General Notes about Awards

Please review the points at the following links before using awards.

Refunds for Unused Awards

  • *Refund charges will not apply.
  • *Miles that have expired at the time of refund processing cannot be refunded.
  • *If a refund request is not received by the departure time of the originally reserved flight, the refund will not be given.
Mileage for Refund Charge
None

Expiration Dates for Refunded Miles

The expiration dates for refunded miles will correspond to the expiration dates at the time that the award reservation was made (when mileage was redeemed).

  • *Refer to the examples below.

When no miles have expired at the time of the refund.

Redeemed Miles = Refunded Miles
Example 1: When 20,000 miles which were redeemed for an upgrade award are refunded on October 01, 2012.

Accrual Month and Year April 2012 May 2012 June 2012 Total
Mileage Expiration Date April 30, 2015 May 31, 2015 June 30, 2015 -
Miles Used to Redeem Award -3,000 -15,000 -2,000 -20,000
Refunded Miles +3,000 +15,000 +2,000 +20,000
Mileage for Refund Charge 0 0 0 0
Mileage Balance After Refund 3,000 15,000 2,000 20,000
(Refunded Miles)
  • *The 20,000 miles are refunded to the same accrual months from which they were deducted for the redemption.

When some miles have expired at the time of the refund.

Example 2: When 20,000 miles which were redeemed for an upgrade award are refunded on May 10, 2015.

Accrual Month and Year April 2012 May 2012 June 2012 Total
Mileage Expiration Date April 30, 2015 May 31, 2015 June 30, 2015 -
Miles Used to Redeem Award -5,000 -14,000 -1,000 -20,000
Refunded Miles 0 +14,000 +1,000 +15,000
Mileage for Refund Charge 0 0 0 0
Mileage Balance After Refund 0 14,000 1,000 15,000
(Refunded Miles)
  • *Of the 20,000 miles, 15,000 are eligible to be refunded to the same accrual months from which they were deducted for the redemption. The 5,000 miles which had expired on April 30, 2015 are not refunded.

Refunds Due to Bad Weather, Equipment Malfunctions, etc.

Refunds Due to Bad Weather, etc.

If flight delays or cancellations occur as a result of typhoons, snowfall, or other acts of nature which are beyond ANA's control, the required mileage used to redeem upgrade awards will be refunded.

  • *Miles that have expired at the time of refund processing cannot be refunded.

Refunds Due to Equipment Malfunctions

If flight delays or cancellations occur as a result of equipment malfunctions or other reasons which are attributable to ANA, all required mileage used to redeem upgrade awards will be refunded.

  • *Even miles that have expired at the time of refund processing will be refunded.

Procedures for Refunds

  • *Procedures cannot be completed at the airport.

ANA Website

After logging in, proceed to the Upgrade Reservation screen from the ANA International Flight Awards menu.

Telephone