Introducing the New ANA Communication Board
New tablet device handles 17 languages for smoother communications with
global customers and more flexible interaction with customers with special needs


TOKYO, May 25, 2016 - ANA, Japan's largest airline, will introduce a new, specially-developed tablet device on June 1 called the ANA Communication Board. With speech and pictogram functionality, this new tool will support smoother communications at the airport and in-flight with passengers of multiple nationalities, as well as with those who require special attention. ANA also plans to use the devices to provide pertinent information when irregularities occur.

As a global leading airline, ANA always strives to enhance convenience for customers and strengthen its international competitiveness, for example, by expanding its international network against the backdrop of rising demand for visits to Japan. Adding more international destinations means a greater need for clear communications at the airport and in-flight with customers from around the world. At its launch in June, the ANA Communication Board will be capable of supporting communications in Japanese, English, Chinese and Korean. In September, we plan to add an additional 13 languages, including Thai, Malay, Hindu, German, French, Spanish, for a total of 17 languages. The software will also include terms to facilitate initial medical response in the event a passenger suddenly becomes ill or injured in-flight.

Furthermore, the ANA Communication Board will improve interactions with customers who are hearing or speech-impaired. Until now, ANA has been using paper and pens to communicate with these passengers. By switching to a tablet solution including pictograms, our staff will be able to communicate more readily in a larger number of situations and respond to a wider range of customer needs.

 

Contact: Wataru Yoshioka and Maho Ito, ANA Corporate Communications, TEL +81-3-6735-1111

About ANA
ANA is the largest airline in Japan by revenues and passenger numbers. Founded in 1952, ANA flies today on 83 international routes and 116 domestic routes. The ANA group has 35,000 employees and a fleet of about 250 aircraft. In FY2015, it carried 50.8 million passengers and generated revenues of 1.79 trillion Japanese yen. ANA has been a member of Star Alliance since 1999, and has joint-ventures with United Airlines on trans-Pacific and Asia routes, and with Lufthansa, Swiss International Airlines and Austrian Airlines on Japan-Europe routes. Its Frequent Flyer Program, ANA Mileage Club, has more than 26 million members. ANA was voted Airline of the Year for 2013 by Air Transport World Magazine, and in 2016 was awarded five stars for the fourth consecutive year by the world's leading Airline and Airport review site, SKYTRAX. ANA is the launch customer and biggest operator of the Boeing 787 Dreamliner.

 
Introducing the New ANA Communication Board