Suspension of ANA Website International Flight Services/ANA Mileage Club Members-only Features/ANA App Services
Thank you for your patronage of ANA and the ANA Mileage Club.
Due to scheduled system maintenance, a number of ANA Website International Flight Services, ANA Mileage Club members-only functions, and ANA app services will be unavailable during the period specified.
Please see below for further details.
We sincerely apologize for any inconvenience caused.
System stoppage period
September 5, 2017 (Tue.) 01:00 AM - 04:00 AM (JST)
Services unavailable
ANA Website International Flight Services
| Item | Services Suspended | Details |
|---|---|---|
| International flights | ANA international flight tickets: Checking seat availability, purchases, changes, reservation confirmation, refunds | During the stoppage period, please contact the ANA Reservation and Customer Service Center(inside Japan/outside Japan）. |
| ANA international flight awards: Checking seat availability, purchases, changes, reservation confirmation, refunds | ||
| ANA International Upgrade Awards (using miles/upgrade points): Cancellations (refunds) | ||
| Service bookings (e.g., seat reservation, special meals, support information) | ||
| Online check-in | Boarding passes cannot be issued online during the service stoppage period. Please carry out the procedures at the airport. |
ANA Mileage Club members-only functions
Services will become available again after the stoppage period.
| Item | Services Suspended |
|---|---|
| Members-only Features | Joining ANA Mileage Club (ANA Card, ANA Mileage Club Card, etc.) |
| Member login | |
| Checking balance for Mileage/ANA SKY COINS/Premium Points/Upgrade Points | |
| Changing member information/procedures (address, web password, email address, Refer a Friend Program, etc.) | |
| Mileage | ANA international and partner airline flight awards: Changes, cancellations (refunds) |
| Vanilla Air flight awards: Reservations | |
| Use of miles for ANA Global Services (ANA Global Hotels, ANA Global Car Rental, etc.) | |
| Use/redemption of miles for ANA Group services (ANA Shopping, ANA Selection, etc.) | |
| Redemption of miles for partner points (Rakuten Super Points, iTunes Gifts, hotel coupons, donations, etc.) | |
| ANA Card Family Mile member's Registration, ANA Mileage Club Family Account Registration | |
| Retroactive Mileage registration, Checking retroactive mileage registration status | |
| Upgrade awards | ANA International Upgrade Awards (using miles/upgrade points): Cancellations (refunds) |
| Redemption of Upgrade Points for ANA SKY COINS | |
| Star Alliance member airline upgrades: Reservations, cancellations (refunds) | |
| ANA SKY COINS | ANA international flight tickets: Purchase, changes, refunds |
| Redemption of miles for ANA SKY COINS | |
| Obtaining ANA SKY COINS via QR code, URL, or 16-character ID | |
| Other services | ANA Mileage Club Mobile Plus: Joining/cancellation |
| Campaign registration | |
| Mileage accrual for ANA Mileage Mall |
ANA App Services
Services will become available again after the stoppage period.
| Item | Services Suspended |
|---|---|
| ANA app | Core services: Login, checking seat availability, reservation confirmation, etc. |
| ANA for iPad app | Core services: Login, checking seat availability, reservation confirmation, etc. |
| ANA Mileage Club app | Core services: Logging in, checking mileage balance, etc. |
| ANA Theater | General |
August 14, 2017
All Nippon Airways Co., Ltd.