About Boeing 787

Thank you very much for flying with ANA.

On January 16, 2013, a Boeing 787 flight operated by ANA was forced to make an emergency landing at Takamatsu Airport due to a malfunction related to batteries. Following the incident, ANA took comprehensive safety measures for the batteries in partnership with the relevant parties, including Boeing and the battery manufacturer. In addition, ANA formulated and implemented a two-year regular inspection plan, under which battery operations were monitored on a daily basis and the batteries were removed from the aircraft for regular inspection. ANA experienced no particular battery malfunction in any of the 65,000 Boeing 787 flights it operated during this period.

Furthermore, the frequency of malfunctions other than those related to batteries decreased compared with time when the aircraft was first introduced, and the overall malfunction rate per aircraft has now become on a par with the rates of other types of aircraft.

In light of these circumstances, from now on, information on malfunctions of Boeing 787 will be posted on ANA’s webpages, which cover cancellations and destination changes, etc. (Japanese only) along with those of other aircraft types, in accordance with the disclosure standards set forth in the Civil Aeronautics Act.

The ANA Group will remain committed to maintaining safe flight operations, and hope that we may rely on your continued patronage.

October 19,2015
All Nippon Airways Co., Ltd.