Information Regarding Flight Operations

In light of reduced passenger demand due to the spread of COVID-19, we have suspended service, reduced the number of flights, or changed the flight schedule for certain domestic routes in Japan. With all passengers’ comfort and health for each other in mind, we ask our customers to wear a mask or facial covering as essential gear when traveling through airports and on board the planes. Exceptions will be made for infants and those who are physically unable to wear masks.
Passengers who are not wearing facial covering and also passengers showing symptoms of sickness such as fever and cough may be refused to board.

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  Suspensions and Changes on Select Routes
  (Updated October 12, 2020)
• 
  Boarding-Related Requests
  (Updated May 20, 2020)

We apologize for any inconvenience this may cause to our customers, and we kindly ask for your understanding in this matter.

The Japanese government is making additional efforts to bolster border security measures against the spread of COVID-19, and various other countries are strengthening their own measures against the virus as well. Following this situation, we have decided to make changes to our plans for some of our international operations.
With all passengers’ comfort and health for each other in mind, we ask our customers to wear a mask or facial covering as essential gear when traveling through airports and in-flight the planes. Exceptions will be made for infants and those who are physically unable to wear masks.
Passengers who are not wearing facial covering and passengers showing symptoms of sickness such as fever and cough may be refused to board.
For details on the status of specific destinations, please kindly check our website for any updates, and make necessary arrangements in advance.

• 
  Suspensions and Changes on Select Routes
  (Updated October 9, 2020)
• 
  Special measures regarding reservation changes and refunds of tickets
  (Updated September 16, 2020)
• 
  Restrictions and Measures Upon Entry into Japan
  (Updated October 6, 2020)
• 
  Entry into Regions Outside of Japan
  (Updated October 8, 2020)
• 
  Boarding-Related Requests
  (Updated May 20, 2020)

For refunds on international air tickets, requests can be made up to 1 year and 30 days from the travel start date (or issuance date if it is prior to travel.)

Due to the spread of the COVID-19, international flights to/from Haneda Airport will operate at Terminal 3 for the time being.
Updates regarding the operation of international flights at Terminal 2 will be posted on our website.

Find out information about the procedures the ANA Mileage Club is undertaking in response to the spread of COVID-19.

• 
  ANA Mileage Club's Handling
  (Updated June 1, 2020)

Find out information about the current handling of ANA’s services, including those at the airport and on board the aircraft. Also, please refer here for measures taken by Star Alliance and its members.

• 
  Airport Handling
  (Updated July 31, 2020)
• 
  On-Board Handling
  (Updated October 9, 2020)
• 
  About Lounge Services
  (Updated September 24, 2020)
• 
  About Star Alliance Commitments on Health and Hygiene Safety
• 
  About Star Alliance Travel Information Hub
• 
  Measures Taken by Lufthansa Group

Due to the spread of COVID-19, we have suspended services or reduced the number of flights on many of our routes, and our customer service centers (phone, email and online chat) have been busy due to an increase in inquiries.
In light of the current situation, we have changed the hours of operation for our call centers since April 18, 2020.
For further details, please read here.