International Flight Ticket Purchases

Information

[Customers Who Do Not Live in Japan]
The service which issued international flight tickets for customers who send ANA Value Vouchers from outside Japan has been terminated as of September 30, 2016. The service which enables customers to redeem their miles for ANA SKY COINS to use toward international flight tickets is still available through ANA's website for Japan. Please refer to for details.

Eligible Fares and Charges

All published fares, as well as relevant taxes and charges, for flights with ANA flight numbers (including connecting domestic flight sectors with ANA flight numbers).

  • *Purchases made through ANA Mileage Club Service Center International Reservations are subject to ticket service charges. ANA Value Vouchers can also be used toward the ticket service charges.
  • *Vouchers can be used toward the relevant fees, such as stretcher fees, when customers need to reserve additional seats.
  • *Applies to tickets that are issued in Japan.

Exclusions

  • Payment of tickets for flights which are operated by other airlines (including connecting flights).
  • Payment of excess baggage, ad valorem baggage, and pet fees.
  • Payment of cancellation or refund fees.
  • Payment of price differences related to the issuance of replacement tickets.
  • Payment of taxes, fuel surcharges, etc., when award tickets are issued.

Reservations

Process

  • The ANA Value Vouchers are delivered to you.

  • Make a reservation by telephone.
    Pay the balance.

  • Send the ANA Value Vouchers to the designated address via simplified registered mail.

  • The e-Ticket Itinerary Receipt is delivered to you.

How to Make a Reservation

Contact the ANA Mileage Club Service Center to make a reservation and state that you are using ANA Value Vouchers when calling.

  • *Please make a reservation by 2 weeks prior to departure.

Reservations by Telephone

  • *Ticket purchases using ANA Value Vouchers cannot be made online.
Notes
  • *Purchases which are made through ANA Mileage Club Service Center International Reservations are subject to ticket service charges. ANA Value Vouchers can also be used toward the ticket service charges.
  • *Please make reservations after receiving the ANA Value Vouchers.
ANA SKY COINS

Using ANA SKY COINS is a convenient option if your ANA Value Vouchers have not been delivered yet.

Procedures and Payment

Procedures

Please send the ANA Value Vouchers via simplified registered mail to the designated address (provided at the time of the reservation). When doing so, make sure that they arrive within 1 week of making the reservation, or by 1 day before the end of the ticketing period, whichever is earlier.
After the ANA Value Vouchers have been received and payment has been confirmed, the e-Ticket Itinerary Receipt will be sent to you.

Payment
  • Please use cash, credit cards, or ANA Travel Vouchers to pay the balance if there are any price differences. Bank transfer procedures will be provided at the time of the reservation.
  • *If the face value of the ANA Value Vouchers exceeds the total amount for the ticket fare, taxes, charges, etc., no change will be given.

Reservation Changes

Each purchased ticket is subject to their respective fare rules.

Notes
  • *Purchases which are made through ANA Mileage Club Service Center International Reservations are subject to ticket service charges. ANA Value Vouchers can also be used toward the ticket service charges.
  • Please note that reservation changes may not be possible when using various discount fares.
  • *Destination, itinerary, and service class changes, as well as changes to flights which are operated by other airlines are not permitted.
  • *Changes cannot be made at the airport.

Refunds

Amounts which had been paid with ANA Value Vouchers will not be refunded in the form of cash, ANA Value Vouchers, or mileage credit.

  • *Each purchased ticket is subject to their respective fare rules.
  • *Cancellation and refund charges will be deducted from the amount paid by means other than ANA Value Vouchers.
  • *In special circumstances, such as flight cancellations due to poor weather or equipment malfunctions and customer illness, ANA Value Vouchers will be returned. Cancellation and refund charges will not be deducted from the amount paid by means other than ANA Value Vouchers.

Receipts

In principle, receipts are issued for the amount paid by means other than ANA Value Vouchers.

  • *For customers who wish to receive a receipt for the full amount, a receipt which includes a payment method breakdown (to indicate the amount paid for by ANA Value Vouchers) will be issued.

About Mileage Accrual

Customers who purchase tickets with ANA Value Vouchers can earn the designated amount of miles and ANA Premium Points from their flights.