ANA awarded “World’s Best Airport Services” and
“Best Airline Staff in Asia” at the SKYTRAX World Airline Awards

ANA receives SKYTRAX commendation for 5th Consecutive Year

  PARIS, June 16, 2015 - ANA has been selected as the leading airline in two categories at the 2015 World Airline Awards run by SKYTRAX. The awards for “World’s Best Airport Services” and “Best Airline Staff in Asia” were presented at a ceremony during the Paris Air Show today.

  These awards recognize ANA’s on-going commitment to providing exceptional levels of customer service and a superior air travel experience, prioritizing passenger comfort, convenience and safety. The World Airline Awards are determined by the results of an online survey completed by passengers worldwide. This is the fourth time ANA has received the “World’s Best Airport Services” award and the third consecutive year it has won in this category. It is the second time ANA has been awarded the “Best Airline Staff in Asia” award, following a first award in 2011.

  The “World’s Best Airport Services” award is presented to the airline which receives the highest level of customer satisfaction across a full range of airport services. It recognizes the high quality of service provided by ANA staff across its 36 airports worldwide. ANA endeavors to provide personalized customer service, tailoring its approach to individual customer needs at all stages of the airport experience, including the check-in counter, lounges and at the boarding gate.

  In the “Best Airlines Staff in Asia” award, SKYTRAX recognized the coordinated efforts of ANA airport staff and cabin crew to continually improve service quality. SKYTRAX commended ANA for exceeding all other airlines headquartered in Asia to provide the best customer service both on the ground and in the air.

  Mr. Osamu Shinobe, President and CEO of ANA, commented on the awards:
  “ANA is committed to becoming the world’s leading airline and providing all passengers with a superior air travel experience. We are focused on providing a personalized, high-quality service which ensures the comfort and safety of all our customers. I am delighted to receive these awards on behalf of ANA’s staff and crew. I would like to thank all our staff for their hard work and dedication which enables us to provide an exceptional level of service in every airport and on every ANA flight, and I would like to thank all our customers for voting for us and for choosing to fly ANA.”

SKYTRAX, established in 1989 and based in London, is an airline industry consulting and rating company. The annual awards are based on independently-run customer surveys, including on-line questionnaires, covering more than 300 airlines. In addition to the World Airline Awards, SKYTRAX also compiles an Airline Star Ranking, which ranks airlines on a scale of one to five. ANA's current rating is the maximum five stars.
ANA’s past record of awards from SKYTRAX is as follows:
2011: World’s Best Airport Services, Staff Service Excellence, Asia
2012: Best Transpacific Airline
2013: World’s Best Airport Services, Best Cabin Cleanliness
2014: World’s Best Airport Services, Best Transpacific Airline

Contact:    Ryosei Nomura and Maho Ito, ANA Corporate Communications
  TEL +81-3-6735-1111

About ANA
All Nippon Airways (ANA) is the 13th largest airline in the world by revenues (2013) and the largest airline in Japan by revenues and passenger numbers. Founded in 1952, ANA flies today on 72 international routes and 117 domestic routes with a fleet of about 240 aircraft. ANA Group has 33,000 employees. In 2014, it carried 47 million passengers and generated revenues of 1.7 trillion Japanese yen. ANA has been a member of Star Alliance since 1999 and has joint-ventures with United Airlines on trans-Pacific and Asia routes and with Lufthansa, Swiss International Airlines and Austrian Airlines on Japan-Europe routes. Its Frequent Flyer Program, ANA Mileage Club, has more than 26 million members. ANA was voted Airline of the Year for 2013 by Air Transport World Magazine, and in 2015 was awarded five stars for the third consecutive year by the world's leading Airline and Airport review site, SKYTRAX. ANA is the launch customer and biggest operator of the Boeing 787 Dreamliner.



ANA awarded “World’s Best Airport Services” and “Best Airline Staff in Asia” at the SKYTRAX World Airline Awards