Baggage [International Flights]

The following section provides information on how baggage is handled in accordance with ANA's rules.

  • ・When a codeshare flight or flight operated by another airline is included in your itinerary, the baggage rules of other carriers may apply.
  • ・When traveling within Japanese domestic sectors using a ticket for which the International Conditions of Carriage apply, international route baggage rules will apply.
  • ・Please be informed that in the event that it is impossible to confirm whether or not an item can be transported by airplane before the departure time, the request for transport may be rejected.

Number, Weight and Size of Baggage that can be Checked Free of Charge (Free Baggage Allowance)

ANA Flights Free Baggage Allowance for International Route Sectors

Number / Weight

■ANA First Class
Number of pieces: Up to 3 pieces
Weight: Up to 32 kg/70 lb

Up to 3 pieces of 32 kg (70 lb) luggage

■ANA Business Class
Number of pieces: Up to 2 pieces
Weight: Up to 32 kg/70 lb

Up to 2 pieces of 32 kg (70 lb) luggage

■Economy Class (Premium Economy is included.)
Number of pieces: Up to 2 pieces
Weight: Up to 23 kg/50 lb

  • Up to 2 pieces of 23 kg (50 lb) luggage

*For Star Alliance Gold Member Free Baggage Allowance is based on the boarded class of service + 1 additional piece free of charge.

Total linear dimensions

First Class / Business Class / Economy Class (including Premium Economy)
A+B+C≦158 cm *Includes wheels and handle

Baggage for which height A + length B + width C is equal to or less than 158 cm

(*1) 32kg (70 lbs) for passenger travelling to/from Brazil connecting from/to ANA flight within 24 hours. Passengers must fly over the pacific ocean when traveling to/from Brazil.

  • *If your checked baggage includes any electronic devices (excluding any valuables or fragile items), please make sure they are powered off.
  • *For flights departing from the U.S., passengers may be asked to open their baggage by the security officer at the airport for security reasons.For more details, please see Information Regarding the Handling of Baggage when Entering and Exiting the U.S..
  • *Excess baggage charges will apply for baggage which is not within the free baggage allowance.
  • *Checked baggage may not be accepted depending on the size and weight.For more information, please check Information Regarding Bulky Baggage.
  • *Please note that we may not be able to accept baggage due to space limitations on certain routes/aircraft types, even for baggage with total linear dimensions which do not exceed 292cm.
    For information on restrictions by aircraft type / route as well as maximum acceptable lengths for each aircraft type, please check Restrictions by Aircraft Type / Route.

How to Check the Free Baggage Allowance

The Free Baggage Allowance shown on the face of your flight ticket will apply.

Special guidance for each country

Prior to departure, we kindly ask you to check the Special guidance for each country for information regarding customs, immigration, quarantine and security.

Excess Baggage Charges

Excess baggage charges will be assessed in accordance with regulations in the event that excess baggage which exceeds the Free Baggage Allowance is checked in.Note, that the applicable currency and fees will vary depending on your itinerary and the sectors for which your baggage has been checked in. We thank you for your understanding in advance.


Fees incurred when the extra piece is exceeded (per item)

Area1 North America/Latin America/Hawaii
Area2 Europe/Africa/Middle East
Area3 Asia(including Japan)/Oceania

For travel across
the above area
e.g.) North America⇔ Japan
For travel within the
above area
e.g.)Japan ⇔Thai(*2)(*3)(*4)
Japan domestic sector (*1)(*2)
3rd or more checked
baggage
20,000 Yen
USD200
CAD200
EUR150
10,000 Yen
USD100
CAD100
EUR75
JPY 5,000

Fees incurred when the baggage weight/size limit is exceeded (per item)

Area1 North America/Latin America/Hawaii
Area2 Europe/Africa/Middle East
Area3 Asia(including Japan)/Oceania

For travel across
the above area
e.g.) North America⇔ Japan
For travel within the
above area
e.g.)Japan ⇔Thai(*2)(*3)(*5)
Japan domestic sector (*1)(*2)
Overweight
Greater than 23 kg
up to 32 kg
6,000 Yen
USD60
CAD60
EUR45
6,000 Yen
USD60
CAD60
EUR45
1,000 Yen
Overweight
Greater than 32 kg
up to 45 kg (*3)
20,000 Yen
USD200
CAD200
EUR150
20,000 Yen
USD200
CAD200
EUR150
5,000 Yen
Oversized
Greater than 158 cm
up to 292 cm (*3)
20,000 Yen
USD200
CAD200
EUR150
20,000 Yen
USD200
CAD200
EUR150
5,000 Yen
  • (*1) Consumption Tax may be applied.
  • (*2) The above fees are not applicable for the itineraries which are subject to U.S./Canada laws and regulations.
  • (*3)Total dimensions exceeding 292cm (115in.) or weight over 45kg (100lbs) per piece will not be accepted as check in baggage. Please note that we may not be able to accept baggage due to space limitations on certain routes/aircraft types, even for baggage with total linear dimensions which do not exceed 292cm.
  • (*4) Except within Japan.

Applicable Currency and Fees

Depending on your itinerary and the segments of your checked-in baggage, the fee applied or the currency used for excess baggage charges may vary depending on the airport at which payment was made.

  • ● When payment is made in Japan: the amount set in Japanese Yen
  • ● When payment is made in the US: the amount set in USD
  • ● When payment is made in Canada: the amount set in CAD
  • ● When payment is made in Germany or France: the amount set in EUR
  • ● When payment is made in the UK: the converted amount in British Pounds based on the amount set in EUR
  • ● When payment is made in any region outside of the above countries: the converted amount in the local currency of the country from which you are departing, based on the amount set in USD
  • *Note, however, that different rules may apply for itineraries which are subject to U.S./Canada laws and regulations.

In the Event that Two or More Criteria are Exceeded

In the event that two or more criteria, such as baggage number and baggage weight or baggage weight and size, are exceeded, the sum of all individual excess charges shall apply.

Specific Examples of Excess Baggage Charges

Passenger flying from Narita ⇒ Honolulu in Economy Class

  • If the passenger has 3 baggage items (all of which are 23 kg / 50 pounds or less with total linear dimensions of 158 cm / 62 inches or less)
Baggage items 23 kg or less and 158 cm or less Item 1 + Item 2 + Item 3

Extra piece and overweight

20,000 Yen (Checked Bag #3) + 20,000 Yen (Size over)
Excess Charges = 40,000 Yen

  • *Depending on your itinerary and the segments of your checked-in baggage, the fee applied or the currency used for excess baggage charges may vary depending on the airport.For more details, please see [Applicable Currency and Fees] above.

Bulky Baggage

Baggage which Cannot be Checked

The following types of baggage cannot be checked.Please discuss your needs with a cargo agency.

Weight

Baggage exceeding 45 kg per item

Exceeds45 kg(99 lb) per item

Total linear dimensions

Baggage for which height A + length B + width C is greater than 292 cm

A + B + C exceeds 292 cm
*Includes wheels and handle

Baggage Requiring a Customer Service Inquiry

It may not always be possible to check the following types of baggage.
Please contact the ANA International Flight Reservation and Information Center in advance.
Note that it may take some time to answer, so please make sure any queries are submitted as soon as possible.

Weight

Baggage exceeding 32 kg per item

Total weight in excess of 32 kg (70 lb)

Weight

Baggage with a total weight in excess of 100 kg

Total weight in excess of 100 kg (220 lb)

■Total linear dimensions

Baggage for which height A + length B + width C is greater than 203 cm

A + B + C exceeds 203 cm
*Includes wheels and handle

  • *In addition to the above, there may also be restrictions on the size of baggage that can be accommodated based on your aircraft type and route.For additional information please check the restrictions based on aircraft type / route.

Customers Departing for/from Australia, Cambodia
Customers Departing from London Heathrow Airport, Brussels Airport and Wuhan Airport

Checked baggage is limited in weight to 32 kg per piece. Please make sure that baggage is packed such that each piece does not exceed 32 kg.

Restrictions due to aircraft type and flight route

Even if your baggage total dimensions are within 292 cm (115 in), it may not be accepted for the following aircraft.
(According to the load condition of other checked-in baggage, we may not be able to accept certain bulky baggage.)

Aircraft type Maximum length
789 (Boeing 787-9) 250cm (98in.)
78P (Boeing 787-8) 250cm (98in.)
78R (Boeing 787-8) 250cm (98in.)
32P (Airbus A320) 260cm (70in.)
32A (Airbus A320) 260cm (70in.)
32K (Airbus A320) 260cm (70in.)
Aircraft type Maximum length
Q4A
(Bombardier DHC8-Q400)
180cm (70in.)
CR7
(Bombardier CRJ700)
250cm (98in.)*
CRJ
(Bombardier CRJ100/200)
210cm (98in.)*
Q82
(Bombardier DHC8-Q200)
160cm (70in.)

*Provided height is 65 cm or less and width is 105 cm or less

Information Regarding Sporting Equipment, Musical Instruments, Valuables and Fragile Articles

Regarding excess baggage charge of sports equipment

A musical instrument or sports equipment will be considered as free baggage allowance.

【Tickets issued on/before November 24, 2015】

Size Acceptance
Oversized Greater than 158cm(62in.) up to 203cm(80in.) Oversize baggage fee is waived.
Restrictions due to aircraft type and flight route apply *1.
Oversized Greater than 203cm(80in.) up to 292cm(115in.) Excess baggage charges *2 and
Restrictions due to aircraft type and flight route apply *1.
Oversized Greater than 292cm(115in.) Not accepted as check in baggage.

【Tickets issued on/after November 25, 2015】

Size Acceptance
Oversized Greater than 158cm(62in.) up to 292cm(115in.) Oversize baggage fee is waived.
Restrictions due to aircraft type and flight route apply *1.
Oversized Greater than 292cm(115in.) Not accepted as check in baggage.

Regarding excess baggage charge of musical instruments

A musical instrument or sports equipment will be considered as free baggage allowance.

  • *If the baggage exceeds the free baggage allowance, it will be subject to the applicable excess baggage charge. However, baggage exceeding size (Total linear dimensions) will not be considered as above.
  • *Baggage exceeding total linear dimensions 203 cm is required to contact ANA in advance.
    Note that it may take some time to answer, so please make sure any queries are submitted as soon as possible.
Size Acceptance
Oversized Greater than 158cm(62in.) up to 203cm(80in.) Oversize baggage fee is waived.
Restrictions due to aircraft type and flight route apply *1.
Oversized Greater than 203cm(80in.) up to 292cm(115in.) Excess baggage charges *2 and
Restrictions due to aircraft type and flight route apply *1.
Oversized Greater than 292cm(115in.) Not accepted as check in baggage.

Specific examples of checked sporting equipment, musical instruments.

Narita ⇒ Honolulu Economy Class

  • 1 piece of baggage (weighing 23 kg / 50 pounds or less with total linear dimensions not exceeding 158 cm / 62 inches) + 1 golf bag (weighing 30kg / 66 pounds or less with total linear dimensions not exceeding 203 cm / 79 inches)
First piece of baggage not exceeding 23 kg / 158 cm + second piece of baggage not exceeding 23 kg / 203 cm

overweight

Excess Charge=6,000 yen

[Ticket issued on/after November 25, 2015]
Oversize baggage fee is waived for baggage oversized up to 292cm(115in.)

  • *Depending on your itinerary and the segments of your checked-in baggage, the fee applied or the currency used for excess baggage charges may vary depending on the airport.For more information, please check Excess Baggage Charges.

For Passengers Wishing to Carry Baggage onto the Aircraft

In the event that your baggage exceeds the size range for carry-on luggage, you will need to purchase a ticket for an additional seat.
For more details, please contact the ANA International Flight Reservation and Information Center.

Valuables and Fragile Items

The following types of baggage cannot be checked.

High-Value Items Other Valuables
Cash, jewelry, precious metals, marketable securities, securities, art and antiques Documents, (electronic) data, computers (PCs, etc.) and peripheral devices, cameras, digital cameras, video cameras, cell phones, travel documents such as passports etc., samples, cards, gold certificates, passbooks, checks, commuter passes, keys, watches, keepsakes, medicines
  • * We strive to handle our customers' baggage as carefully as possible, but ANA will not be liable for any damage to fragile items, including ceramics, glass products and alcoholic beverages, if and to the extent that the damage resulted from inherent defects or the properties of the item.
  • * ANA will not be liable for any damage or loss as mentioned below. - Damage to baggage from overweighting or over-packing - Damage caused by defects in the baggage itself such as from normal wear or tear, loss or damage to protruding parts such as detachable wheels, straps, hooks, name tags, belts or other attached items - Minor damage such as scratches, scuffs, dents, cuts, dirt - Damage caused by TSA (Transportation Security Administration) Inspection.Thank you for your understanding.

Handling of Children's (Including Infant) Luggage and Baby Strollers

Children Ranging in Age from 8 Days to 2 Years Old (Infants)

  • If you are accompanied by a child (infant) who does not have a designated seat, you can check the following luggage in addition to your standard Free Baggage Allowance.

Quantity:1 Piece(All Classes)

Child (infant) image

*The handling of luggage belonging to children who will be occupying their own seat is the same as for adult passengers.

Children Between 2 - 12 Years Old (Children)

The number, size and weight of baggage which can be checked for free as well as excess baggage charges which shall apply when the Free Baggage Allowance is exceeded shall be
the same as for adult passengers

Child (small child) image

Information Regarding the Handling of Strollers, Etc.

A fully collapsible stroller, carrying basket and child car seat can be checked free of charge.
*Note that the above only applies for items used by the customer.

Carry-On Luggage:
You will not be allowed to carry your own stroller onto the aircraft and will need to check your stroller before boarding.A loaned stroller which you can use until reaching your boarding gate will be provided.For more information regarding the above, please check ANA Easy Travel for Families.

Stroller image

Size and Rules for Carry-on Baggage

Number, Weight and Size of Carry-On Baggage

Piece

In addition to personal belongings (handbags, laptops, cameras, umbrellas, etc.), passengers are allowed to carry on only 1 pieceof baggage

Total weight (including personal belongings)

No more than10 kg(22 lb)

Size

Total linear dimensions no more than 115 cm(45 inches), provided that each linear dimension does not exceed 55 cm × 40 cm × 25 cm(22 × 16 × 10 inches) respectively
*Includes wheels and handle

Baggage within 55 cm in height, 25 cm in length and 40 cm in width or baggage within 40 cm in height, 25 cm in length and 55 cm in width
  • *Please make sure that your baggage is properly packed and taken care of.
  • *Carry-on baggage should be packed by the customer such that it can be stored under the seat in front of you or in the overhead bins available in the aircraft cabin.
  • *Depending on the type of aircraft and size of storage space available, it may not always be possible to carry on even luggage that meets the above size and weight requirements.

Information Regarding Japanese Domestic Flights Connecting to International Flights

Rules for international flights will apply to passengers traveling on Japan domestic flights using tickets including international flights.
Please note however that there is limited storage space on small aircraft (those with fewer than 100 passenger seats), and that as a result there may be occasions where baggage exceeding the size restrictions cannot be brought on board as carry-on.

Numbers of seats and size restrictions for Japan domestic flights can be confirmed using the pages below (domestic Japan website).
List of aircraft type codes (Japan domestic flights)
Size and rules for carry-on baggage (Japan domestic flights)

Information Regarding Bulky Baggage Which Does Not Fit in the Overhead Bins or Underneath Passenger Seats

When carrying on bulky baggage which does not fit in the overhead bins or underneath passenger seats, such as paintings, musical instruments, etc., you will be required to purchase a ticket for an additional seat.For more details, please contact the ANA International Flight Reservation and Information Center.

Handling of Carry-On Baggage (Rules)

When On Board the Aircraft

For your safety and comfort, we require all carry-on luggage to be stored in the overhead compartment or under the seat in front of you. Leaving baggage in a place such as aisle or emergency exits hindering the evacuation is prohibited by law. Passenger seated directly behind seat or cabin separating walls are required to keep the area around their feet free of any baggage at all times.

How to stow carry-on baggage

When stowing your baggage in an overhead compartment, please make sure everything is stored neatly by ensuring that no baggage will fall when the compartment is opened. Baggage that is improperly stored may cause injuries to you and other passengers in the event of heavy turbulence.

Carry-on baggage storage location image

If your baggage is not securely stowed, our cabin attendant will instruct you on proper storage. For your own safety, please follow the instructions.

Limits are imposed on carry-on baggage for certain countries and regions.
Information Regarding Carry-On Restrictions for Liquids
・For flights departing from India, spices such as chili powder are regarded as dangerous articles and are not allowed to be carried onto the aircraft.Such items can be included as checked baggage.

The use of fire on the aircraft is restricted
Restrictions on the Use of Fire (Prohibition on Smoking)

Please note that there are restrictions on the following types of baggage.

Small Cases
Given aircraft storage space limitations, it may not be possible to carry on baggage of this type, even when size specifications are met.
Large Tripods
The carrying on of large tripods which exceed 60 cm in length when folded is prohibited.

Restrictions on the Use of Fire (Prohibition on Smoking)

Smoking and use of fire is strictly prohibited in all seats including lavatories, as these constitute dangerous fire-hazards.
The triggering of smoke detectors is a serious matter leading to emergency landing at the nearest airport.

For the benefit of other passengers, the use of smokeless tobacco products and smoke substitutes (electronic cigarettes, etc.) that do not employ fire is also prohibited on board.
​In addition to that, ​​electronic cigarettes and spare battery charges are prohibited by law.

Each individual passenger may only carry on board one lighter or a small amount of matches.
Each individual passenger may only carry on board one cigarette lighter or a small amount of small safety matches. Please note that there may be occasions where passengers will not be allowed to take these items on board due to country rules and regulations. Further details can be found at Restricted baggage (items that cannot be carried on or checked in)
*Lighters containing oil tanks, cigar lighters and pre-mixed burner lighters (turbo lighters, jet lighters, lighters producing a blue flame etc.) cannot be carried on board or checked in.
Please make sure not to leave your lighter in the cabin.

Electronic Devices For Which In-Flight Use is Restricted

  • ●Deviceswhich do not emit any radio waves (including devices set to airplane mode) can be used during normal operation, including during takeoff and landing.
  • Once the aircraft has finished taxiing after landing and a corresponding announcement is given by the cabin crew, passengers may useany and all approved electronic devices.
Flowchart showing rules governing the in-flight use of electronic devices

Due to issues involving the tolerance of the aircraft toward certain radio waves, restrictions governing the use of electronic devices may vary according to the type of equipment brought on board.
Please check the type of equipment you plan to bring onto the plane.
Please ask a flight attendant if you have any additional questions.
Furthermore, in the event that your checked luggage contains one or more electronic devices, please make sure that they are powered off beforehand.

1. B787-8/-9, B777-200 / -300, B767-300 (Wi-Fi Equipped Aircraft), B737-700/-800, A320 and Q400

Any of the following items which during operationemit radio waves for the purposes of communication

  • ・Cell phones (including smartphones) / PHS / personal computers / portable information terminals / electronic game consoles / portable data communication terminals which are set to wirelessly communicate with equipment outside the aircraft.
  • ・Transceivers
  • ・Radio operated toys
  • ・Wireless microphones

(Note) Information Regarding Bluetooth and Wi-Fi Connections
Bluetooth connections between electronic devices (including wireless mice and wireless headphones) as well as Wi-Fi connections (electronic games, etc.) can be used during normal aircraft operation. Additionally, hardware equipped with a wireless LAN system can be used once guidance is provided by the crew. Please use these devices only after setting them to a "mode that does not emit radio waves." Note that since wireless communications are restricted to those occurring "within the aircraft," connecting to mobile Wi-Fi routers or public wireless LAN is prohibited.

*ANA Wi-Fi service is available on some flights only.

2. B767-300 (Non Wi-Fi Equipped Aircraft), B737-500

Any of the following items which during operationemit radio waves for the purposes of communication

・Cell phones (including smartphones) ・PHS ・Personal computers (PCs)
・Portable information terminals ・Electronic game consoles ・Portable data communication terminals
・Transceivers ・Radio operated toys ・Wireless microphones
・Wireless headphones ・Wireless headphones ・Battery-powered IC tags
・Any other electronic devices which are capable of carrying out wireless communications with other electronic devices

  • (Note)In-flight wireless communication is prohibited.
    Bluetooth connections between electronic devices (including wireless mice and wireless headphones) as well as Wi-Fi connections (electronic games, etc.) cannot be used.

Information Regarding When Restrictions on In-Flight Use are Active

The above electronic devices cannot be used from the "time the cabin doors are closed" to the "time that taxi procedures have been completed following landing".

Once the cabin doors have closed, please set your devices to a mode (setting) which does not emit radio wavesor turn off your device's power.
*An announcement will be made by the flight attendants.

All electronic devices except those listed above can in principle be used during normal operation.

Example: Any of the following electronic devices which have been set to not emit any radio waves

・Cell phones (including smartphones) ・Tablets ・Electronic game consoles
・Personal computers (PCs) ・TV receivers ・Radios
・Beepers ・Video cameras ・video players
・DVD players ・Digital cameras ・Digital audio devices
・Wired headphones (battery-powered) ・e-Book readers  ・Electronic dictionaries
・Chargers, etc.

  • *Note that restrictions on wireless connections, including Bluetooth and Wi-Fi, vary depending on the type of aircraft used for your flight. Please check Notes 1 and 2 above.
  • *Please switch your devices to a "mode (setting) which does not emit radio waves."

You can use any type of electronic device both "when the doors are open prior to departure" and "after an announcement has been made that taxi procedures have been completed following landing."

However, please refrain from talking on your cell phone to avoid disturbing other passengers.

  • ・In the event that the captain determines that the safe operation of the aircraft has been impeded, you may be directed to turn off certain electronic devices, even during periods where use is permitted.Thank you for your understanding in advance.
  • ・Note that in addition to the above, the use of certain other electronic devices is restricted in accordance with other company rules and regulations, so the flight attendants may inquire after passengers regarding the use of certain electronic devices.Furthermore, if passengers using medical equipment such as pacemakers are seated nearby, you may be asked to refrain from using certain electronic devices. Thank you in advance for your cooperation.
  • ・Please note the guidelines regarding emergency equipment used at the time of departure (VTR screening / flight attendant demonstration).Additionally, please pay attention to the safety guidelines provided by the flight attendants.
  • ・Electronic devices which might impede an emergency evacuation should be stored under the seat in front of you or in the overhead bins.Additionally, please ensure that your devices do not get lodged between the plane's passenger seats in order to prevent any potential damage to said devices.
  • ・When using devices such as cell phones (including smartphones), game consoles and DVD players, please be considerate of other nearby passengers.

Information Regarding In-Flight Cell Phone Settings

Information Regarding In-Flight Cell Phone Settings

Information Regarding Modes (Settings) Which Do Not Emit Radio Waves

The above refer to modes in which sending/receiving of phone calls/e-mail is set to OFF even when the power is turned ON.

All cellular phones (including smartphones) and personal handyphone systems (PHS) emit radio waves automatically when the power is tuned on, in order to send their position to a corresponding ground station. Depending on the type of device used, an "Airplane Mode," "Self Mode," "Radio OFF Mode," "Offline Mode," "Flight Mode," "Personal Mode," etc. setting (the name used varies according to brand) will be available, making it possible to disable the following types of functions which emit radio waves, including the sending and receiving of telephone calls and e-mails, connecting to the Internet, etc.

・Cell phone communications functions (making calls, e-mail, etc.)
・Wireless LAN functions (e-mail, Internet, etc.)
・Bluetooth functions

The nature of the function(s) which are disabled varies depending on the type of device used.For details, please contact your cellular phone provider.
"Silent mode" refers to settings pertaining to device ringtones and vibration and is distinct from the above settings.
When "No Network Available" is displayed, radio waves are being emitted from your device.

  • *Devices which emit radio waves for the purposes of communicating with other devices should be either set to a mode (setting) in which radio waves are not emitted or powered off once the aircraft doors have closed.

Customers with Cellular Phones Requiring Special Caution, Such as Cellular Phones for Children

For customers with cellular phones which turn on periodically to send their position to the ground station even when the power is turned off, please set the device to "completely power off," or release the setting and turn off the main power.* Examples: Kids' PHONE™ by NTT DOCOMO (FOMA SA800i/F801i) or Junior Phone by au (K001 mamorino/mamorino2/mamorino3).

For information on operational procedures required to complete the above, please check A Special Message for Customers with Cellular Phones Requiring Special Caution, Such as Cellular Phones for Children. (You will be taken to the ANA Domestic Home Page).

Restricted Baggage (Baggage Which Cannot Be Carried onto the Aircraft or Checked)

Please note that dangerous articles cannot be carried onto the aircraft or checked at the counter in accordance with the law. (Note that violations of the above provision may be met with legal penalties or fines in certain countries.)
If you have any dangerous articles on your person, please dispose of them using the "Disposal Box" available at the airport security checkpoint.

Dangerous articles which cannot be carried onto the aircraft or checked at the counter

Explosives (including fireworks), flammable liquids and solids (including matches, lighters and lighter fuels,*1 camping and household stoves, alcoholic beverages exceeding*2 70% alcohol by volume), compressed gases (including butane gas cassettes and O2 bottles for sport use and Aerosols (dust removal)), poisonous substances (including insecticides), corrosives,*3 radioactive materials, highly magnetized materials, oxidizing substances,*3 offensive or irritating substances, and any other articles liable to endanger and/or damage the aircraft or persons or property on board.
Pharmaceuticals, toiletries and other restricted articles may be carried in small amounts.For details, please contact the ANA International Flight Reservation and Information Center.

  • *1 Individual passengers may only carry a small amount of small safety matches (for cigarettes) or one lighter* on their person.
    *Lighters with oil tanks not containing absorbent material (excluding liquid gas), cigar lighters, pre-mixed burner lighters (turbo lighters, jet lighters, lighters producing a blue flame etc.), pistol-shaped lighters, torch lighters and lighter fuel/refills cannot be checked in with baggage or carried on board.
    Please make sure not to leave any lighters, etc. in the cabin.

    [Regarding Restrictions on the Carrying On of Matches and Lighters]
    The carrying of any matches or lighters onto international and domestic flights departing from Mainland China (except Hong Kong), India, the Philippines or Myanmar is entirely prohibited.
    These items are also prohibited when carried as checked baggage.
    Please note that matches and lighters will be confiscated at the security checkpoint.

    [Passengers Flying on U.S. Routes]
    In accordance with the instructions of the U.S. Government, printer and toner cartridges weighing more than 500 g are prohibited in carry-on or checked baggage on flights to and from U.S.
  • *2 Carriage of alcoholic beverages exceeding 24% by volume but not exceeding 70% by volume is limited to 5 liters in total per person for both checked or hand-carried baggage.
    The carrying of any alcoholic beverages into the aircraft cabin is prohibited by the Civil Aviation Administration of China on aircraft departing from China (excluding Hong Kong).
  • *3 Bleach which is oxidizing or corrosive cannot be carried onto the aircraft or included in checked baggage.


Additional items may be restricted from carry-on baggage for international flights departing from or arriving in certain countries.

In addition to the above, there are other types of baggage which are subject to restrictions

Restricted Baggage (Baggage Which Cannot Be Carried onto the Aircraft)

Please ensure that any of the following items in your possession are checked at the counter, as they cannot be carried onto the aircraft.

Items Which Cannot be Carried onto the Aircraft

Knives of any length, ski wax sprays, or any other items that could be used to cause injury, such as scissors, heavy or sharp tools, ice-skating shoes, baseball bats, golf clubs etc.

*Carrying knives of any kind aboard the plane is prohibited by law, and offenders will be fined up to 500,000 Yen.

Image showing items which cannot be carried onto the aircraft

Restricted Baggage (Baggage Which Can Be Conditionally Carried onto the Aircraft or Checked)

The following items can be carried onto the aircraft or included in checked baggage, provided that they meet certain conditions.

Classifications and
Conditions
Total Net Quantity
(Per person)
carry-on checked
Alcoholic Beverages
Liquids containing more than 24% but no more than 70% alcohol by volume
*There are no limits imposed on liquids containing 24% alcohol by volume or less
5ℓ *
Non-radioactive cosmetics / pharmaceuticals (including hairspray)
No more than 0.5 kg or 0.5 liters per container
*Spray bottles should be protected with a cap or other suitable measures to ensure that the contents are not accidentally released
*Information regarding the transport of experimental drugs still under development.
2kg or 2ℓ *
Sporting equipment / household spray products (insect repellent / waterproof sprays, etc.)
Items which are not a flammable gas or toxic gas
Items which are protected with a cap or other suitable measures to ensure that the contents are not accidentally released
Items where no more than 0.5 kg or 0.5 liters is contained in a single container
2kg or 2ℓ x
Cigarette Lighters and Safety Matches
Items carried on the person used for smoking
*Lighters with oil tanks not containing absorbent material (cotton) (excluding liquid gas lighters), cigar lighters (*1) and pre-mixed burner lighters (turbo lighters, jet lighters, lighters producing a blue flame etc.) cannot be carried on board or checked in.
1PC x
Dry Ice
Up to 2.5 kg of dry ice is permitted per person when used to refrigerate fresh foods
2.5kg
Ammunitions
Ammunition used for sports or hunting
Up to 5 kg per person, including packaging
5kg (including package) x
Hair curlers
Hair curlers containing hydrocarbon gas, provided that a safety cover is securely fitted over the heating element.
*Gas refills for such curlers are not permitted in checked or carry-on baggage.
*Hair curlers which include a cloth cover can be carried on to the aircraft or placed in checked luggage provided the gas is removed.
1PC
Spillable Batteries (Rechargeable Batteries)
Batteries which are used for electric wheelchairs or electrically driven auxiliary equipment.
No restrictions x
Inflatable Life Jacket and Spare Cylinder
Life jacket with a portable cylinder filled with carbon dioxide gas installed
One life jacket (two cylinders)
Two spare cylinders
Heat Producing Articles
・Battery-operated underwater torch lamp (scuba diving light), soldering iron, etc.
・Battery must be removed to ensure that the item is not accidentally put into operation during transport
No restrictions
Electronic devices containing lithium batteries or lithium ion batteries *4
・Electronic devices containing lithium batteries or lithium ion batteries
Examples: Watches, calculators, cameras, cell phones, personal computers, video cameras, etc.
・Batteries contained in the device may not exceed the following capacities.(Lithium batteries must be 2 g or less and lithium ion batteries must be 160 Wh or less)
Excluding electric-powered vehicles and electric-powered bicycle*3.
No restrictions
Spare lithium batteries *4
・Watt-hour rating of 100 Wh or less
・Each battery should be individually protected to prevent short circuiting (*2)
No restrictions x
Spare lithium batteries *4
・Watt-hour rating exceeding 100 Wh but not exceeding 160 Wh
・Each battery should be individually protected to prevent short circuiting (*2)
2PC x
  • *Note that certain liquids which meet these rules may not be accepted due to restrictions regarding the carrying of liquids onto international flights.For more details, please check Carry-On Baggage Restrictions.
  • *1 Cigar lighters refer to lighters used for cigars which emit a strong blue flame.
  • *2 "Individually protecting" refers to placing the item in question in its original retail packaging or otherwise insulating the item's terminals (e.g. by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch).
  • *3 Electric-powered vehicles Examples:Hoverboard,electric-powered skateboards, self balancing board etc.

■ Spare Lithium Ion Batteries for Electric Wheelchairs

Watt-hour rating (Wh) Number of items Carry-on Checked in
Not exceeding 160 Wh 2 x
More than 160 Wh but not exceeding 300 Wh 1 x
More than 300 Wh - x x

* A battery installed in the wheelchair does not qualify as a spare battery.
In order to safely transport your electric wheelchair, we ask you to remove all batteries
and carry them on board in packaging to protect against impact, shock, and damage.

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Damaged Baggage

Baggage entrusted to ANA will be handled with the utmost care until it reaches its destination, but there may be instances in which baggage is damaged or does not reach its destination due to factors such as inclement weather or facility requirements.
We apologize in advance for any major inconveniences caused to our customers as a result of loss or damage to baggage.
In the above scenarios, ANA will respond in good faith to resolve any issues.

In case of damage, we will handle your claim in accordance with ANA international conditions of carriage.

Declaration

Declaration Immediately After Landing

When you notice the damage, please report to ANA immediately.

Declaration After Leaving the Airport

If you first notice the damage after leaving the arrival airport, please report it to the airport at which you arrived within the prescribed period no later than 7days after the date of receipt(excluding the date of receipt).
(List of Contacts) . After receiving your claim, we may ask you to fill out a Damaged Baggage Declaration Form for further clarification of the damage.
When this is the case, please complete the form and send it via postal mail or fax to the address/contact information provided by our customer agent.
(Specific procedural guidelines will be given to you upon contacting ANA.)

Deadline of declaration

As mentioned in ANA's International Conditions of Carriage , please declare any damage no later than 7days after the date of receipt(excluding the date of receipt).
Please note that only declarations made within this grace period will be processed.

Compensation

In principle, repairs or some other form of compensation will be offered for damages that qualify.
Please note however that some items, including the following items, may not be eligible for repair depending on the extent of the damage as well as timing.
Note also that some items may not be eligible for compensation.

Disclaimer

  • * ANA will not be liable for any damage to the following fragile items, if the damage resulted from an inherent defect or quality or vice of the item: musical instruments, sports equipment (surfboards, windsurfing gear, scuba gear, bicycles, etc.), china, glass, liquor, etc.
  • * ANA will not be liable for any damage or loss that results from normal wear and tear in the course of normal handling. This includes : damage as a result of overweighting or over-packing; damage caused by defects in the baggage itself; loss or damage to protruding parts such as detachable wheels/straps/hooks/name tags/belts; minor damage such as scratches/scuffs/dents/cuts/dirt.
  • * ANA will not be liable for any damage caused by TSA(Transportation Security Administration) or other safety inspection authorities of each country.
  • Damaged Baggage Flowchart

Loss of Baggage

Baggage entrusted to ANA will be handled with the utmost care until it reaches its destination, but there may be instances in which baggage is damaged or does not reach its destination due to factors such as inclement weather or facility requirements.
We apologize in advance for any major inconveniences caused to our customers as a result of loss or damage to baggage.
In the above scenarios, ANA will respond in good faith to resolve any issues.

If you are unable to collect checked luggage at your destination, please report the issue immediately to a staff member.ANA will help locate your baggage and perform any necessary procedures on your behalf.

[Note] In the event that your baggage is lost after arriving at your destination via another airline, you should inquire with the airline in question.

Locating Baggage

ANA can help locate your baggage by performing a search using a baggage search system used jointly by the major airlines. We will contact you every day regarding the results of our efforts to locate your luggage, and you can check the latest information regarding our search via the following link.In order to use the latter system, you will need a baggage loss registration code; if you do not have this code, please contact the airport where you made your initial report.(Please see the List of Contacts. )

  • *Only customers who take ANA group flights (ANA/AJX) may use this system. If you are connecting from ANA to another airline and you are unable to collect your baggage at your final destination, you will not be able to use this system. Please report lost or damaged baggage to the airline serving you on the final leg of your trip (or the operating airline for code share flights).

Return of Baggage

Any discovered baggage will be returned to you at the location of your choosing after clearing customs with an agent.

Declaration of Contents

In order to expedite the search for your baggage, you may be asked to provide details regarding the contents of the baggage. This constitutes important information which will be used for reference when issuing compensation.

Compensation

In the unfortunate event that your baggage is not discovered following a search, ANA will issue compensation 30 - 45 days following your arrival in accordance with the International Conditions of Carriage.
A search can be extended to up to 100 days if you so wish.
A designated manager will provide guidance regarding details such as how compensation will be issued and the amount of compensation.

  • Baggage Loss Flow Chart

Forgotten Baggage

You will need to collect your checked luggage after arrival and before passing through customs inspection.
In the unlikely event that you leave baggage behind, please get in touch with your arrival airport immediately.(List of Contacts)

[Note]
The following information applies for airports within Japan.As procedures may vary by country, customers arriving at airports outside Japan should inquire at the arrival airport.

Return of Baggage

For Passengers Passing Through Customs Themselves

Please return to the arrival airport after first contacting the airport.An ANA staff member will show you the way to the Customs Office.

For Passengers Using a Customs Agent

ANA will cooperate directly with a customs agent in accordance with your wishes.(takes several days)

  • Required Documentation
  • a) A copy of your passport (including the photograph page and the page stamped at the time of entry into the country)
  • *Note: We may not be able to handle your request if the above copy is not sufficiently clear.
  • b) Application / Authorization Letter
  • *Note: In principle, only an original application / authorization letter can be accepted copies cannot be accepted.
  • *Note: Please deliver all necessary documents directly to the airport by hand or send them by postal mail.

Return of Baggage

In the event that you make use of a customs agent, your baggage will be delivered to a place of your choosing.(In principle, customers will be responsible for any shipping charges)
Pick-up by a customs agent can typically be performed the day your documentation is received.ANA will contact you again regarding delivery times.

  • Forgotten Luggage Flow Chart

Forgotten Articles

Forgotten articles which are discovered in the aircraft cabin will be stored at the arrival airport.
If you suspect you may have left something behind, please contact the airport where your flight arrived.
Note that in some cases articles which are discovered within the airport rather than the aircraft cabin may be kept within the airport building or the local police station.
Please inquire after confirming who you should contact.
List of Contacts

Return of Baggage

If your lost article is found, it will be immediately delivered to the place of your choosing.
Note, however, that customers will be responsible for any shipping fees.

Baggage Rules Which Apply to Itineraries Which Include Codeshare Flights* and Flights Operated by Other Airlines

In contrast to itineraries which only include ANA-operated flights, there may be cases where the baggage rules of airlines other than ANA apply, in accordance with IATA rulesas well as U.S. laws and regulations.

Free Baggage Allowance

In principle, the Free Baggage Allowance shown on the face of your ticket applies.

  • *Regardless of the free baggage allowance on your ticket, baggage rules may vary by carrier.

Excess Baggage Charges

Please check with the operating airline with which your baggage was checked.

Information Regarding Carry-On Baggage, Restricted Baggage, and Lost Articles
Additional Allowance for Frequent Customers

Please check with the operating airline with which your baggage was checked.

Please check the following information regarding rules which apply for ANA-operated flights.
Carry-On Baggage / Restricted Baggage / Lost / Forgotten Articles etc. / Frequent Customers

*What is a "codeshare flight?"
Codeshare flights are flights which are given the designation ANA(NH) and are operated using aircraft or crew belonging to a partner airline.