ANA Value Vouchers can be used to purchase a variety of products, including flight tickets, hotel accommodations, and in-flight sales items.
Not only can they be used to purchase flight tickets and in-flight sales items, they can be used for both accommodations and dining experiences at IHG ANA Hotels Group Japan hotels.

General Notes about Awards

Please review the points at the following links before using awards.

How to Apply

Applying via the ANA Website's Members-only Features

After logging into the ANA website, select ANA Value Vouchers from the members-only features menu to apply.

Applying by Telephone

ANA Mileage Club Service Center

0570-029-709 (toll call number, fixed rate within Japan)

03-6741-1120 (toll call number, for customers calling from outside Japan)

Please follow the voice guidance system and select [3] for mileage service inquiries.

  • *Communicator Response Service Hours
    Monday to Friday: 09:00-19:00 (JST); Saturday: 09:00-17:00 (JST); Not available on Sundays, national holidays, and New Year holidays.

[For Customers Outside Japan]

Notes

After submitting the application, a detailed How to Collect ANA Value Vouchers Guide will be sent to the address that is registered to your ANA Mileage Club account. This guide will be delivered to customers within Japan in approximately 10 days and to customers outside Japan in approximately 2-3 weeks.

  • *Many applications are received during the Golden Week, Obon, and year-end/New Year extended holiday periods, so delivery may require approximately 2-3 weeks even for customers within Japan. Customers who have decided when they would like to use ANA Value Vouchers are encouraged to submit their applications early and allow plenty of time for delivery.

Please confirm beforehand.

Customers who have indicated that they do not wish to request mail from ANA in their ANA Mileage Club account settings will not be able to submit applications. Please use the members-only features (Registration for Mailed Items) to check your settings and select "Yes" to request mail before applying.

To Only Receive the How to Collect ANA Value Vouchers Guide

It is possible to request only the How to Collect ANA Value Vouchers Guide to be sent.
Please contact the ANA Mileage Club Service Center during the operator response hours indicated above.

Changing the Delivery Address

In principle, ANA Value Vouchers are delivered to the address that is registered on your ANA Mileage Club account. Customers who wish to designated a different delivery address will need to contact the ANA Mileage Club Service Center during the operator response hours indicated above. The relevant address change documents will be sent.

Notes

  • ANA Value Voucher redemption applications cannot be canceled after they have been submitted.

Please confirm the Terms and Conditions as well as the Application and Collection pages when using award tickets.