Information Regarding Flight Operations / Services
Please find flight status, refunds and other information about ANA's services, including those at the airport and on board the aircraft here.
Contact Centers
Due to the spread of COVID-19, we have suspended services or reduced the number of flights on many of our routes, and our customer service centers (phone, email and online chat) have been busy due to an increase in inquiries.
In light of the current situation, we have changed the hours of operation for our call centers since April 18, 2020.
For further details, please read here.