Information Regarding Flight Operations / Services

We have temporarily suspended operations or reduced service frequency on certain routes due to the COVID-19 pandemic.
Please check the relevant information for your destination for yourself before you travel.

• Domestic
  Suspensions and Changes on Select Routes
  (Updated March 30, 2021)
• Domestic
  Special measures regarding reservation changes and refunds of tickets
  (Updated March 5, 2021)
• International
  Suspensions and Changes on Select Routes
  (Updated March 26, 2021)
• International
  Special measures regarding reservation changes and refunds of tickets
  (Updated February 9, 2021)

Find out information about the procedures the ANA Mileage Club is undertaking in response to the spread of COVID-19.

• 
  ANA Mileage Club's Handling
  (Updated February 26, 2021)

Find out information about the current handling of ANA’s services, including those at the airport and on board the aircraft. Also, please refer here for measures taken by Star Alliance and its members.

• 
  Airport Handling
  (Updated March 9, 2021)
• 
  In-Flight Services
  (Updated March 11, 2021)
• 
  About Lounge Services
  (Updated March 8, 2021)
• 
  About Star Alliance Commitments on Health and Hygiene Safety
• 
  About Star Alliance Travel Information Hub
• 
  Measures Taken by Lufthansa Group

Due to the spread of COVID-19, we have suspended services or reduced the number of flights on many of our routes, and our customer service centers (phone, email and online chat) have been busy due to an increase in inquiries.
In light of the current situation, we have changed the hours of operation for our call centers since April 18, 2020.
For further details, please read here.