• *Click the link to jump to the corresponding information.

Exchanges and Refunds for Reasons Such as Bad Weather

If flight delays or cancellations occur as a result of typhoons, snowfall, or other acts of nature which are beyond ANA's control, customers can change to other ANA flights or have their miles refunded.

Changing to Another Flight

Eligible Tickets

International flight awards issued by ANA which include reservations for the delayed/canceled ANA Group-operated flight
(ticket numbers which start with "205")

  • *Award tickets which are redeemed and issued through other airlines' frequent flyer programs are subject to the policies of the respective partner program. Eligibility for changes and refunds is subject to the terms and conditions for each respective program.

Making Changes

Date and route changes to the following flights will be made based on seat availability.

International Flights
Flights operated by ANA (NH) and Air Japan (NQ)
Domestic Flights
Flights operated by ANA and ANA Wings (EH), as well as codeshare flights with Air Do (HD), Ibex Airlines (FW), Solaseed Air (6J), Oriental Air Bridge (OC), and StarFlyer (7G)

*For both international and domestic flights, the reservation must be made under the ANA flight number.

Mileage Differences When the Seasonality Changes as a Result of a Departure Date Change

  • If the required mileage increases after changing to another flight, this additional mileage will not be requested from customers.
  • If the required mileage decreases after changing to another flight, the difference will be refunded.
  • *Mileage differences will be refunded to the respective accrual months from which they were deducted in accordance with their expiration dates at the time of award redemption.
  • *Miles that have expired at the time of refund processing cannot be refunded.
  • *In cases of delayed flights, the seasonality of the original departure date will apply so mileage differences will not be refunded.

Canceling the Ticket and Requesting a Refund

Eligible Tickets

International flight awards issued by ANA which include reservations for the delayed/canceled ANA Group-operated flight
(ticket numbers which start with "205")

  • *Refunds for award tickets which are redeemed and issued through other airlines' frequent flyer programs are subject to the policies of the respective partner program. Mileage refund procedures for such award tickets cannot be completed through ANA.

Refund Deadline

Please provide the ANA Mileage Club Service Center with the information required for refund processing within 30 days after the ticket's expiration date.

Mileage Refunded

Refund charges will not apply.

Before Starting the Itinerary

The full mileage amount will be refunded to the respective accrual months from which they were deducted in accordance with their expiration dates at the time of award redemption.

  • *Miles that have expired at the time of refund processing cannot be refunded.
After Starting the Itinerary

After the refund-eligible miles are calculated (refer to the mileage refund calculation method), mileage will be refunded to the respective accrual months from which they were deducted in accordance with their expiration dates at the time of award redemption.

  • *Miles that have expired at the time of refund processing cannot be refunded.
Mileage Refund Calculation Method
Miles to be Refunded = Miles Used for Award Redemption ÷ Itinerary Mileage x Number of Refund-eligible Sectors

Exchanges and Refunds for Reasons Such as Equipment Malfunctions

If flight delays or cancellations occur as a result of equipment malfunctions or other reasons which are attributable to ANA, customers can change to other ANA flights or have their miles refunded.

Changing to Another Flight

Eligible Tickets

International flight awards issued by ANA which include reservations for the delayed/canceled ANA Group-operated flight
(ticket numbers which start with "205")

  • *Award tickets which are redeemed and issued through other airlines' frequent flyer programs are subject to the policies of the respective partner program. Eligibility for changes and refunds is subject to the terms and conditions for each respective program.

Making Changes

Date and route changes to the following flights will be made based on seat availability.

International Flights
Flights operated by ANA (NH) and Air Japan (NQ)
Domestic Flights
Flights operated by ANA and ANA Wings (EH), as well as codeshare flights with Air Do (HD), Ibex Airlines (FW), Solaseed Air (6J), Oriental Air Bridge (OC), and StarFlyer (7G)

*For both international and domestic flights, the reservation must be made under the ANA flight number.

Mileage Differences When the Seasonality Changes as a Result of a Departure Date Change

  • If the required mileage increases after changing to another flight, this additional mileage will not be requested from customers.
  • If the required mileage decreases after changing to another flight, the difference will be refunded.
  • *Mileage difference refunds will be credited to the month when the delay or cancellation to the originally reserved flight occurred.
  • *If some of the miles have expired at the time of refund processing, these expired miles will also be refunded.
  • *In cases of delayed flights, the seasonality of the original departure date will apply so mileage differences will not be refunded.

Canceling the Ticket and Requesting a Refund

Eligible Tickets

International flight awards issued by ANA which include reservations for the delayed/canceled ANA Group-operated flight
(ticket numbers which start with "205")

  • *Refunds for award tickets which are redeemed and issued through other airlines' frequent flyer programs are subject to the policies of the respective partner program.
    Mileage refund procedures for such award tickets cannot be completed through ANA.

Refund Deadline

Please provide the ANA Mileage Club Service Center with the information required for refund processing within 30 days after the ticket's expiration date.

Mileage Refunded

Refund charges will not apply.

Before Starting the Itinerary

Mileage used for the award redemption will be credited to the month when the delay or cancellation to the originally reserved flight occurred.
(Expiration dates for refunded mileage will be reset to the most recent accrual month.)

  • *If some of the miles have expired at the time of refund processing, these expired miles will also be refunded.
After Starting the Itinerary

After the refund-eligible miles are calculated (refer to the mileage refund calculation method), mileage will be credited to the month when the delay or cancellation occurred.

  • *If some of the miles have expired at the time of refund processing, these expired miles will also be refunded.
Mileage Refund Calculation Method
Miles to be Refunded = Miles Used for Award Redemption ÷ Itinerary Mileage x Number of Refund-eligible Sectors

Procedures for Reservation Changes and Refunds

Telephone