TOKYO June 23, 2011 - ANA was judged as having the World’s Best Airport Services at the 2011 World Airline Awards, run by Skytrax. At the award ceremony, held yesterday [June 22] at the Paris Airshow, ANA was also awarded the Staff Service Excellence Award in the Asia category, recognizing the high quality of service provided by its cabin and airport staff. This double achievement marks the first time ANA has received one of the Skytrax World Airline Awards and is recognition of each individual member of staff's commitment to maintaining the very highest standards, all the time focusing on the "spirit of Japanese customer service". Skytrax, established in 1989 and based in London, is an airline industry consulting and rating company. The annual awards are based on independently run customer surveys, including on-line questionnaires, covering more than 200 airlines. More information on Skytrax and the World Airline Awards can be found at: http://www.airlinequality.com ANA Group will continue working hard to exceed passengers' expectations and deliver an outstanding in-flight experience, helping to achieve the goal of becoming Asia’s number one airline. 
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