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Changes and Refunds due to Adverse Weather Conditions

  • When flights are delayed or cancellations occur as a result of adverse weather such as typhoon, heavy snow, or other acts of nature which is beyond ANAs control, AMC members can change ANA flights or cancel affected flight reservations and file for full refund.
  • Changing flights or to request for refund will be accepted within 10 days from the original departure date.
  • *Please have your ANA Mileage Club number and your reservation number available.

Eligible Tickets

ANA Domestic Flight Awards

Changing to ANA Flight

ANA Mileage Club members can rebook their flights through the ANA website under reservation details or contact the ANA Mileage Club Service Center to make reservation for an alternate flight.

  • *Alternate flights must be within 30 days from original departure date reserved.
  • *Please note seats are subject to award seat availability.

Mileage Adjustment when the Seasonality Changes due to Date Change

  • If the required mileage increases after changing your travel date, mileage adjustment will not be requested from customers.*1
  • If the required mileage decreases after changing your travel date, the mileage difference will be refunded.*1
  • *Refunded mileage will be returned back to the original month of expiration month before the mileage was redeemed.
  • *Most Recent mileage will be refunded back to your account.
  • *If in case the miles have expired at the time of refund request, mileage that have expired will not be refunded.
  • *1 Alternate flights must be within 30 days from original departure date reserved. If incase the requested flight date or ticket validity is over 30 days, mileage adjustment is required when required mileage is increased due to seasonality change.

Requesting for Refund

AMC members can request for refund through the ANA website from reservation detail page or please contact the ANA Mileage Club Service Center before the refund deadline date.

  • *Refund request can be accepted within 10 days from the departure date.
  • *Please contact ANA Mileage Club Service Center you have already started your journey and requesting for refund for the unused portion.

Cancellation Charge

Cancellation charge will not apply.

For Unused Flight Award Ticket

Mileage will be refunded to the respective accrual months from which they were deducted in accordance with their expiration dates at the time of award redemption.

  • *Miles that have expired at the time of refund processing cannot be refunded.
For Partially Used Flight Award Ticket

When requesting refund on a partially used flight award ticket, the refundable- eligible sectors will be calculated and refunded to the respective accrual month from which they were deducted in accordance with their expiration dates.

  • *Miles that have expired upon the time of refund will not be refunded.
Mileage Refund Calculation Method
Miles to be Refunded = Miles Used for Award Redemption ÷ Itinerary Mileage x Number of Refund-eligible Sectors

Changes and Refunds due to Aircraft Maintenance

  • When flights are delayed or cancellations occur as a result of aircraft maintenance or reasons which are attributed to ANA, customers can change ANA flights or cancel affected flight reservation for full refund.
  • Changing flights or to request for refund will be accepted within 10days from the original departure date.
  • *Please have your ANA Mileage Club number and your reservation number available.

Eligible Tickets

ANA Domestic Flight Awards

Changing to ANA Flight

ANA Mileage Club members can rebook their flights through the ANA website under reservation details or contact the ANA Mileage Club Service Center to make reservation for an alternate flight.

  • *Alternate flights must be within 30 days from original departure date reserved.
  • *Please note seats are subject to award seat availability.

Mileage Adjustment when the Seasonality Changes due to Date Change

  • If the required mileage increases after changing your travel date, mileage adjustment will not be requested from customers.*1
  • If the required mileage decreases after changing your travel date, the mileage difference will be refunded.*1
    *Refunded mileage will be returned back to the original month of expiration month before the mileage was redeemed.
  • *Mileage will be refunded in accordance with ANA's mileage difference calculation method.
  • *Mileage difference refunds will be credited to the month when the delay or cancellation to the originally reserved flight occurred.
  • *1 Alternate flights must be within 30 days from original departure date reserved. If incase the requested flight date or ticket validity is over 30 days, mileage adjustment is required when required mileage is increased due to seasonality change.

Requesting for Refund

AMC members can request for refund through the ANA website from reservation detail page or please contact the ANA Mileage Club Service Center before the refund deadline date.

  • *Refund request can be accepted within 10 days from the departure date.
  • *Please contact ANA Mileage Club Service Center you have already started your journey and requesting for refund for the unused portion.

Cancellation Charge

Cancellation charge will not apply.

For Unused Flight Award Ticket

Mileage used for the award redemption will be credited to the month when the delay or cancellation to the originally reserved flight occurred.

  • *Expiration dates for refunded mileage will be reset to the most recent accrual month. If some of the miles have expired at the time of refund processing, these expired miles will also be refunded.
For Partially Used Flight Award Ticket

Of the miles that were used to redeem the award, the miles for refund-eligible sectors will be calculated and credited to the month when the delay or cancellation to the originally reserved flight occurred.

  • *Expiration dates for refunded mileage will be reset to the most recent accrual month. If some of the miles have expired at the time of refund processing.
Mileage Refund Calculation Method
Miles to be Refunded = Miles Used for Award Redemption ÷ Itinerary Mileage x Number of Refund-eligible Sectors

Example: A reserved flight was canceled in August 2015.

Procedures for Exchanges and Refunds