Travel Assistance for Disabled Customers

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At ANA Disability Desk, we are here to provide customers with disabilities or those who are ill or injured with consultation and assistance for a safe and comfortable journey.

If you require special attention or service due to medical reasons or physical limitations, do not hesitate to contact the ANA Disability Desk.

ANA Disability Desk [Operation Hours: 9:00a.m.- 5:00p.m. (Japan time, Open all year)]​

TEL:
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FAX:
 

* Toll free numbers area not available for cell phones. If you are calling from a cell phone, please call our NaviDial number.

TEL:
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FAX:

* If you wish to contact us from outside Japan, first dial the country code for Japan (81) and then the telephone number without the 0.

Please Note

  • ■Inform us well in advance if you or/and several other persons need special assistance.
  • ■Check-in procedures and security check may take some time, please come to the airport with sufficient time to check-in.
  • ■For passengers planning to change planes may require substantial time to move between the terminals and undergo check-in procedures. Please consult with ANA Disability desk beforehand.

The following customers must contact ANA Disability Desk beforehand:

  • ◆Customers requiring an Oxygen Cylinder and/or Portable Oxygen Concentrator (POC) on board.
    (The customer must have a signed medical certificate (MEDIF) by doctor verifying that he/she is fit to fly)
  • ◆Customers requiring other medical devices on board.
  • ◆Customers requiring a Stretcher
  • ◆Customers requiring an Incubator
  • ◆Customers who may need other kind of special medical treatments on board
  • ◆Group tour customers including more than 10 people who require special assistance

Announcements from ANA

For customers traveling with a medical oxygen cylinder, Portable Oxygen Concentrator(POC)or CPAP, please see Personal Medical Equipments.