Business Continuity Plan

A business continuity plan (BCP) determines in advance responses to damage due to hypothetical large-scale disasters, etc. to enable rapid decisions and systematic operations in the confusion following a disaster. The ANA Group has prepared and periodically reviews comprehensive manuals that will help the group fulfill its mission as a public transportation institution by constructing a rapid response system for restoring service even in the event of an earthquake in the Tokyo area that causes catastrophic damage.

In March 2014, the ANA Group commenced operation of its new disaster backup facility. The facility is equipped with systems and wireless communication devices needed to backup the Group's operation management center, etc., which manages all flights both in Japan and overseas. With the new backup facility, it has become possible for us to continue our flight operations and other activities even in the event of a large-scale disaster. In addition, we have endeavored to reinforce our facilities by updating the safety confirmation system, which can be used to confirm the safety of all Group executives and employees and their families in a short span of time, as well as by deploying disaster-prevention radios and satellite phones and increasing stockpiles at the Head Office and major airports.

Amid strong concerns over the potential occurrence of a chain of earthquakes from the Tokai to Nankai regions, we will continue to steadily enhance response capabilities through means including periodic training exercises so as to ensure safe flight operations and the continuity of our businesses under any circumstances.