Assistance dogs including seeing-eye dogs, hearing-ear dogs and service dogs can be brought on board free of charge.
For the US and Mexico flights, assistance dogs besides seeing-eye dogs, hearing-ear dogs and service dogs (e.g. emotional support dogs and alert dogs) can be brought on board if the conditions are met.
For the US flights, please check the Compliance with the Air Carrier Access Act of the US.
When you make a reservation, please inform us what type of assistance you require.
For seat requests
Please let us know if you have any seat preference. Please note, however, that customers with disabilities cannot take the seats near emergency exits for security reasons.
For overseas travel
Please inquire at the consulate of your destination country or at your nearest animal quarantine office. Quarantine procedures will be necessary whenever bringing a dog in and out of Japan. For further information, see the Animal Quarantine Service (AQS) Web Site.
- - Please come to the airport well in advance.
- - At the check-in counter please inform us of any special needs you require.
- - If you are traveling with assistance dogs, A harness, tag, vest, identification card, or other written documentation indicating status as a service dog may be asked to show to our airport personnel to help them distinguish in addition to your credible verbal assurance that the dog is providing a task to assist with a disability.
Please inform cabin attendants of any special needs you may require.
Cabin attendants can provide information about facilities near your seat, emergency exits and inside the lavatories.
Customers who requested special assistance when deplaning, please remain seated until the staff arrive to escort them off the plane.
The staff will take you to the arrival lobbies and your pick-up. Please feel free to ask.