General Notes about Awards

Please review the points at the following links before using awards.

Eligible Flights

Awards can be used on flights operated by the following airlines: Adria Airways [JP], Aegean Airlines [A3], Air Canada [AC], Air China [CA], Air India [AI], Air New Zealand [NZ], Asiana Airlines [OZ], Austrian Airlines [OS], Avianca [AV], Brussels Airlines [SN], Copa Airlines [CM], Croatia Airlines [OU], EgyptAir [MS], Ethiopian Airlines [ET], EVA Air [BR], LOT Polish Airlines [LO], Lufthansa [LH], Scandinavian Airlines [SK], Shenzhen Airlines [ZH], Singapore Airlines [SQ], South African Airways [SA], Swiss International Air Lines [LX], TAP Portugal [TP], Thai Airways [TG], Turkish Airlines [TK], United Airlines [UA] Codeshare flights which are operated by other airlines are not eligible.
Even if a codeshare flight is operated by one of the airlines listed above, the flight will not be eligible if it was not reserved under the operating airline's flight number.

  • *Customers who wish to use an upgrade must have a reservation for an eligible service class and fare, as well as completed payment procedures (i.e., ticket has been issued).
  • *When using Avianca, flights which are operated by Avianca [AV], TACA [TA], and LACSA [LR] are also eligible.
  • *Awards cannot be used for train and bus services which are operated under Lufthansa flight numbers.
  • *Upgrades to Business Class will not be applicable on some aircraft with Premium Economy Class operated by Singapore Airlines [SQ].
  • *Depending on the operating airline, there may be restrictions regarding eligible routes and periods, as well as aircraft types and the number of available seats.
  • *Upgrades may not be possible for connecting flights due to IT system-related circumstances at the operating airline.

Eligible Booking Classes

Business Class to First Class
Booking Class: C, D
The following airlines have different eligible booking classes.
Operating Airline Eligible Booking Classes
Air China [CA] C, D, J
Lufthansa [LH] C, D, J
Swiss International Air Lines [LX] C, D, J
United Airlines [UA] C, D, J
  • *The above booking classes apply to normal fares, etc. However, the applicable fares will differ depending on the operating airline.
    Please check the booking class of the ticket to confirm eligibility.
Economy Class to Business Class
Booking Class: Y, B
The following airlines have different eligible booking classes.
Operating Airline Eligible Booking Classes
Air Canada [AC] Y, B, O
Air China [CA] Y, B, G
Air New Zealand [NZ] Y, B, U, E, O
Ethiopian Airlines [ET] Y, B, G, S
EVA Air [BR] Y, B, K
Lufthansa [LH] Y, B, E, G
Scandinavian Airlines [SK] Y, B, S
Singapore Airlines [SQ] Y, B, E
Swiss International Air Lines [LX] Y, B, U, M
Shenzhen Airlines [ZH] Y, B, M, H, G
  • *Eligible fares will differ depending on the operating airline. Please check the booking class of the ticket to confirm eligibility.
  • *Star Alliance Upgrade Awards cannot be used in conjunction with ANA flight awards.
  • *Upgrade awards cannot be used for package tour fares and inclusive tour fares.
  • *It is not possible to upgrade directly from Economy Class to First Class. However, exceptions will be made for flights which only offer two classes of service (Economy Class and First Class).
    When using upgrade awards, mileage accrual will be based on the booking class of the originally purchased ticket.
  • *Upgrades to Business Class will not be applicable on some aircraft with Premium Economy Class operated by Singapore Airlines [SQ].
  • *Upgrade awards cannot be used to upgrade from Economy Class to Elite Class on flights operated by EVA Air [BR].

Usage Policy for Infants and Children

Usage Policy for Infants

The following airlines stipulate that Star Alliance Upgrade Awards cannot be used by an adult who is accompanied by an infant that is not occupying its own seat: Air Canada, Air China, Air New Zealand, Asiana Airlines, Avianca, EgyptAir, EVA Air, Shenzhen Airlines, Singapore Airlines, Thai Airways, Turkish Airlines, United Airlines. Please contact other airlines for details of their respective policies regarding infant fares.

Children

When redeeming an award for a child (defined as 2-11 years of age for international flights*1), the same amount of miles is required as an adult.

  • *1 Age on the day of departure.

Award User Registration

  • *Award users may be asked to present documentation to verify their relationship with the AMC member.

Please confirm the Terms and Conditions as well as the Application and Collection pages when using award tickets.