business class for an additional payment of the following Upgrade Surcharge. Please note that miles will be accrued based on the ticket class.

  • The symbol "-" indicates the destination.
  • Japan - North America (including Hawaii and Canada), and Europe: JPY 50,000
  • Japan - Thailand, India, Vietnam, Myanmar, Singapore, Indonesia, Malaysia and Cambodia: JPY 30,000
  • Japan - Australia: JPY 50,000
  • Japan - Taiwan, Korea, Philippines and Russia (Vladivostok): JPY 15,000
  • Japan - Mainland China (including Hong Kong): JPY 25,000
  • North America (including Hawaii, but excluding Canada) - Japan: USD 450
  • North America (Canada) - Japan: CAD 520
  • The United Kingdom - Japan: GBP 290
  • France, Germany, Belgium and Austria - Japan: EUR 370
  • Thailand - Japan: THB 10,000
  • India - Japan: INR 18,000
  • Myanmar and Cambodia - Japan: USD 270
  • Vietnam - Japan: VND 6,220,000
  • Indonesia - Japan: IDR 3,260,000
  • Singapore - Japan: SGD 410
  • Malaysia - Japan: MYR 1,000
  • Australia - Japan: AUD 540
  • Taiwan - Japan: TWD 4,700
  • Korea - Japan: KRW 180,000
  • Philippines - Japan: PHP 6,600
  • Mainland China (excluding Hong Kong) - Japan: CNY 1,700
  • Hong Kong - Japan: HKD 2,000
  • Russia (Vladivostok) - Japan: RUB 8,800
Information on U.K. Air Passenger Duty/French Air Passenger Solidarity Tax

The amount of the following duty and tax differ according to each boarding class. Upgrade Surcharge are subject for payment.Please note that the balance of the duty based on boarding class will be collected at the airport.

  • U.K. Air Passenger Duty: Passengers departing from any airport in the United Kingdom are subject to this.
  • French Air Passenger Solidarity Tax: Passengers departing from any airport in France are subject to this.

Regarding Online Check-in and Self-Service Check-in Machines

Check in online or use our self-service check-in machines to reduce the time spent on boarding procedures at the airport.

Online Check-in

Once you have made a reservation and purchased your ticket, a check-in notification email will be sent 24 hours prior to the departure time of your international flight (local time) if you register the required information in advance.

Self-Service Check-in Machines

The self-service check-in machines next to the ANA airport counters can be used to complete boarding procedures.

Before going to the airport

When you register your passport information, email address (for check-in notification), advance seat reservation request*1, immigration information for the U.S. (when travelling on a U.S. route), and other pieces of requisite information by 24 hours prior to departure of your ANA-operated flight (local time), you will be sent a check-in notification email.
You can then obtain your boarding pass by either printing it out or downloading it to your mobile device.

At the airport on day of departure

If you have any baggage to check in, please go to a baggage counter*2 to do so at least 60 minutes prior to the departure time of your international flight.
After checking in your baggage, pass through security and be sure to go through the boarding gate at least 30 minutes prior to the departure time of your international flight.
If you do not have any baggage to check in*3, proceed straight through security and be sure to go through the boarding gate at least 30 minutes prior to the departure time of your international flight.

  • *1.You will need to specify by 48 hours prior to the international departure.
  • *2.Depending on the departure airport, you will check the baggage at the check-in counter.
  • *3.Depending on the departure airport, you will need to complete procedures at the baggage drop counter. For details, click Airport Procedures.

Through Check-in

Through check-in allows you to proceed with boarding and carry baggage all the way to your final destination at the departure airport for itineraries with connecting flights. Through check-in is available when the following conditions are met.

  1. The minimum connecting time is ensured.
  2. The reservation for the connecting flight is confirmed.
  3. The operating carrier for the connecting flight is a partner airline for through check-in.
  • Please note that issuing boarding passes for connecting flights may not be available due to limitations of the partner airlines' system or connecting airport.Through check-in service may not be available at some airports.

Through Check-in from an ANA Japan Domestic Flight to an ANA International Flight

At all Japan domestic airports (except Kitakyushu and Iki airport), you can proceed with through check-in to an ANA International flight and your baggage will be carried to the destination.
Please complete your check-in 30 minutes prior to departure.

  • If the arrival airport of the Japan domestic flight sectors differs from that of the departure airport of the international flight (ex. Haneda-Narita or Itami-Kansai), baggage check-in is required at the departure airport of the international flight.
  • Baggage can be checked in only when it is a same day connection. (Through baggage service is available only at Haneda Airport for the night flights departing at between 0:00 and 3:00, on the next calendar day.)
  • Online Check-in is also available for passengers connecting from a Japan domestic flight to an international flight operated by an ANA Group carrier.

When checking-in at the airport

To complete through check-in for an international flight at an airport in Japan, please use a self-service check-in machine*1 or visit the international connection counter*2. (Please note that the SKiP Service for Japan domestic flights is not available in this case.)

  • *1.Please check the information about connecting from a Japan domestic flight to an international flight to see if the self-service check-in machines are available at the relevant airport.
  • *2.At the airports in Sapporo (New Chitose), Nagoya (Chubu), Osaka (Itami), Fukuoka, and Okinawa (Naha), please use the international connection counter.
International Connection Counter Number by Airport

Sapporo

(New Chitose)

Nagoya

(Chubu)

Osaka

(Itami)

Fukuoka

Okinawa

(Naha)

6 K1

South Terminal

11

Domestic Terminal 1F

5

3
 

When checked-in online

Check-in at the airport is not necessary for passengers who have used Online Check-in and completed the check-in procedure for the international flight.
You want to check your baggage, please go directly to the "baggage counter" at the airports. However, if you will be using the airport in Sapporo (New Chitose), Nagoya (Chubu), Osaka (Itami), Fukuoka, or Okinawa (Naha), please go to the specified baggage counter*1.

Signage at counter

Baggage drop-off counter numbers at airports

Sapporo

(New Chitose)

Nagoya

(Chubu)

Osaka

(Itami)

Fukuoka

Okinawa

(Naha)

6 K1

South Terminal

11

Domestic Terminal 1F

7

3
  • *1.Baggage check-in is available at a baggage drop-off counter when these airport counters are closed.

Through Check-in to an ANA Domestic Flight

At the International flight departure airport in the applicable country, you can check-in for the ANA Japan domestic sector to which you will be connecting from an international flight operated by an ANA Group carrier.
For customs, you will need to collect your baggage at the international flight arrival airport and check in the baggage again.

  • Baggage can be checked in only when it is a same day connection.

Through Check-in to a Partner Airline's Flight

Partner Airlines Offering Through Check-in

  • Availability on code share flights is determined by the operating carrier.

Air Canada (AC)/ Air France (AF)/ Air India (AI)/ Alaska Airlines (AS)/ Avianca (AV)/ Alitalia Airlines (AZ)/ Aegean Airlines (A3)/ Copa Airlines (CM)/ CATHAY PACIFIC (CX)/ Delta Airlines (DL)/ Air Dolomiti (EN)/ Ethiopian Airlines (ET)/ Eurowings (EW)/ Ethihad Airways (EY)/ Garuda Indonesia (GA)/ Hawaiian Airlines (HA)/ Juneyao Airlines (HO)/ TAM Airlines (JJ)/ LATAM Airlines (LA)/ LACSA Airlines (LR)/ Swiss International Air Lines (LX)/ Malaysia Airlines (MH)/ Egypt Air (MS)/ Air New Zealand (NZ)/ Malindo Air (OD)/ Austrian Airlines (OS)/ Croatia Airlines (OU)/ Phillippine Airlines (PR)/ TAM Mercosur (PZ)/ Scandinavian Airlines (SK)/ Brussels Airlines (SN)/ Singapore Airlines (SQ)/ Taca International Airlines (TA)/ THAI Airways (TG)/ United Airlines (UA)/ Vistara Airlines (UK)/ Virgin Australia (VA)/ Virgin Atlantic (VS)/ Interjet (4O)/ Germanwings (4U)

Available with restrictions

  • Please note that issuance of boarding passes for connecting flights may not be available or baggage may not be checked due to limitations of the partner airlines' system or connecting airport. Through check-in service may not be available at some airports.

EVA Air (BR)/ Air China (CA)/ Hong Kong Dragon Airlines (KA)/ Lufthansa (LH)/ LOT Polish Airlines (LO)/ Asiana Airlines (OZ)/ Bangkok Airways (PG)/ South African Airways (SA)/ Turkish Airlines (TK)/ TAP Portugal (TP)/ Vietnam Airlines (VN)/ Shenzhen Airlines (ZH)

Through check-in is offered when connecting from ANA international flight to partner airline's flight on the same day. You will receive a boarding pass for the partner airline's flight at the ANA counter and your baggage will be carried to the destination.

When making a connection through the U.S. or other cities, you may be required to pick up and check in your baggage again.
(However, you may not be required to pick up your baggage and check in again in Houston.)
Please note that you may be required to check in your checked baggage again even when boarding a connection flight at an airport outside the U.S. This will differ by airport, so please confirm when checking in your baggage.

Through check-in and through baggage is unavailable for passengers with a layover time exceeding 12 hours from ANA flight to United Airlines' flight. Please accept baggage at transit airport and check in again to your destination.

Through Check-in to an ANA International Flight

For passengers flying from ANA operating international flights to ANA operating international flights on the same day, you can check-in through to the destination as well as your baggage.

  • Through check-in service may not be offered at some airports.

Connections

When making a connection, the Minimum Connecting Time must be met.
If you need to find out the minimum connecting time at other airports, please contact ANA by phone.
For information on departure, arrival and connections at various airports, please refer to the "Airport guide (International Flights)".

When making a connection, the Minimum Connecting Time must be met.
If you need to find out the minimum connecting time at other airports, please contact ANA by phone.
For information on departure, arrival and connections at various airports, please refer to the "Airport guide (International Flights)".

Minimum Connecting Time for ANA Flights

Please use the following as a guideline to have ample time when you make the connection.

Minimum connecting time at Japan Domestic airports(limited to connections for flights both operated by ANA Group)

At Narita Airport
From domestic to international flights
From international to domestic flights From international to international flights
45 minutes or more 75 minutes or more 45 minutes or more
At Haneda Airport
From domestic to international flights
From international to domestic flights From international to international flights
  • Connecting to Terminal 2
    55 minutes or more

  • Connecting to Terminal 3
    70 minutes or more
  • Connecting to Terminal 2 and Terminal 3
    80 minutes or more
  • Connecting to Terminal 2 and Terminal 3
    75 minutes or more
At Kansai Airport
From domestic to international flights
From international to domestic flights From international to international flights
55 minutes or more 60 minutes or more 55 minutes or more
At Nagoya (Chubu) Airport
From domestic to international flights
From international to domestic flights From international to international flights
60 minutes or more 60 minutes or more 60 minutes or more
Between Haneda to Narita
From domestic to international flights
From international to domestic flights From international to international flights
180 minutes or more 180 minutes or more 210 minutes or more
Between Itami to Kansai
From domestic to international flights
From international to domestic flights From international to international flights
180 minutes or more 180 minutes or more N/A
Between Kobe to Kansai
From domestic to international flights
From international to domestic flights From international to international flights
230 minutes or more 210 minutes or more N/A
  • The minimum connecting times for moving between Haneda and Narita / Itami and Kansai / Kobe and Kansai include the time required for traveling via ground transportation.

Minimum connecting time at airports overseas

The minimum connection time differs by the connecting airport and airline.
As the minimum connection time required needs to be adjusted for departure/arrival terminal, or counter number and/or airport facility changes, please contact ANA by phone.

The minimum connection time differs by the connecting airport and airline.
As the minimum connection time required needs to be adjusted for departure/arrival terminal, or counter number and/or airport facility changes, please contact ANA by phone.