All Nippon Airways Co., Ltd.
As of December 18, 2019
All Nippon Airways Co., Ltd. (hereinafter referred to as “ANA”) manages the ANA Mileage Club (hereinafter referred to as “AMC”), a membership program that provides Awards to its customers in return for their use of the products and services of ANA and its Participating Program Partners. These terms and conditions (hereinafter referred to as these “Terms and Conditions”) set out the various conditions agreed between the Members and ANA on the use of the AMC. By becoming or continuing to be a Member of AMC, the Members agree that these Terms and Conditions apply to the use of the AMC. In using the AMC, these Terms and Conditions, as well as details of the Awards, Miles’ accrual levels and conditions, required Miles and other conditions separately provided by ANA, will apply.
“Member” means a customer who has applied to join the AMC as an individual and whose membership has been approved by ANA.
“Miles” means points that a Member earns by using the eligible services, and which can be used for the redemption of Awards.
“Bonus Miles” means the Miles earned when the prescribed conditions are satisfied in addition to the regular Miles.
“Mileage Account” means the account in which Miles are accumulated.
“Awards” means the products and services provided by ANA or Participating Program Partners (including Partner Airlines) at the Member's request for redemption of Miles.
“Flight Awards” means flight tickets offered by ANA or its partner airlines as Awards.
“Upgrade Awards” means upgrade services to a higher seat class under the prescribed conditions.
“Partner Airline” means an airline that offers Miles, Flight Awards or Upgrade Awards to Members under certain conditions.
“Participating Program Partner” means a company that offers Miles to Members who use its products and services, or offers products and services as Awards based on its affiliation to ANA.
“Membership Card” means the general term for various types of AMC Cards issued to Members to show their AMC membership. This includes AMC Cards, ANA Cards and Affiliated Cards.
“AMC Card” means a Membership Card issued independently by ANA.
“ANA Card” means a Membership Card jointly issued by ANA and a credit card company that has the name ANA CARD printed on the surface of the card.
“Affiliated Card” means a Membership Card jointly issued by ANA and a Participating Program Partner.
“Designated User” means the user of the Awards designated by a Member, and who is a relative within the second degree of kinship of the Member (including the same-sex partner of the Member).
“Diamond Service,” “Platinum Service” and “Bronze Service” mean the services offered to Members who have earned the amount of premium points designated by ANA.
Those who have agreed to these Terms and Conditions, submitted applications for the AMC, and passed the screening of ANA will be officially accepted as AMC members. Applications for ANA Cards or Affiliated Cards will also be examined by partner credit card companies or Participating Program Partners issuing the Affiliated Cards.
Unless otherwise specified by ANA, Members may not sell, share, combine or donate the Miles earned to any third party. If a Member passes away, then subject to the prescribed procedures described in Article 21, their legal heirs may inherit the valid Miles as of the date the said procedures are completed.
Miles are valid until the end of the 36th month counting from the month a service or a product was used. ANA shall not be responsible for any loss or expiration of Miles of Members regardless of the reason therefor.
Except for some Awards, Awards may be used by Members and Designated Users. In case a Member allows a Designated User to use the Awards, registration of the Designated User is required prior to the application of the Awards’ redemption. Upon the said registration, ANA is entitled to ask Members and Designated Users to provide documentation proving their family relationship. Designated Users are limited to the Member’s relatives within the second degree of kinship (including the same-sex partner of the Member).
Members or Designated Users shall pay all taxes, airport fees and any incidental expenses arising from the acquisition and use of Awards. Members or Designated Users must pay all taxes, airport charges and the like needed in issuing Flight Awards in advance.
All documents submitted to ANA by Members are not returnable.
Members can withdraw their membership from the AMC by notifying ANA of their intention. In addition, upon their withdrawal, Members using ANA Cards should give such notice of their intention to the relevant credit card company, and Members using Affiliated Cards should give such notice of their intention to the Participating Program Partners that issued such cards.
If no Miles have accrued for 3 consecutive years with respect to a Member, then ANA may cancel the membership thereof.
In the event of a Member's death, the Miles accumulated by the Member can be passed to a legal heir thereof, to the extent valid as at the completion of the relevant procedures. Only within 6 months after the Member's death, the legal heir will be required to present evidence to ANA that certifies that he/she is entitled to inherit such accrued Miles. If such claim is not made within the period, then the Miles accumulated by the Member will become void.
Unless otherwise stipulated in these Terms and Conditions, Members agree without any objection that all the Awards (such as Miles or Sky Coin or iginally held by such Member, and the qualification to enjoy the Diamond Service, Platinum Service or Bronze Service, or reservations of Flight Awards or Upgrade Awards), where a valid AMC qualification is a prerequisite to receive such services, will immediately expire at the time the Member withdraws from the AMC or loses his/her membership, regardless of the reason of the termination of membership.
In the event the membership is terminated due to any cause referred to in these Terms and Conditions, then the Member should immediately return or destroy the Membership Card thereof.
ANA may target specific groups of Members to offer special Bonus Miles, Awards and other campaign benefits depending on the Miles accumulated, location of residence or other conditions for participating in the AMC membership.
These Terms and Conditions and all current information regarding the terms and conditions of the Awards are available on the website of ANA. In case the content of the website differs from the content of the printed documents, then the content of the website shall be treated as the current information.
These Terms and Conditions shall be governed and construed in accordance with the laws of Japan. All disputes between the Members and ANA in connection with the AMC shall be subject to the exclusive jurisdiction of the Tokyo Summary Court or the Tokyo District Court as the court of first instance.
These Terms and Conditions shall become effective from April 1, 2019, Japan time.
In the event that there are differences or contradictions between the Japanese version of these Terms and Conditions and its translation, the Japanese version will prevail.