ANA

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Information about the new Web Password and registration request

In order to enable ANA Mileage Club (hereafter, AMC) Members to use the online services that are available via the ANA official home page (registering and changing information, redeeming miles, etc.) with enhanced security, ANA has introduced a new "Web Password" authentication system which differs from the current (AMC Password) system.

* If you have forgotten your "Web Password", or the "AMC Password (4 numbers)", please follow the procedure below for password resets.

Web Password

8 to 16 one-byte alphanumeric characters (both uppercase and lowercase are allowed)

  • * Alphabet and number must be included. (There is no limitation for using capital or small letter.)
  • * Please avoid passwords that can be easily guessed by third parties. (name, date of birth, telephone number, etc.)
  • * Please choose a password that you have not previously used for websites or services from other companies in the past.

▼Schedule for full-scale introduction of the Web Password

Schedule September 4, 2014 (Thursday) - December 3, 2014 (Wednesday) From December 4, 2014 (Thursday)
Period of transition from the AMC Password (4 numbers) to the Web Password Full-scale introduction of the Web Password
Details ■Before Web Password registration
You can use the online service with your current AMC Password (4 numbers).

■After Web Password registration
You can use the online service with your Web Password only.
■Using the online service
Even customers who have not registered a Web Password by December 3, 2014 (Wednesday) must register a Web Password.
You can use the online service with your Web Password only.

▼About the difference of "Web Password" and "AMC Password"

About the Web Password
8 to 16 one-byte alphanumeric characters
(both uppercase and lowercase are allowed)
Required to use online services (logging in, various procedures, redeeming miles, etc.)
About the AMC Password
4 digit number
The AMC Password is still required when contacting the ANA Reservation Center, ANA Mileage Club Service Center, and other ANA service desks. It is also required to operate Self Service Check-in machine at airports, etc.

* Please manage both your Web Password and AMC Password with care.

* After registering your Web Password, you can only use online services with the Web Password.

We apologize for the inconvenience, and kindly ask you to register a Web Password according to the registration process below.

▼ FAQ (Frequently Asked Questions)

Registration process

STEP1. Click the "LOG OUT" button in the area where your name is displayed.

Click on "Log out."

STEP2. Please log in to ANA SKY WEB again.

Enter your ANA Mileage Club 10-digit customer number and current AMC password (4 digit number), and click on "Log in."
Depending on your usage environment, the "Information for customers logging into Members Only Top Page for the first time" page may be displayed.

* Depending on your usage environment,
the "Information for customers logging into Members Only Top Page for the first time" page may be displayed.

When the "Information for customers logging into Members Only Top Page for the first time" page is displayed, click the "Continue (login)" button at the bottom of the page.

Afterwards, the Web Password registration screen will be displayed.

STEP3. After the Web Password registration screen is displayed, enter the required information and click on "Register."

Enter a Web Password (8 to 16 one-byte alphanumeric characters: capital letters [A to Z], lowercase letters [a to z], and numbers [0 to 9]). *Alphabet and number must  be included.(There is no limitation for using capital or small letter.)
Enter your e-mail address. * You must register an e-mail address in case you forget your Web Password and to receive other important notices from ANA.
Click on "Register."
When the following screen is displayed, your Web Password registration is complete.

STEP1. Log in to ANA SKY WEB.

Enter your ANA Mileage Club 10-digit customer number and current AMC password (4 digit number), and click on "Log in."
Depending on your usage environment, the "Information for customers logging into Members Only Top Page for the first time" page may be displayed.

* Depending on your usage environment,
the "Information for customers logging into Members Only Top Page for the first time" page may be displayed.

When the "Information for customers logging into Members Only Top Page for the first time" page is displayed, click the "Continue (login)" button at the bottom of the page.

Afterwards, the Web Password registration screen will be displayed.

STEP2. After the Web Password registration screen is displayed, enter the required information and click on "Register."

Enter a Web Password (8 to 16 one-byte alphanumeric characters: capital letters [A to Z], lowercase letters [a to z], and numbers [0 to 9]). *Alphabet and number must  be included.(There is no limitation for using capital or small letter.)
Enter your e-mail address. * You must register an e-mail address in case you forget your Web Password and to receive other important notices from ANA.
Click on "Register."
When the following screen is displayed, your Web Password registration is complete.

Your Web Password is required to log in to ANA SKY WEB and complete various procedures.
After Web Password is registered, only Web Password can be used for log in.

Please be careful of handling enough not to leak to a third party.

Click on the following button to register your Web Password

Click here to complete procedures.

If you have forgotten your "Web Password", or the "AMC Password (4 numbers)", please follow the procedure below for password resets.

Password reset for registered email addressPassword reset for unregistered email address

STEP 1
Access the ANA official website "Forgot your PIN?", a reset password email will be sent after user confirmation.
STEP 2
Access the reset password email, and access the URL link in message to find password reset procedures for both "Web Password" and "AMC Password (4 numbers)".  The URL link will expire in 2 hours.
You can create your new password by using both alphabets and numeric characters on this page.

Click here to complete procedures.

Password reset for registered email addressPassword reset for unregistered email address

STEP 1
Access the ANA official website "Forgot your PIN?" or Japan Domestic Flight Reservation Center / Mileage Club Service Center, a reset password postcard will be sent to registered mailing address.
STEP 2
The postcard will contain the "AMC Password" - 4 digit random number password. "Web Password" will be reverted to the default status for new password reset.
STEP 3
After receiving the postcard, access ANA official website and login via "AMC Password (4 numbers)", then proceed to "Web Password" for password reset.
You can also change your AMC Password (4 numbers) on this page upon changing Web password.

Click here to complete procedures.


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