Thank you for your continued patronage of ANA Global Hotels, ANA Global Car Rental and ANA Global Mileage Mall.
As of April 24, 2022, the aforementioned ANA Global Services have been terminated.
We apologize for any inconvenience this may cause to our customers who have used these services for a long time.
ANA Global Hotels / ANA Global Car Rental
Reservation Deadline
23:59 (JST) on April 24, 2022
- * Reservations cannot be changed under any circumstances after the deadline has passed. Please have this in mind when making a reservation near the end of the reservation deadline and make your reservation as early as possible.
Hotel / Rental Car Usage
Hotels and rental cars that are reserved by the reservation deadline can be used.
Inquiries
Inquiries up to 17:29 (JST) on April 22
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The contact information below cannot be used from 17:30 (JST) on April 22.
Inquiries Regarding Reservations
Please use the following means to make inquiries about hotel or rental car reservations.
Form Inquiries
Telephone Inquiries
- Japan: 0120-068-398 (Toll-free number for calls within Japan)
- North America: 1-833-346-4564 (Toll-free number for calls within North America)
- Other countries/regions: 1-312-392-3013 (International calls)
- <Operator Hours> 09:00-17:30 (JST), Monday-Friday (Not available on weekends and national holidays) *Support available in Japanese and English
- * If you are using an IP phone or optical-fiber phone line, your call may not connect to 0120-068-398 (toll-free number for calls within Japan). In this instance, please use a cell phone to call us again on the same number or contact us on 03-4233-9058 (toll number) instead.
- * If you experience any problems with your reservation during your trip and the Customer Support Center is not open, please contact the relevant supplier on the phone number shown on your reservation confirmation email (receipt).
Inquiries from 17:30 (JST) on April 22
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We will reply to inquiries from 10:00 on April 25.
Email Inquiries
<Operator Hours> 10:00-17:00 (JST), Monday-Friday (Not available on weekends and national holidays) *Support available in Japanese and English
- Please enter "Inquiry Regarding Global Services" in the subject line and provide the following information in the main text: 1. Full name, 2. 10-digit ANA Mileage Club membership number, 3. Reservation number (8 alphanumeric characters), 4. Details of your inquiry.
- Only email inquiries are available. It may take 2 to 3 business days until your email is replied to.
Reservation Cancellations
Up to 23:59 (JST) on April 24
After signing in to ANA Global Hotels or ANA Global Car Rental, click on My Menu at the upper right of the screen and go to My Trips. Then, select the relevant reservation from those listed under Upcoming Trips and cancel it.
From 00:00 (JST) on April 25
You can cancel your reservation yourself using the information in the reservation completion email that you received upon making your reservation.
Select Display/Cancel My Trips and cancel your reservation.
- * If you cannot cancel your reservation yourself, please send an email to info26a@travel.ana.co.jp at least 6 days before the cancellation charge is incurred. For the email, please enter the words "Cancellation Request" in the subject line and then include the following details in the body of the email: 1. Full name, 2. 10-digit ANA Mileage Club membership number, 3. Reservation number (8 alphanumeric characters). Please note that any cancellation charges incurred at the time of inquiry or at the time of making confirmations with you will be your responsibility. Please also note that, if ANA needs to cancel your reservation, it will not re-confirm whether or not you wish to cancel.
- * The reservation websites (ANA Global Hotels and ANA Global Car Rental) can no longer be viewed as of April 25, 2022.
Reservation Changes
You will need to cancel your reservation and make another one.
Please note that it will not be possible to make new reservations after the deadline and that you will only be able to cancel your reservation.
Notes
- Please make sure to confirm the cancellation policy before canceling/changing your reservation.
- The cancellation policy is applied based on the date and time when the cancellation operation is completed.
- Please note that non-refundable reservations cannot be canceled.
- If you paid with miles, you will be asked to pay a refund charge of 3,000 miles.
- Any miles that have expired at the time of refund processing cannot be refunded.
- It takes about 2 to 3 weeks for miles to be refunded.
ANA Global Mileage Mall
Application Deadline
23:59 (JST) on April 24, 2022
Product Delivery
Products purchased by the application deadline will be delivered by the partner shop within the specified delivery period.
Inquiries
Please confirm the details about delivery options with the relevant shop.
Inquiries up to 17:29 (JST) on April 22
Inquiries Regarding Miles that Have Not Been Accrued
Please confirm the following and then make your inquiry.
- Was the product purchased via the ANA Global Mileage Mall?
- Are the miles shown as "Pending" 5 days after the purchase of the product?
- Have the purchase conditions of the shop been fulfilled?
Inquiries from 17:30 (JST) on April 22
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We will reply to inquiries from 10:00 on April 25.
Email Inquiries
<Operator Hours> 10:00-17:00 (JST), Monday-Friday (Not available on weekends and national holidays) *Support available in Japanese and English
- Please enter "Inquiry Regarding Global Services" in the subject line and provide the following information in the main text: 1. Full name, 2. 10-digit ANA Mileage Club membership number, 3. Details of your inquiry.
- Only email inquiries are available. It may take 2 to 3 business days until your email is replied to.
We would like to express our sincere thanks to the many customers who have used the aforementioned services since their launch.
Furthermore, we hope that you will continue to honor the ANA Mileage Club with your patronage.
April 25, 2022
All Nippon Airways Co., Ltd.
ANA Mileage Club