General Notes about Awards

Please review the points at the following links before using awards.

  • *Click the link to jump to the corresponding information.

How to Apply

ANA Website

After logging in, select Star Alliance Upgrade Reservation in the Partner Flight Awards menu to apply.

Contact for Inquiries Related to Website Features and Functions

Japan

0570-029-767

Tokyo:03-6741-6683

Business Hours: 24 hours, open daily

  • * Please select "International flights" > "Award reservation" for the voice guidance.
The Americas

United States, Brazil

1-800-235-9262

<1>310-782-3011

  • * Please select "International flights" > "Award reservation" for the voice guidance.
Other Countries and Areas

Application Deadline

  • Please apply by 24 hours prior to departure.
  • After applying for an upgrade, the seat in the originally reserved class of service will be canceled automatically.
  • *Please contact the operating airline to confirm the details of your application.

Changes

Cancellation of Only the Upgrade

It is not possible to cancel only the upgrade. When canceling a Star Alliance Upgrade Award, the original reservation for the pre-upgrade class of service will also be canceled.

Changing an Itinerary

  • Cancel and remake the reservation for the originally reserved class of service, then apply for the Star Alliance Upgrade Award again through the ANA website by 24 hours prior to departure.
  • The above procedure must be completed prior to the departure of the originally reserved flight in order to cancel an unused Star Alliance Upgrade Award. Mileage used for award redemption will be refunded and refund charges will be waived only if cancellation procedures are completed prior to departure. (This policy is the same as the one which governs mileage refunds for ANA international flight awards.) However, miles that have expired at the time of refund processing will not be refunded. Miles will not be refunded if the reservation is not canceled prior to the departure of the originally reserved flight.

Waitlisting

Waitlisting and upgrade applications at the airport on the day of departure are not accepted.

Notes

  • Even when the upgrade application procedures have been completed, an upgrade ticket and reservation number will not be issued. Please make sure to confirm the reservation with the operating airline.
  • This award is used for flights which are operated by Star Alliance member airlines. There may be cases when awards cannot be used due to IT system-related circumstances at the operating airline.
    We thank you for your understanding.
  • Board the upgraded class with the purchased ticket on the day of departure.
  • ANA International Upgrade Awards may be used in conjunction with Star Alliance Upgrade Awards for multiple flights within the same itinerary, however, not in the same flight.
  • Combined ANA Card Family Miles is ineligible for Star Alliance Upgrade Awards.
  • Customers who had requested their seats or special services (wheelchair assistance, special meals, etc.) in their original reservations must contact the operating airline to convey these requests again after applying for the Star Alliance Upgrade Award. Information for such customer requests are not automatically transferred when changing the class of service.
  • After applying for an upgrade, the seat in the originally reserved class of service will be canceled automatically.
  • Up to 4 passengers can be upgraded at the same time with 1 application.

Air Passenger Duty (UK) and Air Passenger Solidarity Tax (France)

For the following passenger taxes, the actual amount that is due will vary depending on the class of service. These taxes also apply to upgrades via mileage redemption.
For tickets which have already been issued, any differences in taxes and fees for the upgraded class of service must be paid at the airport.

Air Passenger Duty: Applicable to all passengers departing from airports in the UK.
Air Passenger Solidarity Tax: Applicable to all passengers departing from airports in France.

Please confirm the Terms and Conditions as well as the Application and Collection pages when using award tickets.